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channels.app VS Kwayet

Compare channels.app VS Kwayet and see what are their differences

Anything.so
Anything blends AI and human support to detect, delegate, and complete your tasks before they even reach your to-do list. featured
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channels.app logo channels.app

Channels is a data-driven phone system designed to improve your customer service. It’s undeniable that growing trust and satisfaction among your customers is the foundation of success. Channels gives you a new look at this solution.

Kwayet logo Kwayet

Team chat & collaboration app, a simple way to Slack
  • channels.app Landing page
    Landing page //
    2023-02-10

To understand your customers even better, it’s great to put yourself in their shoes. Imagine that you have some important issue to solve and all you need is a professional response from a support agent.

Instead, you wait for 10 minutes until you finally reach an agent, then he can’t understand your problem and keeps asking annoying questions, the whole conversation is clueless and you decide to hang up and don’t use this company’s product ever again. Quite realistic, isn’t it?

This is where Channels comes to the rescue. We give your business many features to boost your customer service. The benefits include:

  • all customer details before a call, so you don’t have to do a long, pointless interview before the actual point of conversation;

  • integration with e-commerce platforms, such as Shopify, Magento, Pipedrive, etc., so you don’t need to change your current workflow at all;

  • the mobile app, so you can handle important business calls anytime and anywhere;

  • Chrome extension, so you can make and answer one-click calls from your computer;

  • two-way SMS communication, so you aren’t limited to phone calls in your customer service;

  • the IVR system, so you can let your customers call the right agent every time they want;

  • international phone numbers, so your customers may have a call from more than 60 countries worldwide with ease and the lowest rates on the market.

Make your customers feel like home. Start your free trial with Channels now.

  • Kwayet Landing page
    Landing page //
    2023-10-03

channels.app

Website
channels.app
Pricing URL
Official channels.app Pricing
$ Details
freemium
Platforms
Web iPhone Shopify Magento Android iOS Browser
Edit details

Kwayet

Website
kwayet.app
Pricing URL
-
$ Details
-
Platforms
-
Edit details

channels.app features and specs

  • Multichannel Support
    Channels.app integrates multiple communication channels such as email, social media, and chat into a single platform, providing a unified interface for customer interactions.
  • User-Friendly Interface
    The app features an intuitive and easy-to-use interface, making it accessible for users with varying levels of technical expertise.
  • Automation Capabilities
    Channels.app offers automation tools that can streamline workflows and improve efficiency, such as automated responses and task assignments.
  • Analytics and Reporting
    The app provides robust analytics and reporting features, allowing businesses to track performance metrics and make data-driven decisions.
  • Scalability
    Channels.app is designed to scale with businesses as they grow, accommodating increasing volumes of customer interactions without compromising performance.

Possible disadvantages of channels.app

  • Cost
    Channels.app may have subscription fees or additional costs for premium features, which could be a concern for small businesses or startups.
  • Integration Limitations
    While it supports multiple channels, there may be limitations in integrating with specific third-party tools or platforms that some businesses rely on.
  • Learning Curve
    Despite its user-friendly interface, there may still be a learning curve for teams unfamiliar with integrated communication platforms.
  • Customization Constraints
    Some users might find the customization options limited, which could restrict their ability to tailor the app to their specific needs or workflows.
  • Reliability
    As with any software, there may be occasional downtime or technical issues that could disrupt business operations and communication.

Kwayet features and specs

  • Anonymity
    Kwayet allows users to communicate anonymously, which encourages open and honest conversations without fear of judgment.
  • Ease of Use
    The app has a user-friendly interface that makes it easy for users to navigate and use its features efficiently.
  • Focus on Privacy
    Offers strong privacy measures to ensure user data and communication remain secure and confidential.
  • Diverse Topics
    Enables discussions on a wide range of topics, allowing users to engage in various interests and areas.

Possible disadvantages of Kwayet

  • Moderation Challenges
    Due to anonymous posting, there might be difficulties in moderating inappropriate content effectively.
  • Limited Accountability
    Anonymity may lead to a lack of accountability among users, resulting in potential misuse or abusive communication.
  • Feature Limitations
    Lacks some advanced features that other communication apps might offer, which could limit user engagement.
  • User Base Size
    If the app is relatively new, it might have a smaller user base, affecting the diversity and volume of interactions.

Analysis of channels.app

Overall verdict

  • Overall, Channels.app is considered a good solution for teams seeking to improve their communication and productivity in a unified platform. It offers a range of features that cater to different communication needs, making it a comprehensive tool for team collaboration.

Why this product is good

  • Channels.app is regarded as a useful tool due to its ability to streamline team communication by integrating various communication platforms into a single interface. It provides features like real-time messaging, file sharing, and integrations with other productivity tools, which can enhance collaboration and efficiency.

Recommended for

    Channels.app is recommended for teams and organizations that prioritize seamless communication across different channels and tools. It is particularly beneficial for remote teams, startups, and any group looking to enhance their collaborative workflows through centralized communication.

channels.app videos

+ Add

Calling with Power Dialer | CrazyCall

More videos:

  • Review - Getting Started with CrazyCall
  • Review - FOOL YOUR FRIENDS WITH CALLER ID SPOOFING USING CRAZYCALL |100% WORKING(ALL COUNTRIES) |

Kwayet videos

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Category Popularity

0-100% (relative to channels.app and Kwayet)

channels.app

Kwayet

Communication
63 63%
Communication
37% 37
VoIP
100 100%
VoIP
0% 0
Project Management
0 0%
Project Management
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare channels.app and Kwayet

channels.app Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
The modern customer expects excellent support on all channels, including live chat, email, and phone. But this can overwhelm your support team — especially if these channels are on different software systems that don't integrate with each other. With call center software, your team can unify their omnichannel service efforts into one tool, resulting in a better experience...
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
Channels (formerly known as CrazyCall) offers a call center platform that focuses on outbound web calls, but also allows inbound calling. It includes a unique feature that lets you make outbound calls with local phone numbers from more than 60 countries, so you’ll appear as a local company to customers—it can help instill trust in whomever you’re calling.
Source: www.forbes.com
What is the good alternative for BedPage.com?
Channels is a simple way to post about, find, and chat about anything quickly and anonymously. No sign up, no ads, no menus!
Source: www.quora.com
Best Call Center Software: The Complete List (2020 Update)
CrazyCall is the perfect software to help you simplify your inside sales and customer service practices. The software includes both a manager panel and a call panel to give you insights into how your campaigns and agents are performing.
Source: biz30.timedoctor.com
Choosing the Best Calling Software for Outbound Sales
CrazyCall is the phone system for inbound and outbound calls that includes auto dialer (Power dialer only), reporting, call scripts, online monitoring, etc. They provide a browser-based call center solution with lead generation and click-to-call widgets. The lead generation widget effectively connects web visitors with agents, whereas the click-to-call widget (Chrome...
Source: medium.com

Kwayet Reviews

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What are some alternatives?

When comparing channels.app and Kwayet, you can also consider the following products

CloudTalk - Work locally, grow globally

Zulip - Chat for distributed teams. Zulip combines the immediacy of real-time chat with an email threading model. With Zulip, you can catch up on important conversations while ignoring irrelevant ones.

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Slack - A messaging app for teams who see through the Earth!

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Zoho Connect - Zoho Connect is a team collaboration software that helps teams ideate, discuss, and work together, from any place, on any device.

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