Atera VS Firsthand

Compare Atera VS Firsthand and see what are their differences

Rating: 5.0 · 1 review
Pricing: Paid Free trial

Alternatives Is it good?

Rating: 0 reviews

Alternatives Is it good?

EcholoN

EcholoN is an Enterprise Application Framework and configurable software platform for ESM, ITSM, Service Desk, CMDB, Customer Service, Field Service Management and custom digital business processes. sponsored

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Atera seems to be more popular. It has been mentioned 5 times since March 2021.

social mentions: 5 vs 0
Monitoring Tools popularity: 100% vs 0%
alternatives listed: 240+ vs 33

Base details

Website, pricing, platforms and company facts side by side.

	Atera	Firsthand
Website	atera.com	firsthand.co
Pricing	Paid Free trial Official pricing	—
Platforms	Windows Mac OSX Linux	—
Company	2001	—
Listed in	Monitoring Tools Remote Monitoring And Management IT Management Patch Management MSP Remote Support IT Asset Management Help Desk Managed Service Provider +6	Software Marketplace Software Recommendations Software Alternatives Startups +1

About Atera and Firsthand

In their own words, as submitted to SaaSHub.

Atera

Firsthand

Built to streamline and scale operations, Atera empowers IT teams to efficiently manage and preemptively protect infrastructure, improve service delivery, and ensure organizational needs are met. Serving over 12,000 customers across 120 countries, Atera’s platform offers powerful tools including...

Features and specs

What each product offers, as listed by its team.

Atera 7 features

Firsthand 5 features

Remote Monitoring
Help desk
IT Asset Management
Network Monitoring
Remote Desktop Access
Remote Control
Patch Management

Comprehensive Resource
Firsthand provides a wide range of resources including career guides, company reviews, and interview preparation tips, making it a comprehensive tool for career development.
Mentorship Opportunities
The platform connects users with industry professionals for mentorship, which can provide valuable insights and guidance for career progression.
User-friendly Interface
The website is designed with a user-friendly interface that makes it easy to navigate and access the various resources and features.
Verified Information
Firsthand ensures that its information is credible and verified, providing users with reliable data on companies and career paths.
Q&A and Community Support
Users can participate in Q&A sections and community forums to engage with peers and professionals to gain diverse perspectives.

Possible disadvantages

Limited Free Access
While some resources are available for free, much of the valuable content requires a subscription, limiting access for those not willing to pay.
Overwhelming for Beginners
The sheer volume of information available can be overwhelming for new users who may not know where to start in leveraging the resources.
Reliance on User-generated Content
Company reviews and some other insights are based on user-generated content, which may introduce biases or less consistent quality.
Subscription Cost
The cost of subscribing to Firsthand’s premium services can be prohibitive for students or early-career professionals with limited budgets.

Analysis

An editorial look at what each product does well and who it suits.

Atera

Firsthand

Overall verdict

Atera is generally considered a good remote monitoring and management (RMM) tool for IT professionals and managed service providers (MSPs).

Why this product is good

Atera offers a comprehensive solution that combines RMM, Professional Services Automation (PSA), and remote access into a single platform. Users appreciate its intuitive interface, robust feature set, and scalability. Additionally, it provides real-time alerting, patch management, and remote control capabilities, which are essential for efficient IT management. Atera's pricing model is also attractive as it's based on a per-user basis, allowing unlimited devices, which can be cost-effective for many businesses.

Recommended for

Atera is recommended for small to medium-sized MSPs, IT consultants, and internal IT departments that need an all-in-one solution for IT management. It is particularly beneficial for those who prefer a cloud-based platform and value the flexibility of a pay-per-user pricing structure.

No analysis of Firsthand yet.

Videos

Walkthroughs and reviews on video.

Atera 8 videos + Add

Firsthand 3 videos + Add

Enter a new era of AI-powered IT with Atera

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100

Atera

Firsthand

100% 100%

Monitoring Tools

0% 0%

Software Alternatives

100% 100%

IT Management

0% 0%

Startups

100% 100%

User comments

Share your experience with using Atera and Firsthand. For example, how are they different and which one is better?

Reviews and articles

External articles and on-site reviews we used to compare the two products.

Atera 5.0 · 1 review

Firsthand no reviews yet

Great tool!
SaaSHub review

· Mar 2024

Atera streamlines IT operations, making them more efficient and accessible. Whether you're a seasoned pro or new to IT, Atera's intuitive platform is a game-changer. Highly recommended for businesses looking to...
HWMonitor Review & Alternatives for 2023
www.comparitech.com · Oct 2023

The Atera system is a cloud-based service that includes server time and space for processing and storage, so the MSP that signs up for this package doesn’t need to have any major infrastructure on its own site. The...
10 Best RMM Software | Remote Monitoring & Management Tools 2021
www.softwaretestinghelp.com · Aug 2021

Verdict: With its fixed pricing for unlimited devices, and its ease of use, Atera is truly the ultimate all-in-one software IT professionals need. Try 100% free for 30-days. It’s risk-free, no credit card required,...

We have no reviews of Firsthand yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Atera 5 mentions

Firsthand 0 mentions

Chat is a mess...
Our 24x7 live chat support is the best way to troubleshoot this issue quickly. You can contact them out from our website (atera.com bottom right corner) or from within the app help widget. Source: almost 4 years ago
Best HaloPSA alternatives?
Check out atera.com and feel free to let me know if you have any questions! Source: almost 4 years ago
Atera ticketing issue
If after the setup it's still not working, can you pls try to reach out to our support via the live chat channel ? You can contact them using the help icon the right bottom corner of our website, atera.com . Source: about 4 years ago

Tracking Firsthand since Mar 2021.

Alternatives to Atera and Firsthand

When comparing Atera and Firsthand, you can also consider the following products.

NinjaOne
NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

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Capterra
Capterra helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of the top business software products available, you're sure to find what you need at Capterra.

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tawk.to
tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

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GetApp
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