Software Alternatives, Accelerators & Startups

Breakroom.net VS LiveAgent

Compare Breakroom.net VS LiveAgent and see what are their differences

Breakroom.net logo Breakroom.net

Your Gateway to the Metaverse

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Breakroom.net Landing page
    Landing page //
    2023-04-07

Breakroom is the next evolution in digital collaboration and engagement – a fully customizable 3D environment built for all your virtual requirements, creating an immersive digital experience that empowers connection, collaboration, and communication. Breakroom's leading-edge Metaverse platform is packed full of powerful features and functionality that make it easy for you to create and customize your own branded virtual world instantly. Breakroom gives you the flexibility to do it all. You can even set up an e-commerce store in a matter of minutes, linked to the marketplace with access to thousands of 3D assets.

Breakroom's fully customizable 3D environment and Unity SDK provide unlimited options to customize your world, making it easy to create and upload custom regions, content, or any other 3D assets your team designs. Solutions include:

DIGITAL HQ, which reimagines remote working with a fully customizable virtual workspace. Features include meeting rooms, workspace, auditoriums, and social spaces where employees can work and socialize together.

3D events platform for conferences, exhibitions, and networking, bridging the gap between physical and online events for an immersive digital experience.

3D VIRTUAL CLASSROOM brings remote learning to life, creating an interactive and immersive learning experience that keeps learners motivated and engaged.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Breakroom.net

$ Details
paid Free Trial $14.99 / Monthly (per seat)
Platforms
Browser iOS Mac OSX Firefox Linux Safari Windows Google Chrome REST API Web Cross Platform Cloud Chrome OS Edge AWS Facebook Salesforce Twitter
Release Date
2020 October

Breakroom.net features and specs

  • Collaboration Tools: Built in collaboration and social networking tools
  • Collaborative Workspace: Customizable virtual workspace and social hub
  • Virtual Event Platform: Immersive 3D conference and exhibition events platform
  • Virtual classroom: Immersive 3D classroom with built-in collaboration and assessment tools.
  • Virtual booth webhosting: Yes
  • Virtual Desktop Streaming: Yes
  • 3D Renderer: Yes
  • 3D Design: Yes
  • 3d environment: Yes
  • 3D Modeling: Yes
  • Unity SDK: Create your own 3D content and assets and upload them into Breakroom
  • Live streaming: Yes, multi-person concurrent webcam and live video streaming
  • Video and Interactive Content: yes
  • Video Conferencing: Full video conferencing capabilities
  • Social Media Integrations: yes
  • Workspaces: Yes
  • Messaging: Yes
  • Webcam Recording: Yes
  • Spatial Audio: Yes

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Breakroom.net videos

Breakroom Virtual World Platform

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Breakroom.net and LiveAgent)
Virtual Reality
100 100%
0% 0
Customer Support
0 0%
100% 100
Productivity
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Breakroom.net and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Breakroom.net and LiveAgent

Breakroom.net Reviews

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LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

What are some alternatives?

When comparing Breakroom.net and LiveAgent, you can also consider the following products

VirBELA - Remote communication and collaboration platform for online teams, classes, events and more.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SummarizeBot API - Integrate our premium text and image analysis APIs into applications that may require artificial intelligence features. Start for free, no payment or credit card information required!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Wordmetrics - Wordmetrics is an AI-powered writing platform for SEO content marketers.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.