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channels.app VS Voiptime Cloud Call Center

Compare channels.app VS Voiptime Cloud Call Center and see what are their differences

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VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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channels.app logo channels.app

Channels is a data-driven phone system designed to improve your customer service. It’s undeniable that growing trust and satisfaction among your customers is the foundation of success. Channels gives you a new look at this solution.

Voiptime Cloud Call Center logo Voiptime Cloud Call Center

Cloud contact center solution, omnichannel contact center platform
  • channels.app Landing page
    Landing page //
    2023-02-10

To understand your customers even better, it’s great to put yourself in their shoes. Imagine that you have some important issue to solve and all you need is a professional response from a support agent.

Instead, you wait for 10 minutes until you finally reach an agent, then he can’t understand your problem and keeps asking annoying questions, the whole conversation is clueless and you decide to hang up and don’t use this company’s product ever again. Quite realistic, isn’t it?

This is where Channels comes to the rescue. We give your business many features to boost your customer service. The benefits include:

  • all customer details before a call, so you don’t have to do a long, pointless interview before the actual point of conversation;

  • integration with e-commerce platforms, such as Shopify, Magento, Pipedrive, etc., so you don’t need to change your current workflow at all;

  • the mobile app, so you can handle important business calls anytime and anywhere;

  • Chrome extension, so you can make and answer one-click calls from your computer;

  • two-way SMS communication, so you aren’t limited to phone calls in your customer service;

  • the IVR system, so you can let your customers call the right agent every time they want;

  • international phone numbers, so your customers may have a call from more than 60 countries worldwide with ease and the lowest rates on the market.

Make your customers feel like home. Start your free trial with Channels now.

  • Voiptime Cloud Call Center Landing page
    Landing page //
    2022-03-11

Voiptime Cloud has been revolutionizing call center software for over 14 years, empowering businesses to boost customer engagement and team performance. Our cutting-edge solutions streamline cold calling and multichannel communication, helping companies across industries like banking, insurance, and BPO unlock new levels of efficiency.

With clients spanning the USA, Europe, and beyond, we’re committed to constant innovation—driving growth, transparency, and success. At Voiptime Cloud, your success is our mission. Join us and elevate how you connect with your customers.

channels.app features and specs

  • Multichannel Support
    Channels.app integrates multiple communication channels such as email, social media, and chat into a single platform, providing a unified interface for customer interactions.
  • User-Friendly Interface
    The app features an intuitive and easy-to-use interface, making it accessible for users with varying levels of technical expertise.
  • Automation Capabilities
    Channels.app offers automation tools that can streamline workflows and improve efficiency, such as automated responses and task assignments.
  • Analytics and Reporting
    The app provides robust analytics and reporting features, allowing businesses to track performance metrics and make data-driven decisions.
  • Scalability
    Channels.app is designed to scale with businesses as they grow, accommodating increasing volumes of customer interactions without compromising performance.

Possible disadvantages of channels.app

  • Cost
    Channels.app may have subscription fees or additional costs for premium features, which could be a concern for small businesses or startups.
  • Integration Limitations
    While it supports multiple channels, there may be limitations in integrating with specific third-party tools or platforms that some businesses rely on.
  • Learning Curve
    Despite its user-friendly interface, there may still be a learning curve for teams unfamiliar with integrated communication platforms.
  • Customization Constraints
    Some users might find the customization options limited, which could restrict their ability to tailor the app to their specific needs or workflows.
  • Reliability
    As with any software, there may be occasional downtime or technical issues that could disrupt business operations and communication.

Voiptime Cloud Call Center features and specs

  • Scalability
    Voiptime Cloud Call Center offers scalable solutions that can easily grow with your business needs, allowing you to add more agents or features as required.
  • Cost Efficiency
    Being a cloud-based solution, it eliminates the need for significant upfront investments in hardware, making it a cost-effective option for call centers.
  • Flexibility
    The cloud-based nature allows agents to work from anywhere, providing increased flexibility and the ability to manage teams remotely.
  • Integration Capabilities
    Voiptime offers integration with various CRM and helpdesk systems, providing seamless workflows and enhancing customer interaction capabilities.
  • Advanced Features
    Includes features such as automatic call distribution, IVR, call recording, analytics, and reporting, which enhance call center performance and management.

