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Cisco Unified Contact Center VS Genesys Engage

Compare Cisco Unified Contact Center VS Genesys Engage and see what are their differences

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The platform for exceptional customer service at scale. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Cisco Unified Contact Center logo Cisco Unified Contact Center

The Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, and multichannel contact management over an IP infrastructure.

Genesys Engage logo Genesys Engage

Contact Center Operations
  • Cisco Unified Contact Center Landing page
    Landing page //
    2023-09-29
  • Genesys Engage Landing page
    Landing page //
    2023-08-03

Cisco Unified Contact Center videos

+ Add

Installing a Cisco Unified Contact Center Express (UCCX) Server

More videos:

  • Review - Community Tech Talk Cisco Unified Contact Center Express 10.0 Upgrade

Genesys Engage videos

+ Add

Genesys Engage on Azure: Create memorable customer experiences

Category Popularity

0-100% (relative to Cisco Unified Contact Center and Genesys Engage)

Cisco Unified Contact Center

Genesys Engage

Communication
11 11%
Communication
89% 89
Call Center Software
29 29%
Call Center Software
71% 71
Customer Support
0 0%
Customer Support
100% 100
Phone System
100 100%
Phone System
0% 0

User comments

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What are some alternatives?

When comparing Cisco Unified Contact Center and Genesys Engage, you can also consider the following products

Alcatel-Lucent Call Center Office - A scalable and reliable contact center solution for up to 5,000 agents.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

NICE inContact CXone - CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

ChaseData Call Center Software - Affordable, powerful and easy-to-use call center software solutions for businesses looking to improve and increase performance of call centers.

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