BrandBucket Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

BrandBucket mentions (3)

• What do you think about PowerLeads.com

  Brandbucket.com has been around for many years. There are many websites offering brand domains for sale, sometimes with logos included in the price or as addons for an additional fee. Source: over 1 year ago

• Wordpress.org and Wordpress.com - eCommerce annually

  So, I am at a cross roads I want to build a domain selling website been looking at the difference between the above. I have the ability to spend money but also the ability to spend a lot of time. I want to build a website like brandbucket.com worry I might get over my head if I go the wordpress.org route. So, my question is does the wordpress.com ecommerce plan offer all the benefits wordpress.org offers... Source: over 1 year ago

• Confused if I should pivot or continue with the idea I am currently working on. Please help!

  Your domain may work for a service like brandbucket.com where you yourself are the owner and reseller of desirable domains. Source: over 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago