Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Aviatrix. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Hello! As you're diving into the exciting world of cloud connectivity, considering Aviatrix might just be the perfect next step for you. Our platform pairs incredibly well with Azure, SD-WAN, Azure VPN gateway, Express Route, and Azure Virtual WAN, which brilliantly aligns with your current path. We're all about community, shared learning and practical insights at Aviatrix. Why not discover what Aviatrix can do... Source: 7 months ago
This post explores how Aviatrix Systems simplifies this process and enables businesses to fully leverage AWS while easily connecting to other cloud providers: https://aws.amazon.com/blogs/apn/using-aviatrix-secure-networking-to-simplify-multi-cloud-connectivity-and-fully-leverage-aws/. Source: 10 months ago
At Aviatrix, we've seen the power of the MBTI test first-hand. We use it to help our amazing team members find their true passions and thrive in the social environments they love. Source: about 1 year ago
Here are some options:: AS Path Prepending - Azure uses BGP AS path length as one of the factors to select the best path. By artificially increasing the AS path length to the West Coast ExpressRoute circuit, traffic may be encouraged to prefer the East Coast circuit instead. This method does require ATT Netbond's support. Local Preference - Azure would prefer the East Coast circuit by increasing the local... Source: about 1 year ago
My people at Aviatrix seem to be enjoying it so far :). Source: about 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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