Amazon Connect
Genesys Cloud
Aircall
Genesys PureConnect
Five9
CloudTalk
Twilio
Amazon Lex
SanCCS Cloud
CallShaper
8x8 Cloud Contact Center
CallCentr8
UJET
Sip2Dial
CloudCall
JustCall
SanCCS is a powerful, all-in-one Hosted Call Center Software designed to unify your customer communications and boost agent productivity. Built for the modern, flexible business, SanCCS brings all your customer conversations from voice calls and SMS to email, WhatsApp, and social media into a single, easy-to-use cloud platform.
Our solution is engineered to eliminate the cost and complexity of on-premise hardware, giving your team the freedom to work from anywhere. By providing a complete, 360-degree view of the customer journey, SanCCS empowers your agents to deliver faster, smarter, and more personalized service, which is key to building lasting customer relationships.
Key Features of SanCCS Hosted Call Center Software:
• Cloud-Based Flexibility: Operate your entire call center from the cloud. This means no expensive hardware, no IT maintenance headaches, and the ability for your agents to work securely from any location with an internet connection.
• True Omnichannel Support: Seamlessly manage interactions across voice, SMS, email, WhatsApp, Facebook, Twitter, and more. Customers can switch channels, and the conversation continues without losing context.
• Intelligent Call Management: Get everything you need to run a professional operation, including an Automatic Call Distributor (ACD), skill-based routing, an intelligent IVR system, and a powerful predictive dialer for outbound campaigns.
• Live Monitoring & Analytics: Make data-driven decisions with real-time dashboards to monitor agent performance, live call barging for on-the-spot coaching, and a complete suite of historical reports to track your most important KPIs.
• Seamless CRM Integration: SanCCS integrates flawlessly with all major CRMs, including Salesforce, Zoho, and more. This provides your agents with instant "screen pops" of customer data, so they are always prepared for every conversation.
Amazon Connect SanCCS CloudSanCCS Cloud's answer:
SanCCS Cloud Hosted Call Center Solution is unique because it’s a fully cloud-based, cost-effective, and scalable platform that needs no hardware, supports voice, chat, email, social, and CRM integrations, and comes with smart call handling, live monitoring, detailed reports, IVR, and automation tools. It’s remote-friendly, easy to set up, and backed by 25+ years of expertise with 24/7 support, making it a reliable choice for modern businesses.
SanCCS Cloud's answer:
You should choose SanCCS Cloud Hosted Call Center Solution because it’s quick to deploy, affordable, and needs no hardware. It brings together calls, chat, email, social media, and CRM integration in one platform, with smart automation, live monitoring, and detailed reports to boost efficiency. Its scalability and remote-friendly access make it a practical choice for businesses of any size.
SanCCS Cloud's answer:
Our primary audience is businesses of all sizes from startups to large enterprises looking for a cost-effective, scalable, and easy-to-use call center solution to improve customer communication and agent productivity.
SanCCS Cloud's answer:
Some of the biggest customers of SanCCS Cloud Hosted Call Center Solution include MakeMyTrip, IndiaMART, Max Healthcare, Patanjali, Aakash Healthcare, and Biryani Blues.
Based on our record, Amazon Connect seems to be more popular. It has been mentiond 9 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
AWS provides a straightforward approach to create voice-based AI agents in Amazon Connect using the Management Console. With just a couple of clicks you can set up an Amazon Lex bot with all your customers' intents, easily pair it with an Amazon Connect Flow, and voila, your bot is ready to take some customer inquiries. - Source: dev.to / 6 months ago
Amazon Connect (cloud contact center). - Source: dev.to / over 2 years ago
Amazon Connect is a powerful solution that lets us set up a phone number, build contact flows, support call centre agents, and everything in-between. It's not exactly a leader in this space, but it's smooth integration with other AWS Services makes it a breeze for this scenario. - Source: dev.to / almost 3 years ago
I wonder if Amazon is using Amazon Connect to allows agents to answer these calls remotely. https://aws.amazon.com/connect/. - Source: Hacker News / about 3 years ago
One of my contracts im working on at the moment is creating an entire call centre automatically with https://aws.amazon.com/connect/ - imagine how many people used to be involved in running a WHOLE call centre. You don't even need real people anymore, im just programming the thing to query databases and read the results to people. Source: about 3 years ago
Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
CallShaper - Cloud Based Automated Calling System. Features Blended Dialing, Predictive Dialing, Call Tracking. Get Cloud Based Predictive Dialer for Better Performance.
Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs
8x8 Cloud Contact Center - 8x8 Cloud Contact Center is a VoIP call center solution.
Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.
CallCentr8 - Manage customers with powerful call center solutions