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TelebuSocial is an omnichannel customer engagement platform combining WhatsApp Business API, AI-powered chatbots, live chat, and marketing broadcast - trusted by businesses in 125+ countries to automate support, accelerate sales, and grow lasting customer relationships.
Engage customers across WhatsApp, Instagram, Facebook, Telegram, Twitter, and Google Business from a single unified dashboard. Automate routine interactions with conversational AI chatbots, run personalised broadcast campaigns, and close deals faster with real-time messaging tools built for sales, support, and marketing teams of every size.
No-Code Chatbot Builder: Design intelligent WhatsApp chatbot flows visually - no coding required. Automate FAQs, qualify leads, and resolve support queries 24/7 without developer support.
WhatsApp Business API: Integrate in under 30 minutes. Send personalised messages at scale, automate customer responses, and run targeted broadcast campaigns with enterprise-grade reliability.
Omnichannel Inbox: Manage WhatsApp, Instagram, Facebook, Telegram, Twitter, and Google Business conversations from one dashboard - so no customer message goes unanswered.
Live Chat with Agent Handoff: Escalate chatbot conversations to live agents with full context preserved - faster resolutions, fewer repeat queries, and better customer experiences.
Marketing Broadcast: Send targeted WhatsApp campaigns to opted-in customers - promotions, reminders, and product updates - with real-time delivery and engagement tracking.
Real-Time Analytics: Monitor chatbot performance, agent productivity, and campaign ROI the moment data comes in, and use those insights to sharpen every customer interaction.
Third-Party Integrations: Connect seamlessly to Salesforce, Zapier, Google Sheets, and more to automate workflows across your existing business stack.
Admin Control: Assign conversations, manage team permissions, and oversee all customer activity from one centralised control panel.
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TelebuSocial's answer:
TelebuSocial stands out in the market for its comprehensive suite of features that empower businesses to create, manage, and analyze WhatsApp interactions seamlessly. What sets the platform poles apart from its competitors is its GPT integration capabilities. Thus enabling not only a bot to reply back to your customers, but also converse with them. For example - TelebuSocial is capable of reading comments in a social channel such as Instagram and then reply back to those comments based on inputs. On top of it - the platform allows you to converse in the language you want. Be it a bot or an agent, if the customer speaks Arabic, then the platform will translate it for the agent and deliver the message, and vice versa. This multilingual capability completely eliminates the big hurdle of communication challenges faced by companies that are into international business.
TelebuSocial's answer:
We can always promise an intuitive interface. Powerful analytics, and customization as per customer req,which is all there but we instead want to commit an at-your-desk customer support. Making the product the first in its category to build a support infrastructure that runs 365 days a year, 7 days a week, 24 hours a day. Client loyalty is another flag that we hoist with pride solely because we have clients that go back 10 years with us. SMSCountry, one of our products, has held SMS Marketing channels for companies like Tata 1mg for 10 years now, DAMAC for 5 and Dr. Reddys for 6, hence promising an exceptional quality of service, and a long-term partnership only.
TelebuSocial's answer:
Our primary audience consists of businesses of Enterprises, and Mid-sized companies across various industries, including e-commerce, healthcare, real estate, finance, and more. These businesses are looking to leverage WhatsApp Business API to enhance customer engagement, streamline communication, and drive growth.
TelebuSocial's answer:
We serve brands from every possible category and that reaffirms the fact that TelebuSocial solves a problem for a variety of business challenges. Mitsubishi, Deccan Herald, Baraka Developers, Namshi in UAW and others are some of our most prominent customers.
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