Software Alternatives, Accelerators & Startups
Register | Login

Bill.com VS Five9

Compare Bill.com VS Five9 and see what are their differences

SIPNEX
Carrier-grade call tracking with dynamic number insertion, per-campaign tracking numbers, real-time CDRs, and A-level STIR/SHAKEN attestation. Know which campaigns drive calls. featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. ยป Base Details
  2. ยป Videos
  3. ยป Reviews
  4. ยป Alternatives

Bill.com logo Bill.com

Your financial operations platform. The intelligent way to create and pay bills, send invoices, manage expenses, control budgets, and access the credit your business needs to growโ€”all on one platform.

Five9 logo Five9

Five9 provides cloud-based call center software for sales, marketing and support.
  • Bill.com Landing page
    Landing page //
    2025-05-08
  • Five9 Landing page
    Landing page //
    2023-05-12

Bill.com features and specs

  • Automation
    Bill.com automates many of the repetitive tasks involved in accounts payable and receivable, such as invoice creation, approval workflows, and payment processing. This reduces manual entry and minimizes errors.
  • Integrations
    Bill.com integrates with various accounting software platforms like QuickBooks, Xero, and NetSuite, streamlining financial data synchronization and reporting.
  • Cloud-Based
    As a cloud-based solution, Bill.com allows users to access their accounts and perform tasks from anywhere with internet access, improving flexibility and remote work capabilities.
  • Security
    Bill.com provides robust security features, including encrypted data transmission and storage, role-based access controls, and compliance with industry standards such as SOC 1 and SOC 2.
  • Document Management
    Bill.com offers extensive document management features, allowing users to store and organize invoices, receipts, and other financial documents in a centralized location.

Possible disadvantages of Bill.com

  • Cost
    Bill.com can be relatively expensive, especially for smaller businesses or those with tight budgets. Pricing is based on a monthly subscription model, with additional fees for certain transactions.
  • Learning Curve
    New users may find Bill.com challenging to navigate initially due to its comprehensive set of features and settings. Proper training or time to familiarize oneself with the platform may be necessary.
  • Customer Support
    Some users have reported issues with customer support, including difficulty reaching representatives and delays in resolving issues. This may impact the user experience, especially during critical financial operations.
  • Transaction Fees
    Bill.com charges fees for certain types of transactions, such as ACH payments and international payments. These fees can add up, particularly for businesses with a high volume of transactions.
  • Complexity for Small Businesses
    While Bill.com is feature-rich, some small businesses may find it overly complex for their needs. The extensive features and customization options might be more suited to larger organizations.

Five9 features and specs

  • Scalability
    Five9 provides a highly scalable cloud-based contact center solution that can grow with your business, accommodating small teams to large enterprises.
  • AI and Automation
    The platform leverages advanced AI and automation tools, such as predictive dialing and intelligent virtual agents, to streamline operations and improve efficiency.
  • Omni-Channel Capabilities
    Five9 enables seamless customer interactions across multiple channels including voice, email, chat, social media, and SMS, enhancing customer experience.
  • Integrations
    It offers robust integration capabilities with various CRM and business tools like Salesforce, Zendesk, and Microsoft Dynamics, facilitating a unified workflow.
  • User-Friendly Interface
    The platform features an intuitive and user-friendly interface, making it easy for agents and administrators to navigate and use effectively.

Possible disadvantages of Five9

  • Cost
    Five9 can be relatively expensive compared to some other contact center solutions, making it less viable for very small businesses or startups.
  • Complex Setup
    Initial setup and configuration can be complex and may require significant time and technical expertise, which could be a barrier for smaller organizations.
  • Learning Curve
    Despite its user-friendly interface, the comprehensive features and customization options can present a learning curve for new users and require additional training.
  • Dependency on Internet
    Being a cloud-based solution, Five9 is highly dependent on a stable internet connection. Any disruptions in internet service can significantly impact its performance.
  • Support Response Time
    Some users have reported slower response times from Five9 support, which can be problematic for resolving urgent issues quickly.

