Buttondown Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Buttondown mentions (24)

• A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev

  Buttondown — Newsletter service. Up to 100 subscribers free. - Source: dev.to / 4 months ago

• Ask HN: How many of you are self employed?

  Self-employed, running https://buttondown.email as a solo founder. (My day generally looks like — 30% engineering, 40% onboarding + support, 10% marketing, 20% operations.) It was a profitable nights-and-weekends project from 2017—2022; took it full-time in 2022. I think the thing that I would say about self-employment is that people understate the day-to-day flexibility and overstate the month-to-month... - Source: Hacker News / 4 months ago

• Ask HN: Advice for turning my side project into a real business

  I did this. I grew my project, Buttondown [https://buttondown.email] from high three figures to low five figures while doing it as a nights-and-weekends thing at Stripe and then quit to work on it full time. It was a great decision and I'm happy I did it! (I also did it, frankly, with significant runway in the bank if I needed it, and no dependents besides my wife so the tail risk of "this goes to zero and/or I... - Source: Hacker News / 5 months ago

• Exposed RSS

  You can do something similar with Buttondown: https://buttondown.email//rss (for example, https://buttondown.email/j2kun/rss). - Source: Hacker News / 5 months ago

• Ask HN: What perfect software did you discover of recent?

  This allowed me to add a subscription page on my statically hosted blog. And the minimalistic nature of the service made it perfect. [1]: https://play.google.com/store/apps/details?id=com.ajinkyamankar.surebetarbitragecalculator [2]: https://obsidian.md [3]: https://play.google.com/store/apps/details?id=com.faultexception.reader [4]: https://www.literatureandlatte.com/scrivener/overview [5]:... - Source: Hacker News / 6 months ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago