BrandFort (Brandfort.co) trained their Artificial Intelligence for understanding comments like a human does. BrandFort does not simply focus on certain keywords. No, BrandFort focuses on the meaning of a sentence and assess the sentiment of it. Based on this approach, BrandFort is able to detect sentences with a negative sentiment and complains in a efficient and effective manner.
The same technology is used by BrandFort for detecting spam, profanity and hate. But, the big selling point of the software is to detect complains and negative sentiment in a very precise way. This is important if you are selling a product (or yourself) on your Social Media presence.
Think about a comment like this one: "Oh my god, your product is so overpriced!"
Normal content moderation, which is focused on detecting spam and profanity, will not hide such a comment. However, let's be honest, as a proud business owner, you do not want such a comment on your Facebook or Instagram page.
BrandFort will detect such comments and hide it from your page. The smart thing, BrandFort will hide such a negative comment, but the commentator will not notice it.
The commentator will see their comment on your Instagram page. But no one else will. Take your time responding to it and win the hater over. You can react to the negative comment in peace, but at the same time, you know it's not negatively impacting your brand reputation.
BrandFort protects your brand 24/7, 365 days a year!
Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
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What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, Zoho Desk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk β Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
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