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CloudTalk VS Yac

Compare CloudTalk VS Yac and see what are their differences

CallFlow.dev
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Contents:
  1. ยป Base Details
  2. ยป Videos
  3. ยป Reviews
  4. ยป Alternatives

CloudTalk logo CloudTalk

Work locally, grow globally

Yac logo Yac

Take your time back from Zoom & Slack
  • CloudTalk Landing page
    Landing page //
    2021-10-05

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction history from various sources and provide personalized support to clients. All you have to do is connect to the internet and CloudTalk will take care of everything else. The advantage of cloud software is also the ability to fully scale and adapt to customer needs.

CloudTalk provides a number of advanced features such as automated call distribution, call forwarding, interactive voice response, custom reporting, international numbers and much more. One of the biggest benefits are the integrations with globally used systems (eg HubSpot, Zendesk, Salesforce, Intercom, Freshdesk ...) where companies have all the data in one place and always up to date.

  • Yac Landing page
    Landing page //
    2023-02-06

CloudTalk

Website
cloudtalk.io
Pricing URL
Official CloudTalk Pricing
$ Details
paid Free Trial $25 / Monthly
Platforms
Browser Windows Mac OSX Linux iOS Android
Release Date
2018 March
Startup details
Country
Slovakia
Edit details

Yac

Website
yac.com
Pricing URL
Official Yac Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

CloudTalk features and specs

  • Call Recording
  • International Numbers
  • Automated Call Distribution
  • Interactive Voice Response
  • Call Forwarding
  • Click to Call

Yac features and specs

  • Asynchronous Communication
    Yac allows for voice messaging which lets teams communicate asynchronously, reducing the need for immediate responses and meetings.
  • Time Zones and Remote Work
    It helps remote teams or teams spread across different time zones to collaborate without needing alignment of work hours.
  • Voice Over Text
    Yac's focus on voice messages can add a personal touch and convey tone and emotion more effectively than text.
  • Ease of Use
    The platform is user-friendly with an intuitive interface, making it straightforward to use for most team members.
  • Integration Capabilities
    Yac integrates with various tools and platforms often used by remote teams, improving workflow efficiency.

Possible disadvantages of Yac

  • Message Management
    Voice messages can be harder to organize and reference compared to text-based communication.
  • Learning Curve
    Teams accustomed to text-based communication might take time to adapt to voice messaging.
  • Background Noise
    Voice messages are prone to background noise, which can affect the clarity of communication.
  • Bandwidth Usage
    Voice messages consume more data compared to text messages, which can be an issue in low-bandwidth situations.
  • Searchability
    Finding specific information in voice messages can be more challenging than searching through text.

Analysis of CloudTalk

Overall verdict

  • CloudTalk is considered a strong choice for businesses that require a reliable and scalable cloud-based phone system with advanced features. Customer reviews generally highlight its ease of use, extensive functionality, and excellent customer support.

Why this product is good

  • CloudTalk is often praised for its user-friendly interface, robust features such as call analytics, CRM integrations, and automated call distribution. It is particularly beneficial for businesses looking to streamline their communication processes and improve customer service through a cloud-based phone system.

Recommended for

    CloudTalk is recommended for small to medium-sized businesses, contact centers, and enterprises that need a comprehensive virtual phone system. It's especially beneficial for those looking to enhance their customer support capabilities and improve internal communication.

Analysis of Yac

Overall verdict

  • Yac is a good tool for teams that prioritize asynchronous communication and want to reduce the number of meetings. Its voice messaging capability can add a personal touch to communication that text-based messages cannot provide, and it is also useful for conveying tone and emotion more effectively.

Why this product is good

  • Yac is a platform designed to facilitate asynchronous voice communication, which can be particularly beneficial for remote teams that operate across different time zones. It allows users to send voice messages instead of scheduling calls or meetings, reducing the need for real-time communication and meetings, which can save time and increase productivity. It also integrates with various tools that are commonly used in remote work environments.

Recommended for

    Remote teams, freelancers, and companies with team members spread across multiple time zones who need a solution for effective communication without the constraints of traditional meetings.

CloudTalk videos

+ Add

CloudTalk - video review & short demo

More videos:

  • Review - Getting Started with CloudTalk - Phone System Overview
  • Review - LiveAgent + CloudTalk - Integration Overview
  • Review - How CloudTalk helped Boataround grow from a start-up to a world leader
  • Demo - We are Launching Our Remastered CloudTalk Go Application

Yac videos

+ Add

Yac - How Yac works on desktop

More videos:

  • Review - Yeast artificial chromosome (YAC)
  • Review - Client Review: YAC (8b8t Client)

Category Popularity

0-100% (relative to CloudTalk and Yac)

CloudTalk

Yac

Communication
77 77%
Communication
23% 23
Productivity
0 0%
Productivity
100% 100
VoIP
100 100%
VoIP
0% 0
Enterprise Communication
100 100%
Enterprise Communication
0% 0

User comments

Share your experience with using CloudTalk and Yac. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare CloudTalk and Yac

CloudTalk Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
CloudTalk is an innovative call center software that provides users with various unique tools. For example, its custom queue feature allows support teams to dictate where incoming calls will be distributed. With CloudTalk, inbound calls are routed to agents best suited to solve the customer's issue. This eliminates call transfers, which can add friction to the customer...
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems.
Source: aircall.io
Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
In terms of integrations, Cloudtalk is also pretty comparable to Aircall, and like Dialpad, both have open APIs, so if for whatever reason you donโ€™t like Aircall, Cloudtalk could be a good alternative.
Source: www.dialpad.com
7 Best Cloud PBX Solution for Small to Medium Business
CloudTalk is a consolidated cloud-based phone system with an integrated call center platform. Itโ€™s built to work with modern business tools, helpdesk, and eCommerce stores, which helps to streamline client-to-business communication. The most popular monthly plan starts at $20 and can be upgraded depending on your needs.
Source: geekflare.com
Top successful VoIP business phone system providers in the market
CloudTalk is an online VoIP business phone system mainly built for startups and enterprises. It uses state of the art VoIP technology in order to deliver the advanced call center management and call routing. However, the platform comes up with some of the detailed statistics for better performance monitoring. In the pricing part, CloudTalk offers plans that are bundled...
Source: talkroute.com

Yac Reviews

We have no reviews of Yac yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Yac seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

CloudTalk mentions (0)

We have not tracked any mentions of CloudTalk yet. Tracking of CloudTalk recommendations started around Mar 2021.

Yac mentions (2)

  • Wanted: Clubhouse but NOT live!
    Take a look at Yac: https://yac.com/. Seems like what they were built for. In fact one of their YouTube videos even covers asynchronous meetings via audio. Source: about 5 years ago
  • Voice Recorder App for DUO
    Iโ€™ll plug my own app and say Iโ€™d love for you to try out Yac! Source: over 5 years ago

What are some alternatives?

When comparing CloudTalk and Yac, you can also consider the following products

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Slack - A messaging app for teams who see through the Earth!

Dialpad - Switch is a cloud-based phone system built for Google Apps users.

Grapevine Surveys - Grapevine is an online survey tool for employee surveys.

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Loom - Loom is a screen recording extension for Chrome that gives people the ability to create and share media. Create your own videos using your camera, screen view, and audio. Read more about Loom.

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