Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
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What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, Balsamiq Mockups should be more popular than Zoho Desk. It has been mentiond 8 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Me of https://balsamiq.com/wireframes/ - guy used to do a lot of startup blogs about it. - Source: Hacker News / 4 months ago
If you want to lay it out, use something like Balsamiq first. Just wireframe it. You’ll be surprised how much better your last version is than your first version. Once you’re done, you can try to make a nice version in Figma. And then do the hard part and do the actual programming. Source: about 1 year ago
> I still don't get this. Isn't it just using a different style of outline around buttons? What is lo-fi about it? Wouldn't lo-fi be something that was much lower memory and much faster to draw, like solid color boxes? Low-fidelity is jargon. It's a word used in the UX Design community for high level, low detail design artifacts. Perhaps you are thinking of low-fi audio and try to match that to wire-frames.... - Source: Hacker News / over 1 year ago
...to the point that (great) UX and wireframing tools like Balsamiq look crappy _on purpose_: https://balsamiq.com/wireframes/ Which all kinda makes sense, with the intuitive reasoning being: If you had time and money to sink into a pixel-perfect design, you're already one step beyond product-market fit, so creating a too good impression might not work in your favor. - Source: Hacker News / almost 2 years ago
Sounds like Photoshop is the wrong tool. For the wireframe stage, I'd go for something simple like Balsamiq. Otherwise, Adobe offers AdobeXD specifically for such mockups. I have quite a few friends who specialize in UX, and almost all of them live by Figma. Good luck! Source: almost 2 years ago
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
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