Software Alternatives & Reviews

AWS GovCloud VS Zendesk

Compare AWS GovCloud VS Zendesk and see what are their differences

AWS GovCloud logo AWS GovCloud

Isolated AWS Region designed to allow US government agencies and customers to move sensitive workloads into the cloud.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • AWS GovCloud Landing page
    Landing page //
    2023-04-27
  • Zendesk Landing page
    Landing page //
    2024-05-06

AWS GovCloud videos

AWS re:Inforce 2019: AWS GovCloud (US): A Path to High Compliance in the Cloud (GRC344)

More videos:

  • Review - Expanding Your AWS and On-premise Footprint to AWS GovCloud (US)
  • Review - Introducing AWS GovCloud

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to AWS GovCloud and Zendesk)
Gov Tech
100 100%
0% 0
Customer Support
0 0%
100% 100
Project Management
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare AWS GovCloud and Zendesk

AWS GovCloud Reviews

We have no reviews of AWS GovCloud yet.
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Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Social recommendations and mentions

AWS GovCloud might be a bit more popular than Zendesk. We know about 8 links to it since March 2021 and only 7 links to Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

AWS GovCloud mentions (8)

  • GPT-4
    They are referring to this https://aws.amazon.com/govcloud-us/?whats-new-ess.sort-by=item.additionalFields.postDateTime&whats-new-ess.sort-order=desc. - Source: Hacker News / about 1 year ago
  • US federal government interested in our SaaS product, any insight on how to close the deal?
    In which cloud is your oftware hosted? If it's hosted in AWS, AWS has a specific govcloud. So possibly you could get an account on there, and host a version of your software on there, specifically for them. Source: over 1 year ago
  • US government launches Bureau of Cyberspace and Digital Policy
    Then you were incompetent in your role. Various cloud providers have environments that comply with a variety of government regulatory/compliance and security frameworks. Example: https://aws.amazon.com/govcloud-us/. Source: about 2 years ago
  • How easy would it be to crack Nazi encrypted “Enigma" machine with today’s technology?
    Yes, the US military uses AWS (https://aws.amazon.com/govcloud-us). Source: over 2 years ago
  • [New] Network Load Balancer (NLB) now supports TLS 1.3
    TLS 1.3 is available on NLBs in all commercial AWS Regions and AWS GovCloud (US) Regions. Please visit the NLB documentation to learn more. Source: over 2 years ago
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Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
View more

What are some alternatives?

When comparing AWS GovCloud and Zendesk, you can also consider the following products

Accela - Accela provides government software that streamlines land, permitting, asset, licensing, legislative management, and resource management.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

CivicPlus - CivicPlus offers government website design and development services.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

GovPilot - GovPilot is a cloud-based government management platform that aims to improve the efficiency and performance of governmental organizations with an affordable and scalable software-as-a-service (SaaS).

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!