Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than AWS OpsWorks. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
The solution was designed to serve managed Chef/Puppet to customers, unfortunately, all of them will reach End of Life withe the end of May 2024. During the time of writing this article (1-half of March), you can read about it on the public service page. OpsWorks. So as a summary, nice solution unfortunately based on Chef/Puppet, not a SaltStack, also the idea of stacks could be a blocker for a multi-cloud... - Source: dev.to / 3 months ago
AWS OpsWorks is a configuration management service that uses Chef, an automation platform that treats server configurations as code. OpsWorks uses Chef to automate how servers are configured, deployed, and managed across your Amazon Elastic Compute Cloud (Amazon EC2) instances or on-premises compute environments. OpsWorks has two offerings, AWS Opsworks for Chef Automate, and AWS OpsWorks Stacks. For more... - Source: dev.to / 3 months ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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