Analysis of Bill.com

Overall verdict

  • Overall, Bill.com is a reputable and beneficial tool for many organizations, particularly small to midsize businesses looking to improve their financial workflow. However, it may not be the best fit for extremely large enterprises with highly complex accounting needs.

Why this product is good

  • Bill.com is considered a good service due to its user-friendly platform for managing accounts payable and receivable. It helps streamline financial operations for businesses by automating billing, invoicing, and payment processes. The service integrates well with major accounting software like QuickBooks, Xero, and NetSuite, allowing for seamless data synchronization. This reduces manual data entry and helps minimize errors. Known for saving time and improving financial accuracy, users often appreciate its robust reporting features and secure online payment options.

Recommended for

  • Small to midsize businesses looking to streamline their invoicing and payment processes.
  • Companies seeking integration with existing accounting software like QuickBooks, Xero, or NetSuite.
  • Businesses aiming to reduce manual entry and improve financial accuracy.
  • Organizations desiring a secure platform for handling online payments and vendor management.

Analysis of Five9

Overall verdict

  • Overall, Five9 is considered a strong solution for businesses looking for efficient and scalable contact center software, benefiting from its wide range of features and ability to tailor solutions to specific business needs.

Why this product is good

  • Five9 is a cloud-based contact center solution that offers various customer service features like automated workflows, real-time analytics, and robust integration options with CRM platforms, making it a versatile choice for businesses seeking to enhance their customer support operations.

Recommended for

    Five9 is recommended for medium to large enterprises that require a reliable and flexible contact center platform with sophisticated call routing, extensive CRM integrations, and strong support features to manage high volumes of customer interactions effectively.

Bill.com videos

+ Add

Bill.com Review by LedgerGurus

More videos:

  • Review - How the Bill.com Intelligent Business Payments Platform Works
  • Review - Bill.com Review 2025: In-Depth Look at Features & Pricing
  • Review - Bill.com Honest Review - Watch Before Using
  • Review - What is Bill.com - bill.com Review - Bill.com Plans Explained
  • Review - Is Bill.com Worth It in 2025? Full Review

Five9 videos

+ Add

Five9 CEO: Call Centers in the Cloud | Mad Money | CNBC

More videos:

Category Popularity

0-100% (relative to Bill.com and Five9)

Bill.com

Five9

Online Payments
100 100%
Online Payments
0% 0
Communication
0 0%
Communication
100% 100
Billing & Invoicing
100 100%
Billing & Invoicing
0% 0
Call Center Software
0 0%
Call Center Software
100% 100

User comments

Share your experience with using Bill.com and Five9. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Bill.com and Five9

Bill.com Reviews

What Are the Best Bill.com Alternatives?
Are you looking for an alternative to Bill.com for your invoicing needs? Weโ€™ve got you covered! We asked nine business leaders and experts to share their top alternatives to Bill.com for invoicing. From affordable options like Easy Invoice Manager to affordable solutions like SlickPie, discover the best invoicing tools to streamline your business processes in 2023.
Source: blog.featured.com
The Top Alternatives to Bill.com
Bill.com is suitable for slower-growth small businesses with low payment volumes and limited remittances capabilities. The average revenue per customer of Bill.com is $1,500. Therefore, many AP automation capabilities are not available via Bill.com, so you need to manage them manually or outside of Bill.com.
Source: tipalti.com
4 Best Bill.com Competitors And Alternatives (2022)
Plastiq is a simplified and more affordable option compared to Bill.com. They offer a solution for accounts payable and receivable without a sign-up fee, subscription fee, or fees for most transactions. They do, however, charge a 2.85% fee for both credit and debit transactions. This is a key distinction to keep in mind when comparing Plastiq to not only Bill.com, but to...
Source: smbillion.com
Best Accounts Payable Software for 2022
Why we like it: Bill.com offers multiple pricing options, including plans starting at $39 a month, which may make it more accessible for many small-business owners. Youโ€™ll get a centralized inbox for receiving invoices. The software can read invoices, capture the data on them and even flag if something looks off. However, youโ€™ll need to upgrade from the lowest-priced plan to...
Source: www.nerdwallet.com

