Software Alternatives, Accelerators & Startups

Cloudways VS Userback

Compare Cloudways VS Userback and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Cloudways logo Cloudways

Cloudways is a managed hosting platform for PHP based application including WordPress, Magento, WooCommerce or a custom-built site.Experience fast performance, reliability, security with 24/7 support.

Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.
  • Cloudways Landing page
    Landing page //
    2021-08-23

Cloudways is built for speed, flexibility, and simplicity. Experience 65% faster performance with our new NGINX stack and let Cloudways Copilot save time on hosting maintenance. Host unlimited websites on a single plan with no visitor limits, and scale effortlessly with five leading cloud providers โ€” DigitalOcean, Vultr, Linode, AWS, and Google Cloud. Enjoy pay-as-you-go pricing, 24/7 expert human support, and complete freedom to grow your business without the usual hosting restrictions.

BFCM Deal 2025 - Promo Code: BFCM5050 - Offer: 50% off for 3 months + 50 free migrations - Add-ons: 50% off for 3 months on all app-level add-ons (Malware, Cloudflare, Rackspace, Elastic, DNS Made Easy) and the Advanced Support add-on - Validity: 12th November to 5th December, 2025 - Link: https://platform.cloudways.com/signup?coupon=BFCM5050

  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your teamโ€™s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

Cloudways

$ Details
Free Trial $10.0 / Monthly
Platforms
PHP Laravel Wordpress Magento Woocomerce More..
Release Date
2012 October

Userback

$ Details
freemium
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Release Date
-
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

Cloudways features and specs

  • Scale of Resources
  • Staging Environment
  • Restore Server and Apps
  • Github deployment
  • 1-Click Free SSL Installation
  • Multiple PHP Versions
  • Pay as you go

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

Analysis of Cloudways

Overall verdict

  • Cloudways is considered a strong option for those seeking managed hosting solutions that are both powerful and adaptable. It stands out due to its competency in handling different cloud platforms and ease of use, making it a notable choice for small to medium-sized businesses that seek efficient and scalable web hosting services.

Why this product is good

  • Cloudways is often praised for its flexibility and managed hosting services, which cater to various needs, such as developers who prefer a platform that supports multiple cloud infrastructures. It offers features like automated backups, managed security, staging areas for testing changes, and reliable customer support. Users appreciate its performance optimization and scalability, which are crucial for websites with varying traffic demands.

Recommended for

    Cloudways is recommended for developers, digital agencies, small to medium-sized businesses, and anyone looking for a balance between control and management in cloud hosting. It's particularly suited for users who require the flexibility to choose their cloud provider without managing the underlying server infrastructure directly.

Analysis of Userback

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

Cloudways videos

Cloudways Review 2 Years Later & Cloudways Setup Tutorial - WordPress Cloud Hosting Provider

More videos:

  • Tutorial - How to Host a Laravel Project On Cloudways
  • Review - ๐Ÿ‘‰CloudWays Review 2023 | Watch This Before Buying!
  • Review - I Found my DREAM WordPress Host! | Cloudways Review
  • Review - Cloudways Review - Is Cloudways Worth It?

Userback videos

Userback Explainer Video

Category Popularity

0-100% (relative to Cloudways and Userback)
Web Hosting
100 100%
0% 0
Customer Feedback
0 0%
100% 100
Cloud Hosting
100 100%
0% 0
Visual Bug Reports
0 0%
100% 100

Questions & Answers

As answered by people managing Cloudways and Userback.

What makes your product unique?

Userback's answer:

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer:

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer:

Userbackโ€™s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer:

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

Share your experience with using Cloudways and Userback. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Cloudways and Userback

Cloudways Reviews

  1. Rahul sharma
    ยท Admin at Well cloud hosting ยท
    Cloudways has better uptime and speed

    Cloudways is amazing for non-techie, clean interface, better support & features are up to mark. who has good knowledge of coding, better would be to go directly and host your application on AWS or google cloud it saves a lot of money.

    ๐Ÿ Competitors: A2Hosting, InMotion Hosting, Vultr
    ๐Ÿ‘ Pros:    Easy user interface|Easy to scale|Better uptime
    ๐Ÿ‘Ž Cons:    No email hosting|No root access

9 Best SiteGround Alternatives 2024 {#1 is Most Voted}
Greengeeks, DomainRacer A2hosting and Cloudways are the hostings that are voted by making users as top 3 affordable siteground alternatives.
9 Best SSD Web Hosting Providers Of 2024
If you want to buy Cloud SSD hosting, you may use a special discount through the Cloudways Discount Code. You can use the basic DigitalOcean plan free for 3 months.
Top 5 Best Ubuntu VPS Providers for 2024
Overview and Unique Selling Points CloudWays stands out for its managed cloud hosting services, providing ease of use without sacrificing power or flexibility. The platform offers Ubuntu support along with a custom PHP stack optimized for performance. Partnering with five IaaS providers, including DigitalOcean and Google Cloud, CloudWays ensures a reliable and scalable...
7 High-Performance VM Hosting Companies To Get In 2024
Talking about the features, Cloudways only uses SSD hosting for reliable performance. Furthermore, you can enjoy a dedicated environment that will help you maximize server and app performance. Moreover, it uses PHP 7 servers, which are HTTP/2 enabled, to help increase the speed of communication between the web servers and clients.
Best European Web Hosting Companies โ€“ A Quick View
Cloudways has gained userโ€™s trust and support by offering optimum performance, security, reliability, and speed. You may check its exceptional characteristics through my detailed Cloudways review.

Userback Reviews

We have no reviews of Userback yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Userback seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Cloudways mentions (0)

We have not tracked any mentions of Cloudways yet. Tracking of Cloudways recommendations started around Mar 2021.

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: about 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: almost 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: almost 4 years ago

What are some alternatives?

When comparing Cloudways and Userback, you can also consider the following products

DigitalOcean - Simplifying cloud hosting. Deploy an SSD cloud server in 55 seconds.

Marker.io - Visual feedback and bug reporting tool for websites

Kinsta - Fast, secure, and feature-rich managed hosting for WordPress on next-generation cloud infrastructure, secured by Cloudflare.

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

A2Hosting - Need Fast, Reliable Web Hosting? A2 Hosting Is The Leader In Optimized Hosting For Any Need! Try Our Hosting Service Today!

BugHerd - BugHerd: The Website Feedback Tool for Agencies