Atera VS UpKeep

Compare Atera VS UpKeep and see what are their differences

Rating: 5.0 · 1 review
Pricing: Paid Free trial

Is it good? Alternatives

Rating: 0 reviews

Is it good? Alternatives

NinjaOne

NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools. sponsored

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Atera seems to be more popular. It has been mentioned 5 times since March 2021.

social mentions: 5 vs 0
Monitoring Tools popularity: 100% vs 0%

Base details

Website, pricing, platforms and company facts side by side.

	Atera	UpKeep
Website	atera.com	upkeep.com
Pricing	Paid Free trial Official pricing	Official pricing
Platforms	Windows Mac OSX Linux	—
Company	2001	—
Listed in	Monitoring Tools Remote Monitoring And Management IT Management Patch Management MSP Remote Support IT Asset Management Help Desk Managed Service Provider +6	Maintenance Management CMMS Work Order Sales Force Automation +1

About Atera and UpKeep

In their own words, as submitted to SaaSHub.

Atera

UpKeep

Built to streamline and scale operations, Atera empowers IT teams to efficiently manage and preemptively protect infrastructure, improve service delivery, and ensure organizational needs are met. Serving over 12,000 customers across 120 countries, Atera’s platform offers powerful tools including...

Features and specs

What each product offers, as listed by its team.

Atera 7 features

UpKeep 5 features

Remote Monitoring
Help desk
IT Asset Management
Network Monitoring
Remote Desktop Access
Remote Control
Patch Management

User-Friendly Interface
UpKeep boasts a clean and intuitive interface that allows new users to navigate the platform efficiently with minimal training.
Mobile Accessibility
The strong mobile app support allows field technicians to access and update information in real-time, improving workflow and communication.
Comprehensive Asset Management
UpKeep provides robust features for tracking and managing assets, helping organizations maintain a clear overview of their equipment and facilities.
Customizable Solutions
The platform supports a high degree of customization, enabling businesses to tailor the software to meet their specific maintenance needs.
Excellent Customer Support
UpKeep is known for its responsive customer service team, assisting users with troubleshooting and maximizing the software’s potential.

Possible disadvantages

High Cost for Small Businesses
Subscription costs may be prohibitive for smaller organizations, particularly if they need to access advanced features and multiple user licenses.
Steeper Learning Curve for Some Features
While the basic functions are user-friendly, some of the more advanced features may require additional training and time to master.
Limited Integrations
Compared to some competitors, UpKeep offers fewer third-party integrations, which might limit its seamlessness with existing business tools.
Occasional Performance Issues
Users have reported occasional bugs and slow performance issues, particularly when handling large amounts of data simultaneously.
Customization Can Be Complex
Although powerful, the customization options can sometimes be complex and may require the assistance of technical support to implement effectively.

Analysis

An editorial look at what each product does well and who it suits.

Atera

UpKeep

Overall verdict

Atera is generally considered a good remote monitoring and management (RMM) tool for IT professionals and managed service providers (MSPs).

Why this product is good

Atera offers a comprehensive solution that combines RMM, Professional Services Automation (PSA), and remote access into a single platform. Users appreciate its intuitive interface, robust feature set, and scalability. Additionally, it provides real-time alerting, patch management, and remote control capabilities, which are essential for efficient IT management. Atera's pricing model is also attractive as it's based on a per-user basis, allowing unlimited devices, which can be cost-effective for many businesses.

Recommended for

Atera is recommended for small to medium-sized MSPs, IT consultants, and internal IT departments that need an all-in-one solution for IT management. It is particularly beneficial for those who prefer a cloud-based platform and value the flexibility of a pay-per-user pricing structure.

Overall verdict

UpKeep is a solid option for businesses seeking a comprehensive solution to simplify their maintenance processes. The platform's strengths lie in its ease of use, scalability, and strong customer support, making it suitable for companies of various sizes and industries.

Why this product is good

UpKeep is a widely recognized maintenance management software that offers a user-friendly interface, efficient work order management, and robust reporting features. It helps businesses streamline their maintenance operations, improve productivity, and reduce downtime. The mobile app provides the convenience of managing tasks on-the-go, which is highly valued by field teams.

Recommended for

Facilities management teams looking to enhance their maintenance workflows.
Manufacturing companies aiming to minimize equipment downtime and increase efficiency.
Property management firms needing to organize and track maintenance tasks across multiple locations.
Organizations wanting to leverage mobile solutions for field maintenance operations.

Videos

Walkthroughs and reviews on video.

Atera 8 videos + Add

UpKeep 3 videos + Add

Enter a new era of AI-powered IT with Atera

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

Atera

UpKeep

100% 100%

Monitoring Tools

0% 0%

Maintenance Management

100% 100%

IT Management

0% 0%

CMMS

100% 100%

User comments

Share your experience with using Atera and UpKeep. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

Atera 5.0 · 1 review

UpKeep no reviews yet

Great tool!
SaaSHub review

· Mar 2024

Atera streamlines IT operations, making them more efficient and accessible. Whether you're a seasoned pro or new to IT, Atera's intuitive platform is a game-changer. Highly recommended for businesses looking to...
HWMonitor Review & Alternatives for 2023
www.comparitech.com · Oct 2023

The Atera system is a cloud-based service that includes server time and space for processing and storage, so the MSP that signs up for this package doesn’t need to have any major infrastructure on its own site. The...
10 Best RMM Software | Remote Monitoring & Management Tools 2021
www.softwaretestinghelp.com · Aug 2021

Verdict: With its fixed pricing for unlimited devices, and its ease of use, Atera is truly the ultimate all-in-one software IT professionals need. Try 100% free for 30-days. It’s risk-free, no credit card required,...

We have no reviews of UpKeep yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Atera 5 mentions

UpKeep 0 mentions

Chat is a mess...
Our 24x7 live chat support is the best way to troubleshoot this issue quickly. You can contact them out from our website (atera.com bottom right corner) or from within the app help widget. Source: almost 4 years ago
Best HaloPSA alternatives?
Check out atera.com and feel free to let me know if you have any questions! Source: almost 4 years ago
Atera ticketing issue
If after the setup it's still not working, can you pls try to reach out to our support via the live chat channel ? You can contact them using the help icon the right bottom corner of our website, atera.com . Source: about 4 years ago

Tracking UpKeep since Mar 2021.

Alternatives to Atera and UpKeep

When comparing Atera and UpKeep, you can also consider the following products.

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tawk.to
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Smart Service
Smart Service's QuickBooks integration makes it the ultimate scheduling and dispatch software for HVAC, plumbing, pest control, and other service industries.

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