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C2Perform VS CloudCall

Compare C2Perform VS CloudCall and see what are their differences

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C2Perform logo C2Perform

C2Perform is a comprehensive performance management suite for contact centers and customer support and sales operations. This is our awesome home page.

CloudCall logo CloudCall

Communication software for your CRM
  • C2Perform Landing page
    Landing page //
    2023-04-22
  • CloudCall Landing page
    Landing page //
    2023-10-20

CloudCall is the only communications software dedicated to businesses who use CRMs. By capturing all calls and communications, and saving them into the CRM contact records, CloudCall helps businesses make more insightful decisions, stay in control of teams working from anywhere, and get more done faster.

Let data drive your business Capture data from your communications, surface key insights, and automate key workflows. Saving time, increasing efficiency and profits.

Get more control Keep everything in your CRM and see how your teams are doing from anywhere.

Boost productivity and profits Make more placements, close more deals, get more done faster, with Click-to-call, Power Dialler and Automated workflows.

Be a team, wherever you are Working on the go… everyone’s doing it. And with CloudCall, you can do it without sacrificing the quality of your work. We designed our platform for busy teams on the go, so you’ll never miss a connection, and all activities will be synced to your CRM records, no matter where you are.

With the deepest and most advanced integration on the market, we bring people and technology closer together.

CloudCall. The closer the better.

C2Perform features and specs

  • Comprehensive Performance Tracking
    C2Perform offers extensive performance tracking features that allow organizations to monitor employee performance and efficiency comprehensively, facilitating data-driven decision-making.
  • User-Friendly Interface
    The platform is designed with a user-friendly interface that simplifies navigation and enhances user experience, making it easier for employees to engage with the tool.
  • Integration Capabilities
    C2Perform provides robust integration capabilities with other software and tools, streamlining workflows and improving information accessibility across different platforms.
  • Customizable Solutions
    The platform offers customizable solutions to meet the unique needs of different organizations, allowing for tailored functionalities that align with specific business goals.
  • Continuous Feedback Mechanism
    C2Perform supports continuous feedback mechanisms which can help foster a positive workplace culture by encouraging regular communication between managers and employees.

Possible disadvantages of C2Perform

  • Learning Curve
    For new users, there may be a learning curve associated with understanding and fully utilizing all features of the platform, especially in larger organizations.
  • Cost Considerations
    The platform may involve significant costs, particularly for small businesses or startups with limited budgets, which could be a barrier to adoption.
  • Dependence on Internet Connectivity
    As with any cloud-based tool, C2Perform's effectiveness is reliant on a stable internet connection, which might be a challenge in regions with poor infrastructure.
  • Potential Over-Reliance on Data
    Some organizations might become overly reliant on the data-driven insights provided, potentially overlooking qualitative aspects of employee performance and engagement.
  • Privacy Concerns
    There may be concerns related to data privacy, as sensitive employee information is stored online, requiring robust security measures to prevent unauthorized access.

CloudCall features and specs

  • CRM Integration
  • Softphone
  • Inbound Calls Unlimited
  • Dedicated Direct Line Number
  • IVR
  • Call Recording
  • Click to Call
  • Mobile App
  • Queue Callback
  • Local Presence
  • Outbound Display DDis Pack
  • In-Call Consent
  • Power Dialler
  • Voicemail Drop

Analysis of CloudCall

Overall verdict

  • For businesses seeking a unified communication solution integrated with their existing CRM systems, CloudCall is a solid choice. It excels in providing a comprehensive suite of tools that enhance communication efficiency and data management capabilities. However, potential users should consider their specific CRM compatibility and assess whether the features align with their business needs. The overall feedback from users is generally positive.

Why this product is good

  • CloudCall is known for integrating seamlessly with various CRM systems, offering a range of communication tools such as voice calls, SMS, and instant messaging. It aims to centralize customer communications, enhance productivity, and improve data accessibility, making it easier for businesses to manage their client interactions directly within their CRM. Users appreciate its user-friendly interface, robust feature set, and the ability to streamline communication processes.

Recommended for

    CloudCall is recommended for small to medium-sized businesses that rely heavily on CRM systems for customer relationship management and want to enhance their communication processes. It is particularly beneficial for sales teams, customer service departments, and recruitment agencies that need to maintain a high volume of client interactions and prefer having all communication tools integrated within their CRM platform.

C2Perform videos

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CloudCall videos

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Change is Exciting

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Category Popularity

0-100% (relative to C2Perform and CloudCall)

C2Perform

CloudCall

Cloud Contact Center
46 46%
Cloud Contact Center
54% 54
Communication
24 24%
Communication
76% 76
VoIP
0 0%
VoIP
100% 100
Call Center Software
100 100%
Call Center Software
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare C2Perform and CloudCall

C2Perform Reviews

Best Call Center Software: The Complete List (2020 Update)
EducationFolder is a multi-functional business tool that helps with training, coaching, quality assurance, rewards, and recognition, task management, employee management, and, of course, communications. If you are looking for a tool that is even more than a communication tool, EducationFolder is a good place to start.
Source: biz30.timedoctor.com

CloudCall Reviews

Best Call Center Software: The Complete List (2020 Update)
CloudCall provides the leading software and telecommunications solution which helps business enhance their communications. By integrating phone communications directly into your CRM, CloudCall optimizes businesss relationships with its candidates and clients, while maximizing the power of the CRM system. Call functionality and data is now easily accessible from one system...
Source: biz30.timedoctor.com

What are some alternatives?

When comparing C2Perform and CloudCall, you can also consider the following products

Sip2Dial - Call center software solutions are crucial for the growth of small businesses. We help you build your brand with our best call center software solutions.

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Centcom Live - An Omnichannel Solution for today’s call center.

MightyCall - Virtual phone system that lets you run your business from anywhere.

Nexys Mobile - Mobile Phone plans and Services for highly mobile small business workers and entrepreneurs who run their lives from their phone.

iFax - IFax is one of the most popular software apps in its category. The app allows you to send a fax directly from your PC, tablet or phone. The software is available for the Windows, Mac, iPhone and iPad platforms... read more.

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