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Cloudways VS Userback

Compare Cloudways VS Userback and see what are their differences

Cloudways

Cloudways is a managed hosting platform for PHP based application including WordPress, Magento, WooCommerce or a custom-built site.Experience fast performance, reliability, security with 24/7 support.

Rating
5.0 · 1 review
Pricing
Free trial $10 / Monthly
Alternatives Is it good?
Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.

Rating
0 reviews
Pricing
Freemium Free trial
Alternatives Is it good?
ScreenSnap Pro
Stop sharing plain, boring screenshots. Add stunning backgrounds, pro annotations, and instant cloud links — all in one click. Pay once, own it forever. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Userback seems to be more popular. It has been mentioned 3 times since March 2021.

social mentions
0 vs 3
Web Hosting popularity
100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

Cloudways
Userback
Website cloudways.com userback.io
Pricing
Free trial $10 / Monthly Official pricing
Freemium Free trial Official pricing
Platforms
PHP Laravel Wordpress Magento Woocomerce More.. +3
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari +5
Company 2012 Startup from Australia · 10 - 19 employees
Listed in
Cloud Computing Cloud Hosting Web Hosting Dedicated Cloud Hosting Hosting Managed Hosting +3
Visual Feeback Visual Bug Reports Customer Feedback Usability Testing User Feedback Management Website Screenshots Design Collaboration Session Recording Forms And Surveys +6

About Cloudways and Userback

In their own words, as submitted to SaaSHub.

Cloudways
Userback

Cloudways is built for speed, flexibility, and simplicity. Experience 65% faster performance with our new NGINX stack and let Cloudways Copilot save time on hosting maintenance. Host unlimited websites on a single plan with no visitor limits, and scale effortlessly with five leading cloud...

Read more about Cloudways

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that...

Read more about Userback

Features and specs

What each product offers, as listed by its team.

Cloudways 7 features
Userback 14 features
  • Scale of Resources
  • Staging Environment
  • Restore Server and Apps
  • Github deployment
  • 1-Click Free SSL Installation
  • Multiple PHP Versions
  • Pay as you go
  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

Analysis

An editorial look at what each product does well and who it suits.

Cloudways
Userback

Overall verdict

  • Cloudways is considered a strong option for those seeking managed hosting solutions that are both powerful and adaptable. It stands out due to its competency in handling different cloud platforms and ease of use, making it a notable choice for small to medium-sized businesses that seek efficient and scalable web hosting services.

Why this product is good

  • Cloudways is often praised for its flexibility and managed hosting services, which cater to various needs, such as developers who prefer a platform that supports multiple cloud infrastructures. It offers features like automated backups, managed security, staging areas for testing changes, and reliable customer support. Users appreciate its performance optimization and scalability, which are crucial for websites with varying traffic demands.

Recommended for

    Cloudways is recommended for developers, digital agencies, small to medium-sized businesses, and anyone looking for a balance between control and management in cloud hosting. It's particularly suited for users who require the flexibility to choose their cloud provider without managing the underlying server infrastructure directly.

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

Videos

Walkthroughs and reviews on video.

Cloudways 5 videos + Add
Userback 1 video + Add

Cloudways Review 2 Years Later & Cloudways Setup Tutorial - WordPress Cloud Hosting Provider

More videos

  • - How to Host a Laravel Project On Cloudways
  • - 👉CloudWays Review 2023 | Watch This Before Buying!
  • - I Found my DREAM WordPress Host! | Cloudways Review
  • - Cloudways Review - Is Cloudways Worth It?

Userback Explainer Video

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Cloudways
Userback
100% 100%
Web Hosting
0% 0%
0% 0%
Customer Feedback
100% 100%
100% 100%
Cloud Hosting
0% 0%
0% 0%
Visual Bug Reports
100% 100%

Questions & Answers

As answered by people managing Cloudways and Userback.

What makes your product unique?

Userback's answer:

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer:

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer:

Userback’s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer:

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

Cloudways 5.0 · 1 review
Userback no reviews yet

View more

We have no reviews of Userback yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Cloudways 0 mentions
Userback 3 mentions

Tracking Cloudways since Mar 2021.

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one... Source: over 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: about 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The... Source: about 4 years ago

Alternatives to Cloudways and Userback

When comparing Cloudways and Userback, you can also consider the following products.

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