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AzureDesk VS Zoho Desk

Compare AzureDesk VS Zoho Desk and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

AzureDesk logo AzureDesk

Azuredesk.co is an online customer service software and support ticket help desk application for small business and fast-growing companies. Get a free trial today!

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website
  • AzureDesk Landing page
    Landing page //
    2018-09-30
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

AzureDesk features and specs

  • Affordability
    AzureDesk offers a cost-effective solution for small to medium-sized businesses looking to implement a helpdesk system without a substantial financial investment.
  • Ease of Use
    The interface is intuitive and user-friendly, reducing the learning curve for new users and making it easier for existing staff to adopt the system.
  • Customization
    AzureDesk provides a variety of customization options that allow businesses to tailor the software to their specific needs, enhancing the overall user experience.
  • Integration
    It offers seamless integration with a range of third-party tools and applications like Slack, Jira, and Google Suite, which enhances its functionality and ease of use.
  • Support
    Customers report that AzureDesk offers reliable 24/7 customer support, which can be a significant advantage when resolving issues quickly.

Possible disadvantages of AzureDesk

  • Limited Advanced Features
    While it covers basic helpdesk functionalities well, AzureDesk may lack some advanced features that larger enterprises might require.
  • Scalability
    As businesses grow, they might find that AzureDesk doesn't scale as effectively as some other solutions, potentially necessitating a move to another platform.
  • Mobile Experience
    The mobile version of AzureDesk is less robust compared to its desktop counterpart, which may impact users who frequently need to access the system on-the-go.
  • Reporting Capabilities
    Some users have noted that the reporting features are not as comprehensive or flexible, which can be a limitation for data-driven decision-making.
  • Customization Complexity
    While the system offers customization, some users find that customizing more complex workflows or integrations can be challenging without technical expertise.

Zoho Desk features and specs

  • Omnichannel
    Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence
    With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service
    With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center
    Create a distinct self-service portal for each brand's customers.
  • Knowledge Base
    Create a repository of solutions for commonly asked questions.
  • Agent Productivity
    Collaborate, communicate, and secure those customer relationships
  • Automations
    Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint
    Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform
    Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards
    Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking
    Keep track of time spent on every ticket and task.
  • Security
    Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform
    REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps
    With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

AzureDesk videos

+ Add

AzureDesk Demo

More videos:

  • Demo - AzureDesk Introduction Demo
  • Review - Whiteboard Animation Video / Azuredesk

Zoho Desk videos

+ Add

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Category Popularity

0-100% (relative to AzureDesk and Zoho Desk)

AzureDesk

Zoho Desk

Help Desk
13 13%
Help Desk
87% 87
Customer Support
7 7%
Customer Support
93% 93
Business & Commerce
100 100%
Business & Commerce
0% 0
Customer Service
8 8%
Customer Service
92% 92

User comments

Share your experience with using AzureDesk and Zoho Desk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare AzureDesk and Zoho Desk

AzureDesk Reviews

8 Zendesk Alternatives to Rock Your Customer Service
AzureDesk is cloud-based help desk software aimed at small businesses. It offers a knowledge base with real-time, auto-suggest type search. A knowledge base is only as good as its search: irrelevant answers or slow results mean you’ll still end up with a customer support ticket, and a more frustrated customer.
Source: blog.capterra.com

Zoho Desk Reviews

  1. Neha
    · Helpdesk Manager at Tagio ·
    Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. Kassy
    · CXO at Filter Publications ·
    April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya
    · Co-Founder at SMBCon ·
    Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)
10 Best Freshdesk Alternatives for Businesses in 2024
Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities. Moreover, integrating Zoho Desk with your customer service can streamline your customer service operations.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you're considering Zoho Desk, you might want to take a look at our run-through of the best Zoho Desk alternatives, and see whether it's right for you.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Zoho Desk is a cloud-based help desk solution. Zoho offers a wide range of products, including customer service, marketing, finance, IT, project management, and developer platforms. Because Zoho is a full-suite CRM and supports products for many use cases, you may not get the level of depth and expertise as you would with a best-in-breed CX solution.
Source: www.zendesk.com
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com

Social recommendations and mentions

Based on our record, Zoho Desk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

AzureDesk mentions (0)

We have not tracked any mentions of AzureDesk yet. Tracking of AzureDesk recommendations started around Mar 2021.

Zoho Desk mentions (1)

What are some alternatives?

When comparing AzureDesk and Zoho Desk, you can also consider the following products

Kapdesk - Kapdesk offers support teams with a helpdesk software to streamline support tasks.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Issuetrak - Issue tracking software for help desk and customer service

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Deskun - Deskun is a Help Desk system inside Gmail. It enables you to support customers directly from your mailbox, manage projects, and use free features for Gmail.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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