Five9 Reviews

Teliqon vs Five9: Contact Center Tools with Flexible Cloud Communication
Five9 supports omnichannel customer engagement across voice, SMS, chat, email, social messaging and AI-powered customer interaction channels. Advanced omnichannel orchestration is a core part of the Five9 customer experience platform.
Source: teliqon.io
The 19 Best Call Center Software (& Features You Need) in 2022
Five9 combines everything your business needs to launch a complete customer service and sales call center. Focused on enterprise businesses, Five9 includes workforce management tools, predictive dialing, and CTI screen pops to help agents provide better service and not miss a chance to upsell.
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended, and omnichannel contact centers worldwide.
Source: aircall.io
Call Centre Software in 2022 โ€“ Top Solutions for Customer Service & Agent Performance
Recognised by Gartner as a Leader for Contact Centres, Five9 Virtual contact centre software includes solutions for in-house, work from home and outsourced agents to manage communications across phone, web, email, chatbox, SMS and social.
Source: www.dayonetech.com
10 Best Call Center Software (December 2022)
Five9โ€™s call center platform offers four different plans with an increasingly robust feature set, but all of them offer both inbound and outbound calls, call recording and 24/7 support. Plus, the intuitive dashboard is kind of like a slim CRM for your support team to access calls, emails and notes for each client. The higher tiers offer omnichannel support for email and...
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Bill.com seems to be a lot more popular than Five9. While we know about 259 links to Bill.com, we've tracked only 1 mention of Five9. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Bill.com mentions (259)

  • Freelancers: Do you allow your clients to pay via card? Processing fees hurt
    I mean.... This is how it is everywhere... You could use bill.com but it still has a monthly fee, however if youre sending multiple invoices like so, the monthly fee is paid for in just 2 clients of yours... Honestly a $66 processing fee for $2K isn't bad... Venmo/Paypal gifted is fee-less but not recommended... Source: over 2 years ago
  • Bank rejected ยฃ850 payment from bill.com - both companies saying they can't do anything
    Bill.com have just gotten back to me saying they haven't received the money back (which nationwide said would have only taken 5 days from the 23rd November) and that SWIFT have told them that they did infact have my full name on the transaction and not my initials or anything else (unlike what nationwide told me). Source: over 2 years ago
  • Best campaign platforms for launching an influencer marketing agency?
    What platforms do you use to collect payment from our clients? I was thinking of using bill.com or stripe for now until I find a new method and then pay out the influencers. Source: almost 3 years ago
  • What do you use for online credit card processing?
    We use bill.com for both our AP and AR. All online, customer can pay with a link, generates all our monthly invoices automatically, easy to generate and send hardware and project invoices on demand, can be used to pay your vendors as well, syncs with Quickbooks, customers can be set up for auto-pay via credit card (charge to us is 2.9%), you can charge a convenience fee if you want. Customers can also pay via ACH... Source: about 3 years ago
  • 6 Figures International Wire Transfer To BPI Concern
    My employer uses bill.com to process salaries so its thru SWIFT Wire Transfer. Source: about 3 years ago
View more

Five9 mentions (1)

  • Specific DNS Issues
    Hi, suddenly while at work today, I lost connection to the website (Five9 - Cloud Call Center Software). I could not reconnect and have yet been able to. I noticed that this was the only site I could not access (not directly Five9.com, but we use a specific login -- (https://us9.five9.com/login/)The only error messages I am getting are ERR_CONNECTION_TIMED_OUT and DNS_PROBE_FINISHED_NXDOMAIN. Source: about 4 years ago

What are some alternatives?

When comparing Bill.com and Five9, you can also consider the following products

Zoho Invoice - 100% free online invoicing software for small businesses.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Wise - Currency exchange Banks and other providers could charge you up to 5% in hidden costs when sending ...

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

The Invoice Machine - The Invoice Machine is an online invoicing service with a simple and elegant user interface.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Loading...