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We're building an alternative cloud budget management software at 1/10th of the price. You work hard for your margins. There's no reason that you should give up 4-8% of your server costs and yearly contracts to a company that only provides budget planning and forecasting. In addition, you are also probably only using 20% of the feature suites with other tools.
CloudForecast's simple daily AWS cost report provides reassurance that things look normal and notifies teams of any anomalies with AWS spend. The report helps engineering teams and financial stakeholders improve AWS cost awareness for time and cost savings.
We provide multiple channels to deliver our cost reports to your team: email, Slack, PagerDuty or Opsgenie. Encourage collaboration and discussion around your AWS cost with various stakeholders in your organization.
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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
CloudCheckr - CloudCheckr provides security, cost and usage reporting and analytics to help users manage their AWS deployment.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
CloudHealth - CloudHealth is IT service management for the cloud, enabling policy driven cost, utilization, performance and security optimization.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Cloudability - Cloudability lets you monitor, manage and communicate your cloud costs with one easy tool.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.