Software Alternatives, Accelerators & Startups

Apache Druid VS Intercom

Compare Apache Druid VS Intercom and see what are their differences

Apache Druid logo Apache Druid

Fast column-oriented distributed data store

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Apache Druid Landing page
    Landing page //
    2023-10-07
  • Intercom Landing page
    Landing page //
    2023-07-05

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Apache Druid videos

An introduction to Apache Druid

More videos:

  • Review - Building a Real-Time Analytics Stack with Apache Kafka and Apache Druid

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Apache Druid and Intercom)
Databases
100 100%
0% 0
Customer Support
0 0%
100% 100
Big Data
100 100%
0% 0
CRM
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Apache Druid and Intercom

Apache Druid Reviews

Rockset, ClickHouse, Apache Druid, or Apache Pinot? Which is the best database for customer-facing analytics?
“When you're dealing with highly concurrent environments, you really need an architecture that’s designed for that CPU efficiency to get the most performance out of the smallest hardware footprint—which is another reason why folks like to use Apache Druid,” says David Wang, VP of Product and Corporate Marketing at Imply. (Imply offers Druid as a service.)
Source: embeddable.com
Apache Druid vs. Time-Series Databases
Druid is a real-time analytics database that not only incorporates architecture designs from TSDBs such as time-based partitioning and fast aggregation, but also includes ideas from search systems and data warehouses, making it a great fit for all types of event-driven data. Druid is fundamentally an OLAP engine at heart, albeit one designed for more modern, event-driven...
Source: imply.io

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Social recommendations and mentions

Based on our record, Apache Druid should be more popular than Intercom. It has been mentiond 9 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Apache Druid mentions (9)

  • How to choose the right type of database
    Apache Druid: Focused on real-time analytics and interactive queries on large datasets. Druid is well-suited for high-performance applications in user-facing analytics, network monitoring, and business intelligence. - Source: dev.to / 3 months ago
  • Choosing Between a Streaming Database and a Stream Processing Framework in Python
    Online analytical processing (OLAP) databases like Apache Druid, Apache Pinot, and ClickHouse shine in addressing user-initiated analytical queries. You might write a query to analyze historical data to find the most-clicked products over the past month efficiently using OLAP databases. When contrasting with streaming databases, they may not be optimized for incremental computation, leading to challenges in... - Source: dev.to / 4 months ago
  • Analysing Github Stars - Extracting and analyzing data from Github using Apache NiFi®, Apache Kafka® and Apache Druid®
    Spencer Kimball (now CEO at CockroachDB) wrote an interesting article on this topic in 2021 where they created spencerkimball/stargazers based on a Python script. So I started thinking: could I create a data pipeline using Nifi and Kafka (two OSS tools often used with Druid) to get the API data into Druid - and then use SQL to do the analytics? The answer was yes! And I have documented the outcome below. Here’s... - Source: dev.to / over 1 year ago
  • Apache Druid® - an enterprise architect's overview
    Apache Druid is part of the modern data architecture. It uses a special data format designed for analytical workloads, using extreme parallelisation to get data in and get data out. A shared-nothing, microservices architecture helps you to build highly-available, extreme scale analytics features into your applications. - Source: dev.to / over 1 year ago
  • Druids by Datadog
    Datadog's product is a bit too close to Apache Druid to have named their design system so similarly. From https://druid.apache.org/ : > Druid unlocks new types of queries and workflows for clickstream, APM, supply chain, network telemetry, digital marketing, risk/fraud, and many other types of data. Druid is purpose built for rapid, ad-hoc queries on both real-time and historical data. - Source: Hacker News / over 1 year ago
View more

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing Apache Druid and Intercom, you can also consider the following products

Apache Spark - Apache Spark is an engine for big data processing, with built-in modules for streaming, SQL, machine learning and graph processing.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Apache Flink - Flink is a streaming dataflow engine that provides data distribution, communication, and fault tolerance for distributed computations.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Apache Kylin - OLAP Engine for Big Data

Drift - A messaging app that helps you grow your business.