Software Alternatives & Reviews

Brightidea VS Zendesk

Compare Brightidea VS Zendesk and see what are their differences

Brightidea logo Brightidea

With over 2 million users worldwide and $15+ billion in recorded business impact, Brightidea is ranked as the #1 Idea Management Platform globally and is the market leader in innovation management.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • Brightidea Landing page
    Landing page //
    2021-09-25

With over 2 million users world wide and $15+ billion in recorded business impact, Brightidea is ranked as the #1 Idea Management Platform globally and is the market leader in innovation management.

Here at Brightidea, we believe that innovation is too important to be left to chance, and that every individual deserves an opportunity to have their voice heard.

Our focus is not only giving organizations the ability to readily crowdsource ideas and build on strategic plans, but also back every idea with complex data points to help you track, manage, and prioritize ideas to ensure the best ideas always win.

We are designed to fit any size, scale, or level of maturity when it comes to idea or innovation management. Brightidea helps you harness the power of ideas to help you foster a culture of innovation within the company.

Most recently, we've added the Whiteboard. Brightidea Whiteboard gives your team a place to brainstorm in your own infinite space via a browser. Create stickies for new ideas, upload images, draw with dynamic pen and marker tools, emote with rich reactions, leverage smart tools like timers to keep your meetings on track, and utilize all of your favorite idea and innovation management templates.

Wherever you're at in your innovation journey, our platform & people will help you get to the next level.

  • Zendesk Landing page
    Landing page //
    2022-03-08

Brightidea videos

Brightidea Whiteboard

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Brightidea and Zendesk)
Idea Management
100 100%
0% 0
Customer Support
0 0%
100% 100
Brainstorming And Ideation
Help Desk
0 0%
100% 100

User comments

Share your experience with using Brightidea and Zendesk. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Brightidea and Zendesk

Brightidea Reviews

18 Best Idea Management Software to Facilitate Innovation 2023
Brightidea’s products are tailored to specific parts of an organization—tap into your creativity with its whiteboard tool, create a digital idea box, restructure your tasks management process, or connect with external partners.
Source: clickup.com

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Brightidea mentions (0)

We have not tracked any mentions of Brightidea yet. Tracking of Brightidea recommendations started around Mar 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
View more

What are some alternatives?

When comparing Brightidea and Zendesk, you can also consider the following products

Xmind - Xmind is a brainstorming and mind mapping application.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Viima - Viima is the simple, yet incredibly powerful Agile Innovation Platform that helps you go from ideas to innovations – at the speed and scale of a true innovator.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

MindMeister - Create, share and collaboratively work on mind maps with MindMeister, the leading online mind mapping software. Includes apps for iPhone, iPad and Android.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!