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CallRail VS Backlog

Compare CallRail VS Backlog and see what are their differences

CallRail

A-la-carte call tracking software for small business

Rating
0 reviews
Alternatives Is it good?
Backlog

Built for teams that move fast — Backlog is the all-in-one project management solution with exactly what you need, and nothing you don’t.

Rating
4.0 · 1 review
Pricing
Freemium Free trial $35 / Monthly (For growing teams, up to 30 users, 5 projects, 1 GB storage.)
Alternatives Is it good?
Insightful.io
The precision Work Intelligence for actionable bottom line impact and #1 workforce analytics software that shows how work actually happens: get real-time and historical data, understand productivity at every level, track AI adoption across your org. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Backlog might be a bit more popular than CallRail. We know about 3 links to it since March 2021 and only 3 links to CallRail.

social mentions
3 vs 3
Call Tracking And Analytics popularity
100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

CallRail
Backlog
Website callrail.com nulab.com
Pricing
Official pricing
Freemium Free trial $35 / Monthly (For growing teams, up to 30 users, 5 projects, 1 GB storage.) Official pricing
Company Startup from the United States · 100 - 249 employees · 2011 Startup from Japan · 100 - 249 employees · 2004
Listed in
Call Tracking And Analytics Call Tracking Analytics CRM +1
Project Management Task Management Bug Tracking Issue Tracking Bug And Issue Tracking Kanban Boards Gantt Charts Team Collaboration Work Management Code Collaboration Software Development Kanban +9

About CallRail and Backlog

In their own words, as submitted to SaaSHub.

CallRail
Backlog

No description of CallRail yet.

Built for teams of all sizes, it helps you manage sprints, client projects, and internal requests without the clutter of disconnected tools. Visualize work with Kanban boards or Gantt charts, break down complex projects with subtasks, and customize task fields to fit your team’s workflow....

Read more about Backlog

Features and specs

What each product offers, as listed by its team.

CallRail 5 features
Backlog 7 features
  • Comprehensive Call Tracking
    CallRail provides detailed call tracking features that help businesses understand the source and outcomes of their phone leads, enabling more effective marketing strategies.
  • Easy Integration
    It integrates seamlessly with a variety of platforms, including Google Ads, Google Analytics, and CRM systems, allowing for streamlined data management and analytics.
  • User-Friendly Interface
    CallRail offers a simple and intuitive interface that makes it easy for users to navigate and utilize the system effectively without extensive training.
  • Robust Analytics
    The platform provides powerful analytics and reporting tools that give insights into customer interactions, helping businesses to optimize their customer service and marketing efforts.
  • Multi-Channel Attribution
    CallRail allows for tracking and attributing phone conversions across multiple marketing channels, giving a holistic view of campaign performance.

Possible disadvantages

  • Pricing Structure
    Some users find CallRail's pricing plans to be on the higher side, particularly for small businesses or those with limited budgets.
  • Limited International Coverage
    CallRail’s services and features may not be as effective or available in all international markets, restricting global business applications.
  • Learning Curve for Advanced Features
    While basic functionality is user-friendly, some of CallRail's more advanced features can have a steep learning curve, requiring time and resources to fully leverage.
  • Customer Support Response Times
    A few users have reported slower response times for customer support queries, which can be a drawback for businesses needing immediate assistance.
  • Potential Overhead
    Implementing and managing another tool can introduce additional overhead, particularly for businesses that already use multiple marketing and analytics platforms.
  • Comprehensive Project Management
    Backlog provides a wide range of project management features including task tracking, Gantt charts, and burndown charts which help teams to plan, execute, and monitor their projects efficiently.
  • Integrated Bug Tracking
    The platform includes robust bug tracking tools that allow for detailed tracking, reporting, and resolution of software bugs which is crucial for development teams.
  • Collaboration Tools
    Backlog offers several collaboration features such as wikis, file sharing, and comment threads to facilitate team communication and knowledge sharing.
  • Customizable Workflow
    Users can customize workflows to reflect their team's processes, which makes the tool adaptable to different project management styles.
  • Multiple Integrations
    Backlog integrates with numerous other tools including Git, SVN, and Slack, allowing teams to streamline their workflow and use their preferred tools.
  • User-Friendly Interface
    The platform offers an intuitive and easy-to-navigate user interface, making it accessible even for less tech-savvy users.
  • Mobile Application
    Backlog offers a mobile application for both iOS and Android, allowing team members to stay updated and manage tasks on the go.

Analysis

An editorial look at what each product does well and who it suits.

CallRail
Backlog

No analysis of CallRail yet.

Overall verdict

  • Backlog is considered a good choice for teams and organizations, especially those that require a balanced mix of collaboration and project management features. It is particularly useful for teams that need an integrated approach to managing tasks and tracking project progress.

