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Calabrio ONE VS Verint Workforce Optimization

Compare Calabrio ONE VS Verint Workforce Optimization and see what are their differences

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Calabrio ONE logo Calabrio ONE

Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

Verint Workforce Optimization logo Verint Workforce Optimization

Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.
  • Calabrio ONE Landing page
    Landing page //
    2023-06-27
  • Verint Workforce Optimization Landing page
    Landing page //
    2023-07-03

Category Popularity

0-100% (relative to Calabrio ONE and Verint Workforce Optimization)

Calabrio ONE

Verint Workforce Optimization

Communication
85 85%
Communication
15% 15
Customer Support
66 66%
Customer Support
34% 34
Employee Scheduling
0 0%
Employee Scheduling
100% 100
Work Management
100 100%
Work Management
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Calabrio ONE and Verint Workforce Optimization

Calabrio ONE Reviews

Best Call Center Software: The Complete List (2020 Update)
Calabrio ONE is a unified workforce optimization (WFO) software suite. They help with quality management, call recording, workforce management, and voice-of-the-customer (VOC) analytics.
Source: biz30.timedoctor.com

Verint Workforce Optimization Reviews

We have no reviews of Verint Workforce Optimization yet.
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What are some alternatives?

When comparing Calabrio ONE and Verint Workforce Optimization, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Tymeshift - Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

NICE inContact CXone - CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Surfboard - Simpler, smarter and fairer scheduling software for customer support teams at scale

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