Software Alternatives, Accelerators & Startups

CloudFix VS Userback

Compare CloudFix VS Userback and see what are their differences

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CloudFix logo CloudFix

CloudFix is the automatic, always-running way to optimize AWS cost and performance.

Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.
  • CloudFix Main Dashboard
    Main Dashboard //
    2026-02-18
  • CloudFix Easy Savings
    Easy Savings //
    2026-02-18
  • CloudFix Every recommendation has a detailed report
    Every recommendation has a detailed report //
    2026-02-18
  • CloudFix Track Savings over time
    Track Savings over time //
    2026-02-18

CloudFix scans your AWS accounts, identifies cost savings opportunities, and automatically implements fixes around the clock. Unlike tools that just show you where to save, CloudFix does the work โ€” applying AWS-recommended, non-disruptive fixes across EC2, EBS, S3, RDS, Lambda, and more. Fixes applies vis AWS Systems Manager, so you're always in control

  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your teamโ€™s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

CloudFix

$ Details
freemium $149.0 / Monthly
Platforms
AWS
Release Date
2021 November

Userback

$ Details
freemium
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Release Date
-
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

CloudFix features and specs

  • Automated Fix Execution
    Doesn't just find savings, CloudFix automatically implements AWS-recommended fixes across EC2, EBS, S3, RDS, Lambda and more
  • Continuous Scanning
    uns 24/7 across all your AWS accounts, picking up new savings as you add services and provision resources
  • Full Approval Control
    egrates with AWS SSM Automation so every fix goes through your existing approval workflow before anything changes

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

Analysis of CloudFix

Overall verdict

  • CloudFix is a solid choice for organizations looking to reduce AWS cloud spend through automated, low-risk optimization, particularly if they lack dedicated FinOps resources or want to scale cost governance without heavy manual effort.

Why this product is good

  • Automates identification and implementation of AWS cost-saving opportunities, reducing manual engineering time
  • Focuses on safe, reversible optimizations (like storage class changes or instance right-sizing) that minimize risk to production workloads
  • Provides continuous monitoring rather than one-time audits, helping maintain savings over time as infrastructure changes
  • Backed by AWS optimization expertise, often citing specific AWS well-architected recommendations
  • Includes reporting/dashboards to show ROI and savings achieved, useful for justifying tool investment to finance stakeholders
  • Pricing is often tied to a percentage of realized savings, aligning incentives with actual cost reduction delivered

Recommended for

  • Mid-size to large companies with substantial AWS bills who want ongoing cost optimization without hiring a large FinOps team
  • DevOps or cloud engineering teams that want automated guardrails against AWS cost creep
  • Organizations already using AWS extensively and looking to complement (not replace) broader FinOps practices
  • Companies wanting audit trails and savings reporting to present to leadership or finance
  • Teams that prefer automated remediation over manual cost-review processes

Analysis of Userback

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

CloudFix videos

CloudFix - Overview

More videos:

  • Review - Introducing CloudFix: Automated, Scalable AWS Cost Optimization
  • Review - CloudFix Provides Real AWS Savingsโ€”Right Now
  • Review - 60 Second Reviews, EmbedChain 2nd Brain, CloudFix New Elastic Map Reduce Finder Fixer [HD]

Userback videos

Userback Explainer Video

Category Popularity

0-100% (relative to CloudFix and Userback)
Cloud Cost Optimization
100 100%
0% 0
Customer Feedback
0 0%
100% 100
Cloud Computing
100 100%
0% 0
Visual Bug Reports
0 0%
100% 100

Questions & Answers

As answered by people managing CloudFix and Userback.

What makes your product unique?

CloudFix's answer

Most AWS cost optimization tools show you where to save, CloudFix actually does the saving. It automatically implements AWS-recommended fixes across your accounts, 24/7, without requiring manual intervention. Every fix follows AWS best practices, is non-disruptive, and goes through AWS SSM so you stay in control. Savings compound over time rather than being a one-off result.

Userback's answer:

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

CloudFix's answer

CloudFix is the only platform that combines continuous automated fix execution with full approval control via AWS Change Manager. Tools like ProsperOps, Cloudability, and CloudZero identify savings opportunities but CloudFix implements them. It covers 50+ AWS advisories per week across compute, storage, networking, and database services, and delivers 15โ€“60% savings per AWS service.

Userback's answer:

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

CloudFix's answer

Engineering and FinOps teams at mid-to-large enterprises running significant AWS workloads typically $80K+ in monthly AWS spend. CloudFix suits companies using multiple AWS services who want ongoing cost optimization without dedicating engineering resources to manually track and implement AWS advisories.

Userback's answer:

Userbackโ€™s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

CloudFix's answer

CloudFix was built by the team behind one of AWS's largest customers, managing 120+ SaaS products across thousands of AWS accounts. Keeping costs optimized at that scale without breaking anything was a constant challenge. They built CloudFix internally to automate it, proved it cut costs by 10โ€“20%, and turned it into a product.

Userback's answer:

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

Who are some of the biggest customers of your product?

CloudFix's answer

  • Ryanair
  • Moody's
  • Western Digital
  • Cisco
  • Bloomberg

Which are the primary technologies used for building your product?

CloudFix's answer

CloudFix is built natively on AWS. It uses AWS CloudFormation for deployment, AWS Cost and Usage Reports (CUR) and CloudWatch Metrics for analysis, and AWS Systems Manager to orchestrate and control fix execution. IAM roles handle secure, read-only cross-account access with no long-term credentials.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare CloudFix and Userback

CloudFix Reviews

Top 5 Cloud Optimization Tools in 2024
CloudFix is the leader in AWS cost optimization. Unlike other tools that simply identify potential savings, CloudFix goes the extra mile to actually implement those savings on your behalf. CloudFix focuses on savings for AWS services to help businesses save millions on their AWS cloud bills. Their cost optimization platform automates the optimization of compute resources...
Source: cloudfix.com

Userback Reviews

We have no reviews of Userback yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Userback seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

CloudFix mentions (0)

We have not tracked any mentions of CloudFix yet. Tracking of CloudFix recommendations started around Dec 2024.

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: about 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: almost 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: almost 4 years ago

What are some alternatives?

When comparing CloudFix and Userback, you can also consider the following products

ProsperOps - Cost optimization tools and expertise from the creators of AWS' largest Managed Service Provider. Our customers increase savings an average of 34%.

Marker.io - Visual feedback and bug reporting tool for websites

Cloudability - Cloudability lets you monitor, manage and communicate your cloud costs with one easy tool.

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Usage AI - Usage's Automated Reserved Instance Manager buys/sells Flex RIs(3-yr-no-upfront RIs under the hood) to maximize your coverage and minimize your compute spend - up to a maximum 57% savings!

BugHerd - BugHerd: The Website Feedback Tool for Agencies