BILT App's answer

Technicians, DIYers, Field service professionals, Manufacturing professionals

BILT App's answer

Lightweight and easy to implement, the BILT app empowers professionals and DIYers to get the job done correctly, quickly, and safely with official 3D interactive instructions for product setup, assembly, installation, maintenance, and repair.

Beginning with a product overview, BILT shows the tools required, parts included, and directs the procedure step by step with 3D animated images, audio prompts, and text guidance. On a mobile touchscreen device, users can zoom into the animated steps, rotate the 3D images for a better view, and tap on parts and tools for details. Each instruction step is play/pause, so users can go at their own pace. BILT is free to users, and no sign-in is required.

BILT is available around the clock and around the globe, whether at home or on the job. Updates to instructions can be made in real time, so they’re never obsolete. If needed, clients can protect instructions with secure access keys. Once instructions are downloaded, no internet connection is necessary.

BILT has proven to increase star ratings and product registrations while reducing returns, calls to customer support, assembly time, and errors. BILT empowers brands with feedback and analytics to fuel continuous improvement in products and processes. BILT’s green and inclusive solution is an easy step towards greater environmental and social responsibility.

BILT App's answer

BILT is a modern training and enablement solution that presents complex assembly and installation instructions in an interactive 3D mobile app for users to access anytime, anywhere. We do the heavy lifting for you, expertly converting your instructions into a 3D interactive experience that gives users efficient, detailed, and visual guidance through every step of an installation, assembly, programming, maintenance, or repair process.

BILT App's answer

The concept of a 3D assembly experience originated one evening in June 2012 when a software sales executive attempted to assemble a sandbox for his toddlers. The materials were high quality, but it took “way too long” because the paper instructions were “beyond dismal.” His dilemma underscored a job to be done: create something better.

He’d seen 3D instructions in use in the aerospace industry and wondered if they could be created for consumer products. He bought a $40 IKEA table and found the CAD online and asked his engineer colleagues to create the first set of 3D interactive instructions. The concept was developed inside SAP’s Innovation and User Experience Design incubator. BILT spun out of SAP in the fall of 2016.

Our Mission BILT creates an experience so enabling and empowering, it transforms users into promoters of the brands we serve.

We convert manufacturers’ CAD into interactive, cloud-based 3D instructions. Beyond 3D assembly, installation, set up, programming, maintenance, and repair, BILT provides warranty storage and receipt capture. BILT is a virtual filing cabinet of information for everything you own.

BILT’s 3D experts have mastered the art of instructions and are dedicated to enabling consumers and technicians alike to become wildly successful at even the most complicated tasks.

BILT App's answer

• Siemens
• ASSA ABLOY
• Clearfield
• US Air Force
• US Navy
• Weber
• Whalen
• Walmart
• The Container Store
• Backyard Discovery
• Breville
• Delta
• Chamberlain
• Solo Stove
• Genie