Software Alternatives, Accelerators & Startups

Capterra VS Hotjar

Compare Capterra VS Hotjar and see what are their differences

Capterra logo Capterra

Capterra helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of the top business software products available, you're sure to find what you need at Capterra.

Hotjar logo Hotjar

The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!
  • Capterra Landing page
    Landing page //
    2023-06-14
  • Hotjar Landing page
    Landing page //
    2023-07-23

Hotjar's product experience insights make it easy to understand what users are really doing on your site.

  • Visualize behavior on your site with Heatmaps

  • Eliminate guesswork with user Recordings

  • Understand the reasons behind behavior with Surveys and Incoming Feedback

Hotjar

Website
hotjar.com
$ Details
freemium €39.0 / Monthly (Starting at: 3,000 Recordings per month with unlimited Heatmaps)
Release Date
2014 June

Capterra features and specs

No features have been listed yet.

Hotjar features and specs

  • Heatmaps: Visually represent where users click, move, and scroll on your site. With this context, you'll learn how users really behave.
  • Recordings: Live playbacks of users on your site.
  • Surveys: Bring the voice-of-customer to your decision making.
  • Incoming Feedback: A real-time suggestion box on your site, that lets users express frustration or delight about individual parts of your site.

Capterra videos

How To Make $100+ Writing Simple Reviews (Capterra Reveiws)

More videos:

  • Tutorial - How to earn 150$ by just writing review on capterra with proof.(Hindi)
  • Review - 🙀 HOW I EARNED $50 WORTH OF AMAZON GIFT CARDS IN LESS THAN 1 HOUR! CAPTERRA REVIEW

Hotjar videos

What is Hotjar?

More videos:

  • Review - Invision prize Hotjar's straightforward, shareable insights
  • Tutorial - Why you should be using Hotjar Analytics
  • Tutorial - Google Analytics vs. Hotjar - Which one should you use?

Category Popularity

0-100% (relative to Capterra and Hotjar)
Software Marketplace
100 100%
0% 0
Web Analytics
0 0%
100% 100
Software Recommendations
100 100%
0% 0
Heatmaps
0 0%
100% 100

User comments

Share your experience with using Capterra and Hotjar. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Capterra and Hotjar

Capterra Reviews

Our Top 15 Software Review Websites
Capterra is part of the Gartner network, including Software Advice and GetApp. All three of these platforms have similar content but differ in terms of UI/UX. Your customer reviews may appear on GetApp or Software Advice, though Capterra is the largest of the three.
Is it worth your time posting your SaaS to the free directories/review sites like Capterra, etc.?
The most value is probably going to come from the sites with high volume traffic (Capterra, G2, etc) and after that they’re only valuable for links. Can help build a solid link profile in the beginning and get a jumpstart for SEO.
5 Popular GetApp Alternatives: Which B2B Directory Should You Choose?
Today user reviews are a very popular factor affecting the buying process in a wide array of industries, from retail products to hotel bookings, with review platforms like Amazon and Yelp being important influencers. Buying process for B2B software doesn’t differ from ordinary products in that regard. Business buyers refer to peer recommendations to check out user reviews...
Source: comparecamp.com

Hotjar Reviews

  1. Must have tool

    Hotjar has been our go-to for optimizing UI, reducing bounce rates, and refining CTAs. Its powerful insights have been instrumental in enhancing user experience. A staple tool for data-driven decisions!

  2. Feeling disappointed

    I don't like the service. It is very slow and very expensive. Not recommended it to others.

    🏁 Competitors: WatchThemLive
  3. Don't work the heatmap and I did not like others.

    Don't work the heatmap and I did not like others.

    🏁 Competitors: WatchThemLive

10 Best Hotjar Alternatives & Competitors in 2023
Hotjar provides its users with 4 packages, and its ‘Basic’ one is free. In the following picture, you can take a look at all Hotjar plans, including ‘Plus,’ ‘Business,’ and ‘Scale’ services. The pricing on Hotjar starts from $32 a month.
The Top 10 Website Session Recording Tools for 2022
Hotjar is a simple, virtual, and visually appealing solution to find, track, gather, and convey consumer needs. Using the HotJar programme, you can understand your users and identify their key issues. By examining your user behaviour, the application enables you to ask the appropriate inquiry at the appropriate time.
Hotjar vs FullStory
Hotjar combines analytics data with user feedback collection to give you a more holistic understanding of your website visitors and customers. Hotjar and FullStory both offer tools like heatmaps and recordings to visually understand user behavior, but Hotjar also gives you survey tools and feedback widgets so you can quite literally ask your users for the why behind their...
Source: www.hotjar.com
30 Best Customer Feedback Survey Tools: An Overview | Mopinion
Hotjar is a user testing and behaviour analytics software that combines multiple UX tools in one. This focus however means that it lacks a solid CX solution. Feedback analysis and reporting are not available (aside from exporting data to XLS or CSV. With this software however, users can create heatmaps, user recordings (e.g. tracking sessions) and customisable surveys and...
Source: mopinion.com
Free SEO Tools To Improve Your Rankings
HotJar (Basic Plan) - An analytics tool that offers heatmaps, and visitors session replays to analyze their behavior. Basic plan is limited to 2,000 pageviews a day.

