Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Amazon Comprehend should be more popular than Freshdesk. It has been mentiond 19 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Would you like additional capabilities like connecting to Machine Learning, Dashboards and Quicksight and leveraging other tools like Comprehend. - Source: dev.to / 11 months ago
Once again, I asked ChatGPT to perform this analysis. I could have used some of the AI tools provided by AWS, like the detectSentiment API from Amazon Comprehend, but tools like ChatGPT make it so easy to just add a simple "also, tell me in one word what the sentiment is" clause to a query I'm asking. - Source: dev.to / about 1 year ago
And now we can run amplify push to create the resources in AWS. The AWS service that will be used for this functionality is Amazon Comprehend. The pricing for this service can be found here. - Source: dev.to / about 1 year ago
Amazon has developed its own NLP service called Amazon Comprehend, which is designed to extract insights and relationships from unstructured text data. Source: about 1 year ago
First, can you use a different AWS service, such as Comprehend or SageMaker? You only "pay for what you use" instead of paying for an idle server. This is especially helpful for a start up, since you don't pay a lot if you don't have a lot of customers.. Source: about 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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