Software Alternatives, Accelerators & Startups

Checkly VS Userback

Compare Checkly VS Userback and see what are their differences

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Checkly logo Checkly

Fresh API monitoring and Site Transaction Monitoring. From one great dashboard.

Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.
  • Checkly Landing page
    Landing page //
    2023-07-22
  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your teamโ€™s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

Userback

$ Details
freemium
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

Checkly features and specs

  • Ease of Use
    Checkly has a user-friendly interface that makes it easy to set up and manage monitoring checks, even for users with limited technical experience.
  • Flexible Monitoring Options
    Offers a variety of monitoring options, including API testing, browser checks, and heartbeat monitoring, making it versatile for different use cases.
  • Detailed Reporting
    Provides extensive reporting and analytics features that help users understand the performance and uptime of their services.
  • Customizable Alerts
    Alerts can be tailored to different thresholds and can be sent via various channels such as email, Slack, and Webhooks, ensuring timely notifications.
  • Global Check Locations
    Allows users to run checks from multiple global locations, ensuring comprehensive monitoring across different regions.
  • Integrations
    Supports a broad range of integrations with third-party tools and services, like AWS, Datadog, Grafana, and more, for enhanced functionality.
  • JavaScript-based Scripting
    Utilizes JavaScript for scripting browser checks, providing flexibility and power to developers familiar with the language.

Possible disadvantages of Checkly

  • Cost
    Pricing may be a concern for smaller businesses or individual developers, as more advanced features come with higher-tier subscriptions.
  • Learning Curve
    While the interface is user-friendly, the advanced features and scripting capabilities may come with a learning curve for less technical users.
  • Performance Overhead
    Conducting frequent or complex checks can add performance overhead, which may be an issue for resource-limited environments.
  • Limited Free Tier
    The free tier has limited capabilities and may not be sufficient for all monitoring needs, forcing users to upgrade to paid plans.
  • Support Availability
    Some users have reported that customer support can be slow to respond, which can be problematic in critical situations.

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

Analysis of Checkly

Overall verdict

  • Checkly is generally considered to be a good solution for businesses needing reliable API and website performance monitoring. Its user-friendly interface, coupled with its powerful feature set and integration capabilities, make it a favorable choice for many developers and DevOps professionals.

Why this product is good

  • Checkly is a monitoring tool designed for modern DevOps teams. It provides a comprehensive solution for actively testing APIs and monitoring website performance. Checkly offers features like real-time notifications, automated checks, custom alerting policies, and detailed reporting, making it a robust choice for ensuring site reliability and performance. Its integration capabilities with platforms like Slack, PagerDuty, and others enhance its usability within existing tech stacks.

Recommended for

  • DevOps teams who need comprehensive monitoring solutions.
  • Developers looking for an easy-to-use tool to automate API checks.
  • Organizations requiring reliable uptime and performance monitoring.
  • Teams that benefit from real-time alerts and detailed performance reports.
  • Businesses needing integration with popular communication and incident management tools.

Analysis of Userback

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

Checkly videos

React 2025 โ€“ Going to Production + Testing With Checkly

Userback videos

Userback Explainer Video

Category Popularity

0-100% (relative to Checkly and Userback)
Uptime Monitoring
100 100%
0% 0
Customer Feedback
0 0%
100% 100
Monitoring Tools
100 100%
0% 0
Visual Bug Reports
0 0%
100% 100

Questions & Answers

As answered by people managing Checkly and Userback.

What makes your product unique?

Userback's answer:

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer:

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer:

Userbackโ€™s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer:

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

Share your experience with using Checkly and Userback. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Checkly should be more popular than Userback. It has been mentiond 10 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Checkly mentions (10)

  • Incident Event Pipelines for Real-Time Notifications with Windmill and Checkly
    Monitoring Tool: While there are many tools such as Grafana, Sentry, and Prometheus, we will be using Checkly to detect when something goes wrong within an application. These tools can fire a webhook or alert when things break. - Source: dev.to / 9 months ago
  • Applying SRE Principles to CI/CD
    With risk of tooting my own horn too much, this is exactly why I started my company https://checklyhq.com We approach it a bit different: we blur the lines between E2E testing and production monitoring. You run an E2E test and promote it to a monitor that runs around the clock. It's quite powerful. Just an E2E test that logs into your production environment after deploy and then every 10 minutes will catch a ton... - Source: Hacker News / almost 3 years ago
  • Free QA-type scripting tools?
    Headless Recorder from Checkly might be a cool addition and it supports Playwright and Puppeteer ๐Ÿ™Œ. Source: over 3 years ago
  • free-for.dev
    Checklyhq.com - Checkly is the API & E2E monitoring platform for the modern stack: programmable, flexible and loving JavaScript. Generous free tier for devs. - Source: dev.to / over 3 years ago
  • How to stay one step ahead of errors and downtime as you scale up yourย business
    At FINN we use Checkly once again to run our scheduled E2E tests. Some teams also use a combination of Make and Apify to run scheduled E2E tests on smaller projects. - Source: dev.to / almost 4 years ago
View more

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: about 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: almost 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: almost 4 years ago

What are some alternatives?

When comparing Checkly and Userback, you can also consider the following products

UptimeRobot - Free Website Uptime Monitoring

Marker.io - Visual feedback and bug reporting tool for websites

Pingdom - With website monitoring from Pingdom you will be the first to know when your website is down. No installation required. 30-day free trial.

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Better Stack - Everything you need to ship higherโ€‘quality software faster.

BugHerd - BugHerd: The Website Feedback Tool for Agencies