Software Alternatives, Accelerators & Startups

ClickHelp VS StepHow

Compare ClickHelp VS StepHow and see what are their differences

ClickHelp logo ClickHelp

Create, translate, and publish technical documentation easily in one portal, anywhere in the world!

StepHow logo StepHow

StepHow helps teams document workflows, SOPs, and internal processes automatically. Turn your screen actions into step-by-step guides in seconds.
  • ClickHelp landing 2024.03.19
    landing 2024.03.19 //
    2024-03-19

Here is how ClickHelp makes your tech writing more effective:

  1. Easy to use WYSIWYG topic editor, as well as HTML source mode.
  2. Single-sourcing and content reuse.
  3. In-depth analytics and reporting.
  4. Readability scores and metrics.
  5. Easy importing and exporting. Import content from Microsoft Word, HTML, Markdown, RTF, CHM, ODT, etc. and export to CHM, HTML5 Web Help, PDF, DOCX, etc.
  6. Translation ecosystem to create multi-language documentation.
  7. Machine translation support.
  8. API features.
  9. Swagger/OpenAPI Definition import.
  10. RTL language support.
  11. Audit trail and IP Allowlist for enhanced security.
  12. ClickHelp AI (AI Suite).
  13. Optional block-based topic editor.
  14. Automated domain management.
  15. Two-Factor Authentication.
  16. AI-friendly documentation. Prepare your content for modern AI agents by configuring llms.txt files and retrieving topics in native Markdown format.
  17. Centralized file storage.
  18. MCP server
  19. Multi-site setup Integrations: Zapier, Google Analytics, Google Search Console, Zendesk, AddThis, Google Translate, DeepL, YouTube and much more.
  • StepHow Landing page
    Landing page //
    2025-07-30

ClickHelp

$ Details
paid Free Trial $194 / Monthly (Unlimited projects, 500 topics (pages, articles))
Platforms
Web Browser Linux Google Chrome Cloud Mac

ClickHelp features and specs

  • Flexibility and Power
    Rich topic content, Easy migration, Full reader UI customization
  • Collaboration and Teamwork
    Cloud hosting, Customizable workflow, Email notifications, Mentions in comments
  • Single-Sourcing and Content Reuse
    Cross-project content reuse, Multi-channel publishing
  • Comprehensive Reader UI
    7 ready Reader UI templates, Patented Full-Text Search engine
  • Analytics and Reporting
    Project readiness, Topic ratings
  • Translation and Localization
    Translator dashboard
  • ClickHelp AI
    a powerful add-on that enhances the documentation experience by providing an intelligent assistant for readers and a smart writing companion for authors
  • IP Allowlist
    corporate security feature that restricts access to the authoring environment (Contributor UI) and API by permitting connections only from trusted IPv4/IPv6 addresses or specified network ranges using CIDR notation.
  • Audit Trail
    logs events within your ClickHelp portal to enhance security and accountability.
  • Integrations via Zapier
    empowers teams to automate documentation workflows by connecting ClickHelp to over 6,000 external applications, enabling seamless cross-platform task triggers and actions without writing any code.
  • RTL language support
    support for both readers and authors
  • support for AI-Friendly Documentation
    a suite of features designed to make your portal's content easily discoverable, readable, and indexable for modern AI agents and Large Language Models (LLMs) like ChatGPT and Claude.
  • Multi-site setup
    Publish and manage multiple independent, public-facing documentation sites from a single ClickHelp portal.

StepHow features and specs

No features have been listed yet.

Analysis of StepHow

Overall verdict

  • StepHow appears to be a niche or emerging platform, and there is limited widely available, verified information about its features, reliability, or user satisfaction to provide a confident assessment. Prospective users should independently research current reviews, test the platform with a free tier if available, and verify its legitimacy before committing.

Why this product is good

  • Insufficient verified public data exists to confirm the quality, reliability, or feature set of StepHow
  • Without established user reviews or third-party evaluations, claims about its usefulness cannot be substantiated
  • The platform may be new or have low market visibility, making it hard to assess long-term viability or support quality

Recommended for

  • Users willing to try emerging or lesser-known tools and provide feedback
  • Early adopters comfortable with limited documentation or community support
  • Those who conduct their own due diligence, such as checking recent user reviews, security practices, and company transparency before use

ClickHelp videos

ClickHelp Review - GreeneStep

More videos:

  • Review - ClickHelp 3 Minute Overview
  • Review - ClickHelp - Professional Online Documentation Tool Introduction
  • Review - ClickHelp - Professional Online Documentation Tool Introductionv

StepHow videos

No StepHow videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to ClickHelp and StepHow)
Knowledge Management
100 100%
0% 0
Documentation
0 0%
100% 100
Document Management
100 100%
0% 0
AI
0 0%
100% 100

Questions & Answers

As answered by people managing ClickHelp and StepHow.

What makes your product unique?

ClickHelp's answer

ClickHelp stands out for its combination of advanced features, ease of use, and focus on enhancing collaboration and productivity in technical writing teams.

StepHow's answer:

StepHow automatically turns your on-screen actions into step-by-step manuals. No screenshots, no formattingโ€”just click through a task, and your guide is ready. It saves hours of documentation time for teams.

Why should a person choose your product over its competitors?

ClickHelp's answer

ClickHelp is a comprehensive, AI-powered SaaS documentation platform that distinguishes itself through specialized features for authoring, automation, and modern AI compatibility.

StepHow's answer:

Unlike other tools, StepHow captures workflows faster and more precisely. It offers powerful export options (PDF, Word, HTML), real-time editing, smart blur for sensitive data, and is built with team collaboration and access control in mind.

How would you describe the primary audience of your product?

