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BrightBot VS Tiledesk

Compare BrightBot VS Tiledesk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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BrightBot logo BrightBot

BrightBot enables you to add an AI-powered chatbot to your website

Tiledesk logo Tiledesk

Maximize Support Capacity, Save on Costs, and Elevate Customer Conversations Across Platforms with User-Friendly Chatbots – No Technical Skills Required! Open Souce Alternative to Intercom, Tidio, Landbot and Voiceflow.
  • BrightBot Landing page
    Landing page //
    2023-06-14
  • Tiledesk Landing page
    Landing page //
    2023-11-25

Tiledesk is a chatbot builder platform that allows you to automate conversations and daily tasks, minimizing the cost of customer support with your current employees. It revolutionizes the process of creating chatbots with native integrations like OpenAI, HubSpot, Make, and much more. Tiledesk seamlessly connects stakeholders, empowering collaboration, streamlining workflows, and ensuring efficient customer query resolution across different channels.

The key features of Tiledesk are:

  1. Live Chat Widget: Tiledesk provides a dynamic live chat widget that delivers a seamless multichannel experience. Whether customers are accessing your services through a website or mobile platform, the live chat widget allows instant support and fosters real-time interactions, enabling businesses to meet customer needs promptly.

  2. No-Code Chatbot Design: With Tiledesk's intuitive no-code chatbot design builder, businesses can automate customer support processes or enhance lead qualification. The user-friendly interface empowers users without programming knowledge to create powerful chatbot workflows, streamlining operations and delivering exceptional customer experiences.

  3. CRM and Marketing Automation Integration: Tiledesk seamlessly integrates with major CRM and marketing automation tools. This integration unlocks advanced capabilities, allowing businesses to leverage existing systems while benefiting from Tiledesk's comprehensive communication solution. It facilitates efficient customer data management, personalized interactions, and targeted marketing campaigns.

BrightBot

Website
brightbot.app
Pricing URL
Official BrightBot Pricing
$ Details
-
Platforms
-
Edit details

Tiledesk

Website
tiledesk.com
Pricing URL
Official Tiledesk Pricing
$ Details
freemium €25.0 / Monthly ("Growth", "4 seats", "unlimited workspaces")
Platforms
Web Cloud Android iOS
Edit details

BrightBot videos

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Tiledesk videos

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Tiledesk Intro

More videos:

  • Tutorial - How to get onboard with Tiledesk
  • Review - Tiledesk vs. Tawk.to
  • Review - Discover Chatbot Design Studio: the no-code platform for customer engagement

Category Popularity

0-100% (relative to BrightBot and Tiledesk)

BrightBot

Tiledesk

Customer Support
22 22%
Customer Support
78% 78
Chatbot
100 100%
Chatbot
0% 0
Help Desk
0 0%
Help Desk
100% 100
Live Chat
23 23%
Live Chat
77% 77

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare BrightBot and Tiledesk

BrightBot Reviews

10 Best AI Tools for Customer Service to Elevate Your Support
BrightBot’s primary purpose is to provide informative and accurate answers to questions people may have when they visit your website. How does it do that? Well, not by reading minds or guessing—you train it by “feeding” it with your company info.
Source: clickup.com

Tiledesk Reviews

  1. Too easy to use!

    For someone who isn't a developer or a techie at all, for that matter, this software is so easy to use couldn't believe until I've actually tried it! Not only an intuitive dashboard, but also seamless guides for WhatsApp Business and Telegram integration, which are a must these days for any online business. Tiledesk made my life so much easier and worry-free thanks to its built-in chatbots that are firstly, 0 code, and secondly, smart enough to handle the most repetitive customers' queries on their own. Cannot begin to tell you how much time and resources I've managed to save! The icing on the cake: the option of having separate departments for each team, such as Sales and Support, which would receive only relevant customer-related issues through smart routing. Satisfied customers mean satisfied business owners. It's that simple.

    🏁 Competitors: tawk.to
    👍 Pros:    Completely free and open source|Whatsapp business integration
    👎 Cons:    Minimalist mobile app
  2. open source chatbot platform

    We found Tiledesk very easy to use and integration friendly. We use Tiledesk's free template and modify it according to our business in less than 2 hours, and it's an excellent assistant for our customer service team. In the future probably, we change and modify the code as it is open source.

    🏁 Competitors: Tidio, tawk.to
    👍 Pros:    Open-source|Unlimited chatbots|Free chatbot template
    👎 Cons:    Phone app
  3. Best chat boat platform

    Hey All! This is something cool that I have ever used. It's easy to configure and user-friendly too.

10 Best AI Tools for Customer Service to Elevate Your Support
By employing a Tiledesk chatbot, you can reduce the number of customer service agents working on live chat support. Instead, you can reassign them to more knowledge-intensive tasks and create additional value for your business. Some customers may insist on chatting with a human agent, and that’s perfectly fine—Tiledesk lets you jump into a conversation at any time.
Source: clickup.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Tiledesk is a robust free live chat that allows you to link chatbots with live agents easily, thanks to its open-source chatbot builder. It also provides important integrations with online store builders like Shopify and Prestashop and some big companies that provide automated integrations like Zapier and Dialogflow. These features address a wide range of business needs in...
Source: tiledesk.com

Social recommendations and mentions

Based on our record, Tiledesk seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

BrightBot mentions (0)

We have not tracked any mentions of BrightBot yet. Tracking of BrightBot recommendations started around Jun 2023.

Tiledesk mentions (2)

What are some alternatives?

When comparing BrightBot and Tiledesk, you can also consider the following products

ClickUp - ClickUp's #1 rated productivity software is making more productive projects with a beautifully designed and intuitive platform.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zigpoll - Collect genuine feedback from your customers, capture emails, and increase conversions with our interactive polling tool.

ChatWoot - Open-source omnichannel customer engagement platform

Abbot - Abbot makes it easy to add custom scripts to your Slack, Discord, or Microsoft Teams chat

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

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