Software Alternatives, Accelerators & Startups

Backtrace VS Zendesk

Compare Backtrace VS Zendesk and see what are their differences

Backtrace logo Backtrace

Advanced error tracking & crash management solution for C/C++ applications running in every environment.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • Backtrace Landing page
    Landing page //
    2023-07-14
  • Zendesk Landing page
    Landing page //
    2024-05-06

Backtrace videos

Backtrace | Movie Review | Sylvester Stallone VOD Crime Drama | Spoiler-free

More videos:

  • Review - RANT - Backtrace (2018) Movie Review
  • Review - Backtrace (2018) Action Film Review (Sylvester Stallone)

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Backtrace and Zendesk)
Project Management
100 100%
0% 0
Customer Support
0 0%
100% 100
Crash Reporting
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

Share your experience with using Backtrace and Zendesk. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Backtrace and Zendesk

Backtrace Reviews

We have no reviews of Backtrace yet.
Be the first one to post

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than Backtrace. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Backtrace mentions (4)

  • Is my pc compromised?
    My guess for the 'backtrace' folder is that its backtrace.io, an error and crash reporting software for game engines. Source: over 1 year ago
  • Signals: Numbers one week after launch on Steam & Itch.io
    We have released 4 patches to date. As an engineer I will praise backtrace.io and recommend you use it or something similar, getting ahead of launch issues is a godsend. Source: over 2 years ago
  • 25 years of OCaml
    I've heard of Backtrace as well. Https://backtrace.io. Source: about 3 years ago
  • Ask HN: Who is hiring? (April 2021)
    Backtrace (https://backtrace.io) | Full Stack Engineer (frontend, backend) | REMOTE or New York City Backtrace.io is hiring for a full stack engineer. Ideal candidate should have a strong knowledge of React and Javascript, as well as interest in or experience with ReasonML / ReScript. If you’re interested in applying or have any general questions, please get in touch with me at mrashkovsky@backtrace.io FULL-STACK... - Source: Hacker News / about 3 years ago

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

What are some alternatives?

When comparing Backtrace and Zendesk, you can also consider the following products

BugSplat - No bug is safe! With crash reporting and error monitoring from BugSplat, developers can find, triage, and fix the bugs behind critical defects in half the time. Build, ship, and support your best-ever applications with BugSplat today.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Airtable - Airtable works like a spreadsheet but gives you the power of a database to organize anything. Sign up for free.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Sentry.io - From error tracking to performance monitoring, developers can see what actually matters, solve quicker, and learn continuously about their applications - from the frontend to the backend.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!