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BetterHelp VS Freshdesk

Compare BetterHelp VS Freshdesk and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

BetterHelp logo BetterHelp

Well, they say that you have one free week of consultation. I decided to go for it, why not?! After that week though, i decided to cancel my subscription becaus

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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  • BetterHelp Landing page
    Landing page //
    2021-08-28
  • Freshdesk Landing page
    Landing page //
    2022-01-28

BetterHelp videos

+ Add

An Honest BetterHelp.com Review

More videos:

  • Review - A Psychologist Weighs in on the Youtube + BetterHelp Controversy
  • Review - I Tried Online Counselling For A Month... *Very Nervous* | BetterHelp Review

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to BetterHelp and Freshdesk)

BetterHelp

Freshdesk

Health & Wellness
100 100%
Health & Wellness
0% 0
Customer Support
0 0%
Customer Support
100% 100
Health
100 100%
Health
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using BetterHelp and Freshdesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare BetterHelp and Freshdesk

BetterHelp Reviews

The Online Therapy Services We’d Use
Psychologists are unable to prescribe medication. For prescription meds, you need to connect with a healthcare provider capable of prescribing medication, such as a psychiatrist. Since psychiatrists tend not to provide therapy, most healthcare professionals suggest seeing both a psychiatrist and a psychologist if you (or your therapist) think you might benefit from...
Source: thewirecutter.com
The Top 5 Online Mental Health & Therapy On-Demand Services
Over time Betterhelp has also partnered with two of the other entries on our list to focus on teen counseling (through TeenCounseling.com) and couples counseling (through regain.us).When viewed in its totality, Betterhelp offers a wider range of price points, communication methods, and tailored services for teens, couples, and individuals than any other online therapy...
Source: onlinemedicalcare.org
8 Online Alternatives That Are Cheaper Than Traditional In-Person Therapy
BetterHelp wants to make counseling accessible, affordable and convenient, allowing you to get help anywhere at anytime. Within 24 hours of signing up, you are matched with a trained, licensed counselor who you can instant message, speak with over the phone or video conference. All methods are included in your membership at no additional cost.
Source: themighty.com

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

BetterHelp mentions (0)

We have not tracked any mentions of BetterHelp yet. Tracking of BetterHelp recommendations started around Mar 2021.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

What are some alternatives?

When comparing BetterHelp and Freshdesk, you can also consider the following products

7 cups - Want to talk to someone now?

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Talkspace - Connect with a licensed therapist from the palm of your hand, and experience the most convenient, affordable way to improve your mental health. Start today.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

MellowTalk - MellowTalk is a chat platform built on the kindness of strangers.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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