Software Alternatives, Accelerators & Startups

BeyondWords VS LiveAgent

Compare BeyondWords VS LiveAgent and see what are their differences

BeyondWords logo BeyondWords

BeyondWords is an AI voice and audio CMS platform that brings frictionless audio publishing to writers, newsrooms, and businesses. Free Pilot plan available!

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • BeyondWords Landing page
    Landing page //
    2022-02-10

BeyondWords is an AI voice and audio CMS that brings frictionless audio to writers, newsrooms, and businesses.

Our voice library offers over 720 advanced AI voices across 64 languages. You can even commission a fully custom ethical voice clone to represent your brand.

Production

Auto-convert content using our API, RSS Feed Importer, WordPress plugin, or Ghost plugin, or use our text-to-speech editor to create audio manually.

Distribution

Distribute audio anywhere with our automatic player embeds, API, or SDKs. Create a podcast feed to publish on platforms like Spotify, Google Podcasts, and Apple Podcasts.

Analytics

Measure audio engagement to granular detail with our analytics, which can be connected to your Google Analytics account, and use insights to optimize your audio strategy.

Monetization

Upload audio ads from sponsors, use VAST to connect to programmatic ad platforms like Google Ad Manager or restrict audio access to subscribers only.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

BeyondWords

$ Details
freemium $99.0 / Monthly (1M characters per month, 2 projects, Up to 5 members)
Platforms
Wordpress Ghost Marfeel REST API Cross Platform WooCommerce Shopify Magento Drupal Browser Windows iOS Android Mac OSX Chrome OS Google Chrome Nation Builder Hubspot Embedly ARC Publishing Amazon Alexa Google Home Squarespace Wix Substack EidosMedia
Release Date
-

BeyondWords features and specs

  • Voice Library: 550+ AI voices across 140+ language locales, on demand
  • Voice Cloning: Use our state-of-the-art voice cloning technology to create custom AI voices that truly resonate with your target audience. Use your own voice or work with a voice actor.
  • Distribution Methods : Distribute audio anywhere with our automatic player embeds, API, or SDKs. Create a podcast feed to publish on platforms like Spotify, Google Podcasts, and Apple Podcasts.
  • Automatic SSML: Our natural language processing algorithms convert text into speech synthesis markup language (SSML), ensuring AI voices deliver accurate pronunciations.
  • Monetization: Upload audio ads from sponsors, use VAST to connect to programmatic ad platforms like Google Ad Manager, or restrict audio access to subscribers only.
  • Analytics: Measure audio engagement to granular detail with our analytics, which can be connected to your Google Analytics account, and use insights to optimize your audio strategy.
  • Ethical Custom Voices : All of our premium cloned voices are created in collaboration with voice actors using the Voice Cloning Contract. We have also made the template publicly available, to encourage the ethical creation and use of voice clones everywhere.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

BeyondWords videos

Introducing BeyondWords

More videos:

  • Tutorial - Publishing audio articles at scale with BeyondWords
  • Tutorial - Publishing other types of audio content with BeyondWords
  • Tutorial - How to create audio in the Text to Speech Editor

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to BeyondWords and LiveAgent)
AI
100 100%
0% 0
Customer Support
0 0%
100% 100
Text To Speech
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing BeyondWords and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using BeyondWords and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare BeyondWords and LiveAgent

BeyondWords Reviews

  1. Wordpress newbie having no problem using it

    I am Wordpress newbie. BeyondWords plugin works well in my blog website (I am using free version of Vantage theme). No problem at all thus far. Very easy to set up and this plugin read out my website automatically. Read out in Mandarin and English like human being, sweet and professional. I am using free version. Many choices of voice to choose from.

    Thanks so much BeyondWords!


How To Convert Articles Into Audio Podcast 2022: (Top Pick)
To give you a small and simple statement, SpeechKit is known for offering various ways to increase your subscriptions, engagement, and revenue.
How to Convert Article into Audio Podcast?
Meant for news articles, SpeechKit will instantly turn your text into audio using their library of realistic voices bound to increase engagement. You can try out their instant demo on their website. Just copy and paste the URL of the news article and watch the magic.
Source: geekflare.com
7 Best Text-To-Speech WordPress Plugins
SpeechKit (4.3 stars) offers frictionless integrations for WordPress, along with several other CMS platforms, plus an enterprise API. Once the plugin is installed and an account created through the website a minimal audio player appears at the top of each post. Every time a new post is published an audio version will appear within seconds. From the SpeechKit dashboard you...

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, BeyondWords seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

BeyondWords mentions (3)

  • How to set up your own personal blog: Step-By-Step Guide
    Create or sign in to your BeyondWords account. - Source: dev.to / almost 2 years ago
  • I have been seeing these "Listen to this article" widgets on a lot of websites lately and they all look the same aside from some color scheme differences. Does anyone know what service/add-on this is?
    Not the one in your example, but I'm currently using https://beyondwords.io/. Source: almost 2 years ago
  • Article To Audio File Conversion Service
    Just did a quick Google search because I'm sure something like this must exist. This one looked interesting since you can apparently "clone" your voice. So then you can listen to the articles read in your own voice ๐Ÿ˜…. Source: about 3 years ago

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing BeyondWords and LiveAgent, you can also consider the following products

Play.ht - AI Voice and Speech Generation tool

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Blogcast - Turn your articles into audio

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Google Cloud Text-to-Speech - Text to speech conversion powered by machine learning

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.