Why this product is good

  • Backlog (backlog.com) is a project management and collaboration tool that's praised for its user-friendly interface, robust features, and ability to seamlessly integrate with other tools. It offers functionalities like task management, bug tracking, version control, and file sharing, which make it versatile for teams looking to streamline their workflows. The platform is also visually intuitive, which helps in keeping all team members on the same page.

Recommended for

    Backlog is recommended for software development teams, marketing teams, and any organization looking for a tool that supports collaborative work while providing comprehensive project management features. It's particularly beneficial for small to medium-sized businesses or teams within larger organizations that need customizable workflows and have a need for integrated version control.

Videos

Walkthroughs and reviews on video.

CallRail 3 videos + Add
Backlog 4 videos + Add

CallRail Review - Is This Call Tracking Platform For You?...

More videos

  • - CallRail Phone Call Tracking
  • - CallRail Review: If you don't already have Callrail, you need to get it!!

The Ultimate Jira Alternative? Unlimited Users for $1000/year!

More videos

  • - How to customize your workflow in Backlog
  • - Getting started with Backlog
  • - Manage projects with Backlog

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
CallRail
Backlog
100% 100%
Call Tracking And Analytics
0% 0%
0% 0%
Project Management
100% 100%
100% 100%
CRM
0% 0%
0% 0%
Task Management
100% 100%

Questions & Answers

As answered by people managing CallRail and Backlog.

What makes your product unique?

Backlog's answer:

Backlog combines project management with issue tracking and version control in one simple, intuitive platform. Unlike tools that focus on just tasks or just code, Backlog bridges the gap between teams and developers, making collaboration seamless for everyone.

Why should a person choose your product over its competitors?

Backlog's answer:

Backlog is affordable, built for all skill levels, and designed to be powerful without being overwhelming. Teams can manage projects, track bugs, review code, and collaborate visually (with Gantt charts, Kanban boards, and wikis) all in one place. It’s easier to get started with than many enterprise tools, but it still scales to handle complex projects.

How would you describe the primary audience of your product?

Backlog's answer:

Our core audience includes software development teams, IT departments, and project managers who need both project visibility and technical depth. At the same time, marketing, design, and business teams also rely on Backlog to stay connected with developers in a shared workspace.

What's the story behind your product?

Backlog's answer:

Backlog was created by Nulab, a Japan-based software company, to make teamwork easier and more enjoyable. We needed a tool where developers and non-developers could work together without friction. Since its launch, Backlog has grown into a global product that helps thousands of teams deliver projects more efficiently.

Who are some of the biggest customers of your product?

Backlog's answer:

Backlog is trusted by teams at Buzzfeed, Rakuten, and SoftBank, along with thousands of startups, agencies, and enterprises worldwide. Whether it’s a small consultancy or a large global brand, Backlog helps teams of all sizes manage projects with clarity and collaboration.

Which are the primary technologies used for building your product?

Backlog's answer:

Backlog's backend is written using the programming language Scala. This robust foundation helps Backlog run smoothly, even when managing large projects or complex tasks.

User comments

Share your experience with using CallRail and Backlog. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

CallRail no reviews yet
Backlog 4.0 · 1 review

We have no reviews of CallRail yet. Be the first one to post

  • 6 Best Jira Alternatives | 25+ Personally Tested Apps (2026)
    thebusinessdive.com · Jan 2026

    My top alternative to Jira is Backlog by Nulab. It’s a standout platform for teams that want to unify project planning, issue tracking, and code management—all in one place. By combining Gantt charts, Kanban boards,...

  • Good system
    SaaSHub review
    · May 2020

    I'm on the free plan, all the basic options to run a project are there and the mail notification/comment system works very well. The user interface is good. My only complaint is that you cannot have more than one...

  • 12 Best JIRA Alternatives in 2019
    www.guru99.com · Jun 2019

    Backlog is an all-in-one project management tool built for developers. It's a popular alternative to Jira, with a much simpler and intuitive interface. Development teams use Backlog to work with other teams for...

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

CallRail 3 mentions
Backlog 3 mentions
  • Save over $20 on first month with Callrail (14 day free trial)
    I use callrail.com for my business to create tracking phone numbers attached to websites that my company uses to forward calls to clients and track leads. There are many use cases to use tracking phone numbers for in Ad agencies, SEO... Source: about 3 years ago
  • Website Conversions: What is the common method for setting up phone calls on a landing page or website?
    Yes, use third party call trackers like callrail.com Much more accurate IMO. Source: over 4 years ago
  • Client wants a unique phone number for third party tracking. How do I do that?
    Use a third-party service like callrail or calltrackingmetrics. There are many competitors to those two as well to pick from. Source: over 5 years ago

Alternatives to CallRail and Backlog

When comparing CallRail and Backlog, you can also consider the following products.

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