ClickHelp's answer

The primary audience for ClickHelp consists of technical writing teams and software companies of all sizes that require a professional solution for creating, hosting, and delivering documentation.

StepHow's answer:

StepHow is built for teams that need to document and share knowledgeโ€”operations, customer support, HR and onboarding, IT, and compliance. If your team repeats processes, StepHow saves you time.

What's the story behind your product?

StepHow's answer:

We started StepHow because creating SOPs and guides was painfully manual. Our team wanted a faster way to document work and share it across the company. So we built a tool that does it automatically.

Which are the primary technologies used for building your product?

StepHow's answer:

StepHow is built with React (frontend), Node.js (backend), and Chrome Extension APIs. It integrates large language models and vector databases to generate summaries and power AI search.

Who are some of the biggest customers of your product?

StepHow's answer:

Widely used by growing startups, SMBs, and enterprise teams in operations, support, and training.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ClickHelp and StepHow

ClickHelp Reviews

  1. Matt Foster
    ยท Documentation Lead at Nimbus Software Solutions ยท
    A Game changer for my team

    ClickHelp has completely transformed how our team handles technical documentation. As the Documentation Lead at Nimbus Software Solutions, I oversee content creation for multiple SaaS products, and we needed a tool that was both powerful and user-friendly. ClickHelp delivered on both fronts.

    The interface is clean and intuitive, which made onboarding easyโ€”even for team members new to documentation platforms. Features like single-sourcing, version control, and real-time collaboration have improved our workflow. We also appreciate the customization options that let us maintain a consistent brand voice across all our content.

    Publishing is fast and seamless, and the platformโ€™s performance is reliable even with large documentation sets. Plus, ClickHelpโ€™s support team has been responsive and knowledgeable whenever we needed help.

    ๐Ÿ Competitors: Confluence, MadCap Flare, HelpNDoc
  2. Grace Dunce
    ยท Senior technical writer at Tech Networks ยท
    It helps us a lot

    I like ClickHelp as we (my team) created a huge database with this tool and all the content is reusable. That makes the work simpler. We leave comments right inside the topic like in Google Docs. That is perfect! Nothing gets lost. The tool is cloud-based. So, we can work from any place. It happens that I make corrections during my weekend from home. It saves me from the necessity rush to the office. The portal is protected by a password. You may give access to your portal to your colleagues or readers and their permissions will be different. For us, the main advantage is that everything is in order and under control now.

    ๐Ÿ Competitors: MadCap Flare, Paligo
    ๐Ÿ‘ Pros:    Simple|Intuitive|Reasonable pricing|Feature rich
    ๐Ÿ‘Ž Cons:    None so far
  3. Mark
    ยท Technical Writer at Freelance ยท
    Great tool!

    I started to use ClickHelp a couple of years ago. So far it is the only service that gives me the ability to create several manuals from one and the same source. I create the initial document that contains all the information and then generate different outputs hiding and showing some parts of the document. I do not have to copy and paste the passages all the time. One more thing I love is the branding. As a freelancer, I am often engaged in several projects. So I have to take care of the consistency and corporate identity of my documentation for each project. Each company has its own rules. For ClickHelp it is not a problem. What I enjoy as well is that when something goes wrong I can get back to the exact version of the document that I need. All the changes are saved in the version history.

    ๐Ÿ Competitors: Paligo
    ๐Ÿ‘ Pros:    Reliable|Feature rich|Convenient|Good price

Best 25 Software Documentation Tools 2023
ClickHelp is a cloud-based documentation tool that allows businesses to create, manage, and publish online documentation, knowledge bases, user manuals, and help systems for their products or services.
Source: www.uphint.com
19 Best Online Documentation Software & Tools for 2023
ClickHelp offers a holistic solution for all your documentation needs. Right from authoring and hosting to publishing, ClickHelp assists you across all stages of the document-building process. Collaboration is a breeze for teams as they can work collectively on articles, track historical changes, and stay on top of all activities through internal comments.

StepHow Reviews

We have no reviews of StepHow yet.
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Social recommendations and mentions

Based on our record, ClickHelp seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ClickHelp mentions (3)

  • 7 Best Alternatives To MadCap Flare
    Clickhelp ClickHelp is an good option for companies looking for a new help authoring tool. ClickHelp is an up-to-date cloud-based documentation platform for teams who want to create, host, and maintain online software guides, knowledge bases, context help, and instructions. ClickHelp lets you to collaborate effectively with subject matter experts using the online portal, and publish documentation to a range of... - Source: dev.to / over 3 years ago
  • Good documentation platforms
    I use ClickHelp, it provides all features you mentioned. You can learn more here: https://clickhelp.com/. Source: over 4 years ago
  • Technical Writing Tools
    I used to work with Oxygen XML Author and easyDITA, which would be too expensive and might be overkill imo, so I was thinking about Madcap Flare or ClickHelp. Source: over 5 years ago

StepHow mentions (0)

We have not tracked any mentions of StepHow yet. Tracking of StepHow recommendations started around Jul 2025.

What are some alternatives?

When comparing ClickHelp and StepHow, you can also consider the following products

MadCap Flare - Documentation for Any Audience, Language or Format

Tango.us - Tango instantly turns what you know into step-by-step guidanceโ€”no videos, meetings, or screen shares required.

Document360 - Self-service knowledge base software focused on SaaS Products & Enterprise Software Projects.

StepCapture - Transform clicks into instant, editable step-by-step guides15ร— faster documentation with smart screenshots, autoโ€‘blur for privacy, and secure sharing

HelpNDoc - What is HelpNDoc ? Easy to use yet powerful help authoring environment which can generate various documentation formats from a single source.

UserGuiding - Create in-app experiences with the most straightforward product adoption platform โ€” quick implementation, lasting user engagement.