BlueCamroo is a unique, fully-integrated Business Management Platform built for small-and-medium sized businesses. Rather than focusing on one specific feature, BlueCamroo has been architected from the ground up with the needs of the whole business in mind, somewhat like an ERP for SMBs.
Features: Customer Relationship Management (CRM) Task Management Project Management Collaboration Customer Support Billing and Invoicing Expense Management Time Tracking Business Process Automation Social Network Integration Email Marketing Reports and Dashboards Web Development Platform And more…
BlueCamroo is a distinctive solution that is capable enough to power your entire business yet, flexible enough to allow you to choose and pay for only the features that your employees actually need to fulfill their job requirements. This is possible with our unique User-Role based subscription model.
This flexibility is not achieved just by choosing independent, commonly quite disconnected modules or a ‘bundle’ of single-purpose solutions which, if combined, ‘scream’ with lack of transparency to business' senior management team.
BlueCamroo was built from the ground up as an integrated solution, so there are none of the compromises you’ll see in applications that have been bolted together as special-price ‘bundles’ after initially being designed separately.
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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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