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BeyondTrust Remote Support VS ManageEngine Patch Manager Plus

Compare BeyondTrust Remote Support VS ManageEngine Patch Manager Plus and see what are their differences

BeyondTrust Remote Support

BeyondTrust Remote Support is remote desktop access, service desk, and collaboration software for Windows, Mac, Linux, iOS (iPad, iPhone), and Android devices.

BeyondTrust Remote Support Landing page
Rating
0 reviews
Is it good? Alternatives
ManageEngine Patch Manager Plus

Patch Manager Plus, an all-round patching solution, offers automated patch deployment for Windows, macOS, and Linux endpoints, plus patching support for 350+ third-party applications You can use it to patch computers within LAN and WAN.

ManageEngine Patch Manager Plus Landing page
Rating
0 reviews
Pricing
Paid Free trial $245 / Annually (50 computers and single user license)
Is it good? Alternatives
Status.io
Status.io is a hosted status page platform for incident communication and uptime monitoring. Keep your customers informed with real-time status updates, maintenance alerts, and transparent system notifications. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Remote Desktop popularity
100% vs 0%
alternatives listed
227 vs 100

Base details

Website, pricing, platforms and company facts side by side.

BeyondTrust Remote Support
ManageEngine Patch Manager Plus
Website beyondtrust.com manageengine.com
Pricing —
Paid Free trial $245 / Annually (50 computers and single user license) Official pricing
Platforms —
Android iOS Cross Platform Windows Mac OSX Linux +3
Listed in
Monitoring Tools Remote Desktop Testing Incident Management +1
Patch Management IT Asset Management Cyber Security Network Security Third-party Patch Management +2

About BeyondTrust Remote Support and ManageEngine Patch Manager Plus

In their own words, as submitted to SaaSHub.

BeyondTrust Remote Support
ManageEngine Patch Manager Plus

No description of BeyondTrust Remote Support yet.

Patch Manager Plus is an all round solution for your enterprise that enables you to manage and distribute patches to endpoints across the IT network. These endpoints consist of laptops, servers and workstations. Regularly updating applications across these systems, heightens the over all security...

Read more about ManageEngine Patch Manager Plus

Features and specs

What each product offers, as listed by its team.

BeyondTrust Remote Support 6 features
ManageEngine Patch Manager Plus 6 features
  • Comprehensive Security Features
    BeyondTrust Remote Support offers robust security features including multi-factor authentication, SSL encryption, and detailed audit trails to ensure secure remote access.
  • Advanced Integration
    The platform integrates seamlessly with various ITSM, CRM, and other IT management tools, enhancing its utility in complex IT environments.
  • Cross-Platform Capabilities
    Supports a wide range of operating systems including Windows, macOS, Linux, iOS, and Android, providing flexibility in heterogeneous environments.
  • Real-Time Collaboration
    Offers real-time support collaboration features such as session transfer, session sharing, and team chat, which improve efficiency and problem resolution time.
  • Unattended Access
    Allows for unattended remote access, enabling technicians to solve issues even when the end-user is not present, enhancing productivity.
  • Customization Options
    Provides extensive customization options to align with specific business workflows and branding requirements.

Possible disadvantages

  • Cost
    The pricing for BeyondTrust Remote Support can be high compared to other remote support solutions, potentially making it less accessible for smaller businesses.
  • Complexity
    The extensive features and customization options can lead to a steeper learning curve for new users, requiring dedicated training and resources.
  • Resource Intensive
    The software can be resource-intensive, leading to potential performance issues on older systems or lower-spec environments.
  • Occasional Connectivity Issues
    Some users report intermittent connectivity issues which can disrupt the support process and reduce efficiency.
  • Limited Trial Period
    The trial period offered for evaluation might not be sufficient to explore all features thoroughly, limiting the ability to fully understand the product's capabilities before purchase.
  • Support Response Time
    There have been reports about slower response times from customer support, which can be a concern during critical situations.
  • Automate patch management
  • Cross-platform support
  • Third party applications patching
  • Flexible deployment policies
  • Test & approve patches
  • Windows 10 feature update deployment

Analysis

An editorial look at what each product does well and who it suits.

BeyondTrust Remote Support
ManageEngine Patch Manager Plus

Overall verdict

  • Yes, BeyondTrust Remote Support is generally considered a good choice for organizations looking for a secure, versatile, and robust remote support solution. It comes highly recommended for its rich set of features, strong security measures, and positive user feedback.

Why this product is good

  • BeyondTrust Remote Support is highly regarded due to its comprehensive security features, robust remote access capabilities, and its ability to support a wide variety of platforms and devices. It provides secure, efficient remote support to resolve IT issues quickly, ensuring minimal disruption to business operations. It stands out for its seamless integration with existing systems, support for compliance with various security standards, and tools that enhance collaboration among support teams.

Recommended for

  • IT departments in need of secure remote support solutions
  • Enterprises requiring compliance with strict security and privacy standards
  • Organizations supporting a wide range of devices and operating systems
  • Businesses looking to improve efficiency and collaboration in technical support teams

Overall verdict

  • ManageEngine Patch Manager Plus is a robust and effective solution for organizations seeking to improve their patch management processes. Its comprehensive feature set, combined with ease of use and reliable performance, makes it a strong choice for businesses of all sizes.

Why this product is good

  • ManageEngine Patch Manager Plus is well-regarded for its user-friendly interface, extensive patch management capabilities, and automation features. It supports a wide range of operating systems and third-party applications, making it a versatile solution for various IT environments. Users appreciate its ability to streamline the patching process, reduce vulnerabilities, and ensure compliance with security standards.

Recommended for

    This solution is recommended for IT administrators and organizations that require a reliable way to manage the patching of multiple systems and applications, especially those with diverse IT environments or limited resources to dedicate to manual patch management. It’s particularly suitable for medium to large enterprises looking to enhance their security posture and compliance efforts.

Videos

Walkthroughs and reviews on video.

BeyondTrust Remote Support 1 video + Add
ManageEngine Patch Manager Plus 1 video + Add

How Bomgar Remote Support Software Works?

Patch management free training

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
BeyondTrust Remote Support
ManageEngine Patch Manager Plus
100% 100%
Remote Desktop
0% 0%
0% 0%
Patch Management
100% 100%
68% 68%
Monitoring Tools
32% 32%
100% 100%
Remote PC Access
0% 0%

User comments

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

BeyondTrust Remote Support no reviews yet
ManageEngine Patch Manager Plus no reviews yet

We have no reviews of ManageEngine Patch Manager Plus yet. Be the first one to post

Alternatives to BeyondTrust Remote Support and ManageEngine Patch Manager Plus

When comparing BeyondTrust Remote Support and ManageEngine Patch Manager Plus, you can also consider the following products.

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