Software Alternatives, Accelerators & Startups

channels.app VS CallHippo

Compare channels.app VS CallHippo and see what are their differences

channels.app logo channels.app

Channels is a data-driven phone system designed to improve your customer service. Itโ€™s undeniable that growing trust and satisfaction among your customers is the foundation of success. Channels gives you a new look at this solution.

CallHippo logo CallHippo

Easy to use Phone System with World-Class Support
  • channels.app Landing page
    Landing page //
    2023-02-10

To understand your customers even better, itโ€™s great to put yourself in their shoes. Imagine that you have some important issue to solve and all you need is a professional response from a support agent.

Instead, you wait for 10 minutes until you finally reach an agent, then he canโ€™t understand your problem and keeps asking annoying questions, the whole conversation is clueless and you decide to hang up and donโ€™t use this companyโ€™s product ever again. Quite realistic, isnโ€™t it?

This is where Channels comes to the rescue. We give your business many features to boost your customer service. The benefits include:

  • all customer details before a call, so you donโ€™t have to do a long, pointless interview before the actual point of conversation;

  • integration with e-commerce platforms, such as Shopify, Magento, Pipedrive, etc., so you donโ€™t need to change your current workflow at all;

  • the mobile app, so you can handle important business calls anytime and anywhere;

  • Chrome extension, so you can make and answer one-click calls from your computer;

  • two-way SMS communication, so you arenโ€™t limited to phone calls in your customer service;

  • the IVR system, so you can let your customers call the right agent every time they want;

  • international phone numbers, so your customers may have a call from more than 60 countries worldwide with ease and the lowest rates on the market.

Make your customers feel like home. Start your free trial with Channels now.

  • CallHippo Landing page
    Landing page //
    2023-02-14

CallHippo is a business phone system provider that enables small businesses and enterprises to connect with their customers and vice versa efficiently and effectively over the internet. It comes with a complete suite of communication features, including advanced call routing, IVR, voicemail, call analytics, and more that helps companies communicate with clients using local phone numbers.

CallHippo allows companies to buy instant support phone numbers; whether local, toll-free, or mobile, for 50+ countries across the globe. So, if you are a business with a fast-growing customer base, CallHippo is your perfect telecommunications partner. Besides, it is ideal for companies looking to set up their sales and support contact center to provide a better service to their clients, seize more business opportunities, and generate more sales. Above all, it ensures setting up your contact center in less than 3 minutes.

channels.app

$ Details
freemium
Platforms
Web iPhone Shopify Magento Android iOS Browser

CallHippo

$ Details
paid $14.0 / Monthly
Platforms
iOS Google Chrome Android Web Windows

channels.app features and specs

  • Multichannel Support
    Channels.app integrates multiple communication channels such as email, social media, and chat into a single platform, providing a unified interface for customer interactions.
  • User-Friendly Interface
    The app features an intuitive and easy-to-use interface, making it accessible for users with varying levels of technical expertise.
  • Automation Capabilities
    Channels.app offers automation tools that can streamline workflows and improve efficiency, such as automated responses and task assignments.
  • Analytics and Reporting
    The app provides robust analytics and reporting features, allowing businesses to track performance metrics and make data-driven decisions.
  • Scalability
    Channels.app is designed to scale with businesses as they grow, accommodating increasing volumes of customer interactions without compromising performance.

Possible disadvantages of channels.app

  • Cost
    Channels.app may have subscription fees or additional costs for premium features, which could be a concern for small businesses or startups.
  • Integration Limitations
    While it supports multiple channels, there may be limitations in integrating with specific third-party tools or platforms that some businesses rely on.
  • Learning Curve
    Despite its user-friendly interface, there may still be a learning curve for teams unfamiliar with integrated communication platforms.
  • Customization Constraints
    Some users might find the customization options limited, which could restrict their ability to tailor the app to their specific needs or workflows.
  • Reliability
    As with any software, there may be occasional downtime or technical issues that could disrupt business operations and communication.

CallHippo features and specs

  • Ease of Use
    CallHippo offers a user-friendly interface which makes it easy for users to navigate and utilize its features without needing extensive technical knowledge.
  • Affordable Pricing
    CallHippo provides competitive pricing and various plans that cater to businesses of all sizes, making it accessible for startups and small businesses as well.
  • Global Reach
    The platform allows users to make and receive international calls, which is beneficial for businesses that operate on a global scale.
  • Feature-Rich
    CallHippo includes a wide range of features such as call forwarding, interactive voice response (IVR), call recording, and analytics, which enhance the overall communication experience.
  • Integration Capabilities
    It offers seamless integrations with popular CRM and helpdesk software, enabling businesses to streamline their operations and improve productivity.
  • Customer Support
    The platform provides efficient customer support through various channels including chat, email, and phone, ensuring assistance is readily available when needed.

Possible disadvantages of CallHippo

  • Limited Free Trial
    CallHippoโ€™s free trial period is relatively short, which may not be sufficient for some businesses to fully evaluate the service.
  • Occasional Connectivity Issues
    Some users have reported issues with call connectivity or call drops, which can be disruptive to business operations.
  • Call Quality Variation
    The quality of calls can vary depending on the user's internet connection, and inferior call quality can negatively impact communication.
  • Learning Curve for Advanced Features
    While the basic interface is user-friendly, some of the more advanced features have a steeper learning curve, which might require additional time and training.
  • Geographical Restrictions on Numbers
    There are certain limitations on the availability of local phone numbers in some countries, which could restrict businesses looking for local presence in specific regions.
  • Extra Cost for Certain Features
    Certain advanced features may come with additional costs, which can add up for businesses that require extensive functionalities.