Social recommendations and mentions

Based on our record, Hotjar should be more popular than Capterra. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Capterra mentions (5)

  • Online booking and appointment scheduling software for salons - Altegio?
    Does anyone use the Altegio system (alteg.io) and can write something more? I am looking for opinions about it, but there are no reviews about this system on the internet, e.g. On capterra.com. Source: 10 months ago
  • Review Undaku in Capterra
    Let us know what you love about Undaku and what you think we should work on next! We want our product to be the best it can be for you. Leave us your review of our ‘SaaS’iest No-code Platform on Capterra.com to help us continue to improve. We appreciate your honest feedback. To thank you for your time, the first 85 users who leave a validated review will earn a $20 gift card. Get started now! Source: over 1 year ago
  • Looking for nonprofit communities where they discuss IT discounts and donations.
    When I was consulting and had some non-profit clients, I often found a lot of info about what's available on Capterra. https://capterra.com . There's a category for Non-profit and Public Sector. Source: about 2 years ago
  • Switching to a Barcode Based POS
    Capterra.com is my goto to research commercial software In this instance. After a CRAPTON of searching before opening my store, I will heartily recommend the one I went with-- retail edge- you can do it as a one time purchase, but I do pay for support.. and it does (I do not use it) integrate with shopify for pricing/inventory/tracking of sales.... Source: over 2 years ago
  • Over the past year, I have exhaustively analyzed strategies to find potential B2B customers. These are the top 9 strategies.
    Websites like G2 and Capterra are a great knowledge source about your competitors. Not only you can use the reviews to learn more about issues that people usually feel, but you can also identify potential new customers from unhappy reviews. Source: about 3 years ago

Hotjar mentions (12)

  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Hotjar — Website Analytics and Reports . Free Plan allows 2000 pageviews/day. One hundred snapshots/day (max capacity: 300). Three snapshot heatmaps can be stored for 365 days. Unlimited Team Members. - Source: dev.to / 4 months ago
  • What do I do after ProductHunt?
    So you can use heatmapping software such as Crazy Egg and Hotjar to see how your end users use your website. Source: 8 months ago
  • Lots of Traffic but no sales
    If you have installed a heat map like hotjar.com then I will tell you that I used that for a month and found 5 or so dead ends where users were not getting to the cart or clicking on things that where not informative enough to lead to the next action. Source: about 1 year ago
  • Anyone willing to provide feedback on my newly created website?
    Install hotjar.com - it's free. It's a heatmap that tracks how people navigate around your site. Why this matters? You can see where people drop off on your site (specifically, what content they see/don't see). Then, you can make informed decisions on what content is landing and what needs to change. Source: over 1 year ago
  • How to get a targeted user feedback in a less intrusive way?
    Sign up for hotjar.com They record your user's screen as they use the website. It's really useful and gives you qualitative feedback. Source: almost 2 years ago
View more

What are some alternatives?

When comparing Capterra and Hotjar, you can also consider the following products

SaaSHub - Find and promote software that will help you grow your business or to be more productive.

Smartlook - Qualitative analytics for websites and mobile apps Start understanding the 'whys' of your users' behaviors with clear, visual insights. With session recordings and event tracking, you get the complete picture.

AlternativeTo - AlternativeTo lets you find apps and software for Windows, Mac, Linux, iPhone, iPad, Android, Android Tablets, Web Apps, Online, Windows Tablets and more by recommending alternatives to apps you already know.

Google Analytics - Improve your website to increase conversions, improve the user experience, and make more money using Google Analytics. Measure, understand and quantify engagement on your site with customized and in-depth reports.

G2 Crowd - G2 Crowd is a peer-to-peer, business solutions review platform

FullStory - Meet FullStory, the app that captures all your customer experience data in one powerful platform.