Possible disadvantages of Voiptime Cloud Call Center

  • Internet Dependence
    As with any cloud-based service, its performance is heavily reliant on internet connectivity. Poor internet can result in disruptions or degraded call quality.
  • Security Concerns
    Cloud solutions often have concerns regarding the security of data, and companies need to ensure their data protection policies comply with industry standards.
  • Learning Curve
    Agents and managers might face an initial learning curve while adapting to new tools and features, which could temporarily affect productivity.
  • Recurring Costs
    Though upfront costs are lower, the subscription model means that users will incur ongoing monthly or annual charges.
  • Customization Limitations
    The availability of specific customizations might be limited compared to an on-premise solution, which could restrict certain tailored functionalities.

Analysis of channels.app

Overall verdict

  • Overall, Channels.app is considered a good solution for teams seeking to improve their communication and productivity in a unified platform. It offers a range of features that cater to different communication needs, making it a comprehensive tool for team collaboration.

Why this product is good

  • Channels.app is regarded as a useful tool due to its ability to streamline team communication by integrating various communication platforms into a single interface. It provides features like real-time messaging, file sharing, and integrations with other productivity tools, which can enhance collaboration and efficiency.

Recommended for

    Channels.app is recommended for teams and organizations that prioritize seamless communication across different channels and tools. It is particularly beneficial for remote teams, startups, and any group looking to enhance their collaborative workflows through centralized communication.

channels.app videos

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Calling with Power Dialer | CrazyCall

More videos:

  • Review - Getting Started with CrazyCall
  • Review - FOOL YOUR FRIENDS WITH CALLER ID SPOOFING USING CRAZYCALL |100% WORKING(ALL COUNTRIES) |

Voiptime Cloud Call Center videos

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Category Popularity

0-100% (relative to channels.app and Voiptime Cloud Call Center)

channels.app

Voiptime Cloud Call Center

Communication
68 68%
Communication
32% 32
Call Center Software
0 0%
Call Center Software
100% 100
VoIP
100 100%
VoIP
0% 0
Enterprise Communication
71 71%
Enterprise Communication
29% 29

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare channels.app and Voiptime Cloud Call Center

channels.app Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
The modern customer expects excellent support on all channels, including live chat, email, and phone. But this can overwhelm your support team — especially if these channels are on different software systems that don't integrate with each other. With call center software, your team can unify their omnichannel service efforts into one tool, resulting in a better experience...
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
Channels (formerly known as CrazyCall) offers a call center platform that focuses on outbound web calls, but also allows inbound calling. It includes a unique feature that lets you make outbound calls with local phone numbers from more than 60 countries, so you’ll appear as a local company to customers—it can help instill trust in whomever you’re calling.
Source: www.forbes.com
What is the good alternative for BedPage.com?
Channels is a simple way to post about, find, and chat about anything quickly and anonymously. No sign up, no ads, no menus!
Source: www.quora.com
Best Call Center Software: The Complete List (2020 Update)
CrazyCall is the perfect software to help you simplify your inside sales and customer service practices. The software includes both a manager panel and a call panel to give you insights into how your campaigns and agents are performing.
Source: biz30.timedoctor.com
Choosing the Best Calling Software for Outbound Sales
CrazyCall is the phone system for inbound and outbound calls that includes auto dialer (Power dialer only), reporting, call scripts, online monitoring, etc. They provide a browser-based call center solution with lead generation and click-to-call widgets. The lead generation widget effectively connects web visitors with agents, whereas the click-to-call widget (Chrome...
Source: medium.com

Voiptime Cloud Call Center Reviews

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What are some alternatives?

When comparing channels.app and Voiptime Cloud Call Center, you can also consider the following products

CloudTalk - Work locally, grow globally

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

EasyCall Phone Call Center - Instantly provide voice customer support through phone calls.

AVOXI Core - Hosted Business Phone System

CallHub - Predictive Call Center, Voice and Text Broadcasting app

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