Analysis of channels.app

Overall verdict

  • Overall, Channels.app is considered a good solution for teams seeking to improve their communication and productivity in a unified platform. It offers a range of features that cater to different communication needs, making it a comprehensive tool for team collaboration.

Why this product is good

  • Channels.app is regarded as a useful tool due to its ability to streamline team communication by integrating various communication platforms into a single interface. It provides features like real-time messaging, file sharing, and integrations with other productivity tools, which can enhance collaboration and efficiency.

Recommended for

    Channels.app is recommended for teams and organizations that prioritize seamless communication across different channels and tools. It is particularly beneficial for remote teams, startups, and any group looking to enhance their collaborative workflows through centralized communication.

Analysis of CallHippo

Overall verdict

  • Overall, CallHippo is a reliable choice for businesses looking for a comprehensive and budget-friendly virtual phone system. While there are other options available, CallHippo's balance of features, usability, and cost-effectiveness makes it a solid choice for small to medium-sized businesses.

Why this product is good

  • CallHippo is generally considered a good virtual phone system for businesses due to its wide array of features such as call analytics, call forwarding, and virtual phone numbers for multiple countries. It is appreciated for its ease of use, quick setup process, and affordable pricing plans. Additionally, CallHippo integrates well with various CRM and business tools, enhancing productivity and streamlining communication processes for teams.

Recommended for

  • Small to medium-sized enterprises that need a flexible telephony solution.
  • Startups looking for cost-effective communication tools.
  • Teams requiring integration between phone systems and other business software.
  • Businesses with remote or international teams needing virtual phone numbers in multiple locations.

channels.app videos

Calling with Power Dialer | CrazyCall

More videos:

  • Review - Getting Started with CrazyCall
  • Review - FOOL YOUR FRIENDS WITH CALLER ID SPOOFING USING CRAZYCALL |100% WORKING(ALL COUNTRIES) |

CallHippo videos

Callhippo Reviews (2019) - Watch This Before You Buy Callhippo - (Callhippo Review 2019)

More videos:

  • Review - How CallHippo Pricing Works?
  • Tutorial - How to buy a virtual phone number?

Category Popularity

0-100% (relative to channels.app and CallHippo)
Communication
16 16%
84% 84
VoIP
12 12%
88% 88
Enterprise Communication
12 12%
88% 88
Cloud Business Telephony
100 100%
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare channels.app and CallHippo

channels.app Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
The modern customer expects excellent support on all channels, including live chat, email, and phone. But this can overwhelm your support team โ€” especially if these channels are on different software systems that don't integrate with each other. With call center software, your team can unify their omnichannel service efforts into one tool, resulting in a better experience...
10 Best Call Center Software (December 2022)
Channels (formerly known as CrazyCall) offers a call center platform that focuses on outbound web calls, but also allows inbound calling. It includes a unique feature that lets you make outbound calls with local phone numbers from more than 60 countries, so youโ€™ll appear as a local company to customersโ€”it can help instill trust in whomever youโ€™re calling.
Source: www.forbes.com
What is the good alternative for BedPage.com?
Channels is a simple way to post about, find, and chat about anything quickly and anonymously. No sign up, no ads, no menus!
Source: www.quora.com
Best Call Center Software: The Complete List (2020 Update)
CrazyCall is the perfect software to help you simplify your inside sales and customer service practices. The software includes both a manager panel and a call panel to give you insights into how your campaigns and agents are performing.
Choosing the Best Calling Software for Outbound Sales
CrazyCall is the phone system for inbound and outbound calls that includes auto dialer (Power dialer only), reporting, call scripts, online monitoring, etc. They provide a browser-based call center solution with lead generation and click-to-call widgets. The lead generation widget effectively connects web visitors with agents, whereas the click-to-call widget (Chrome...
Source: medium.com

CallHippo Reviews

10 Best Business VoIP Phone Services for Small Businesses (2020)
CallHippo is one of the most popular virtual phone systems in the world. It has standard VOIP features like a phone number, caller ID, call forwarding, etc. You donโ€™t need a desk phone to make calls using CallHippo as everything is managed from their online portal.
Source: www.isitwp.com
11 Affordable Virtual PBX / Cloud Phone Systems For Small Businesses
CallHippo is an on-demand Voice-over-Internet Protocol (VoIP) Service Providers. CallHippo allows startups and businesses to buy instant local support numbers from over 50+ countries around the world. With our easy to use interface and robust backend architecture any business can setup their call center within less than 3 minutes. CallHippo implements cloud computing into...

Social recommendations and mentions

Based on our record, CallHippo seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

channels.app mentions (0)

We have not tracked any mentions of channels.app yet. Tracking of channels.app recommendations started around Mar 2021.

CallHippo mentions (1)

What are some alternatives?

When comparing channels.app and CallHippo, you can also consider the following products

CloudTalk - Work locally, grow globally

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Dialpad - Switch is a cloud-based phone system built for Google Apps users.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

TollFreeForwarding - TollFreeForwarding offers hosted PBX, call forwarding and IVR solutions.

CallHub - Predictive Call Center, Voice and Text Broadcasting app