Software Alternatives, Accelerators & Startups

LiveAgent VS Play.ht

Compare LiveAgent VS Play.ht and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Play.ht logo Play.ht

AI Voice and Speech Generation tool
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Play.ht Landing page
    Landing page //
    2023-05-11

Play.ht offers some of the best AI voices to help you create realistic AI voiceovers for your videos, presentations, education and other projects. Play.ht's state-of-the-art Text to Speech editor allows you to create the voiceover according to your needs. You can use multiple AI voices to create conversation-like audio and use full SSML features to enhance your audio.

Play.ht also allows you to embed and distribute your audio files. You can embed the audio using our audio player widgets to increase accessibility on your articles or web-pages. You can use our Podcasting solution to distribute your audio files as podcasts to iTunes and Spotify.

Try Play.ht for free - https://play.ht/

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Play.ht features and specs

  • AI Voices: 570+ AI Voices and 57 Languages
  • Rights: Full Commercial & Broadcasting Rights
  • Speech Styles: Expressive Emotional Speech Styles
  • Pronunciations: Create Custom Pronunciations
  • Voice features: Multi-voice Feature
  • Revisions & Downloads: Unlimited Previews, Revisions & Downloads
  • Custom Pauses: Custom Pauses

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Play.ht videos

Basic Features | Play.ht

Category Popularity

0-100% (relative to LiveAgent and Play.ht)
Customer Support
100 100%
0% 0
Text To Speech
0 0%
100% 100
Help Desk
100 100%
0% 0
AI
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Play.ht.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Play.ht. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Play.ht

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Play.ht Reviews

11 Best AI Voice Generators to Explore in 2024
Play.ht is a top-notch AI voice generator loved by big brands such as Verizon and Comcast. This makes it perfect for businesses who want the best quality. With over 900 voices in 142 different languages and accents, it offers great variety. This text-to-speech tool has a special feature called Play Agents for creating AI voice agents. It has a pronunciation library for...
13 Best AI Voice Generators (March 2023) for Natural Text-to-Speech
Play.ht is a voice generation service that is being professionally used for voicing their customer support systems by 7000+ teams and some very large enterprises. If you need AI voice generation at a scale, Play.ht is your best bet.
Source: nerdynav.com
The Best AI Voice Generator for 2023
Play.ht is a text-to-speech tool that uses AI to generate natural-sounding voices in over 140 languages and accents. It offers a variety of features for enhancing and customizing audio, including speech styles, voice inflections, and custom pronunciations. Users can preview their text before converting it to speech, and the resulting audio files can be securely stored and...
Source: webninja.ai
10 Best AI Voice Generators
A powerful AI text-to-speech generator, Play.ht relies on AI to generate audio and voices from IBM, Microsoft, Amazon, and Google. The tool is especially useful for converting text into natural voices, and it allows you to download the voice-over as MP3 and WAV files.
Source: www.unite.ai
How To Convert Articles Into Audio Podcast 2022: (Top Pick)
Bottomline : When we watch a video on YouTube, we always look for something of good quality, whether it is a video or simple audio matters less since the sound is what we usually look for. Now, in the same way, we prefer listening to something rather than reading it, especially because it can get quite frustrating to scroll and space out randomly. This all is eliminated when...

Social recommendations and mentions

Based on our record, Play.ht seems to be more popular. It has been mentiond 64 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Play.ht mentions (64)

  • [D] What offline TTS Model is good enough for a realistic real-time task?
    There aren't really any models that produce realistic real-time voice. I'd recommend ElevenLabs or play.ht, sadly these seem to be the only useable options for now. Source: 6 months ago
  • Where can I find an online resource of voice cloning?
    I've used play.ht before. Very easy to use. Source: 11 months ago
  • Voice generation AI (TTS)
    Does anyone know what they are using and if its possible to get it and run it locally? I have a lot of text to voice (1 500 000 characters, 300 000 words) so using services as elevenlabs or play.ht would be pretty expensive. The quality is secondary to it being reasonably fast (got a 2060 super, dont want to run it for 4 months straight to generate all this dialogue). Source: 12 months ago
  • Best AI Voice for Audio Books - Play.ht?
    My experience with play.ht wasn't positive, had way better luck paying the eleven labs premium. Source: 12 months ago
  • Best AI Voice for Audio Books - Play.ht?
    (The biggest problem I have with play.ht is it won't do some things because "Your content violates our standards" and that is for "fight scenes" written over 100 years ago). Source: 12 months ago
View more

What are some alternatives?

When comparing LiveAgent and Play.ht, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Blogcast - Turn your articles into audio

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

BeyondWords - BeyondWords is an AI voice and audio CMS platform that brings frictionless audio publishing to writers, newsrooms, and businesses. Free Pilot plan available!

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Pocket Listen - Reading is hard. Listen to articles instead.