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Alfresco One VS Support.cc

Compare Alfresco One VS Support.cc and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
Contents:
  1. » Base Details
  2. » Reviews
  3. » Alternatives

Alfresco One logo Alfresco One

Enterprise content platform

Support.cc logo Support.cc

by 500apps
  • Alfresco One Landing page
    Landing page //
    2022-09-12
  • Support.cc Landing page
    Landing page //
    2023-04-07

Support.cc by 500apps is an all-in-one helpdesk ticketing system that provides faster and better support for your customers. It helps in providing customer support, enhancing productivity, boosting customer satisfaction, saving time and cost. You can manage tickets and provide a knowledge base in your customer support software to take care of all of your customer needs with very little effort. Get access to 30+ apps for $14.99 per month.

Alfresco One

Website
docs.alfresco.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Support.cc

Website
support.cc
Pricing URL
Official Support.cc Pricing
$ Details
freemium $14.99 / Monthly
Platforms
Browser Web Linux Google Chrome
Release Date
2018 September
Edit details

Alfresco One features and specs

  • Open Source
    Alfresco One is based on an open-source model, which means it offers greater flexibility and allows customization to suit specific business requirements.
  • Extensive Features
    It provides a wide range of features, including document management, collaboration tools, and workflow automation, enabling comprehensive content management.
  • Scalability
    The platform is highly scalable, making it suitable for both small businesses and large enterprises as they grow.
  • Strong Community Support
    Being open-source, Alfresco has a strong community of developers and users who contribute to its development and provide user support.
  • Integration Capabilities
    Alfresco One can be easily integrated with other business applications, enhancing its functionality and enabling a seamless workflow.
  • Compliance and Security
    The system includes robust security features and helps businesses comply with various regulatory requirements.

Possible disadvantages of Alfresco One

  • Complexity
    Alfresco One can be complex to set up and configure, requiring technical expertise, which may not be suitable for non-technical users.
  • Cost
    While the core is open-source, advanced features and enterprise support require a paid subscription, which can be expensive.
  • Learning Curve
    Due to its extensive features and complexity, there can be a steep learning curve for new users and administrators.
  • Performance
    Some users report performance issues, especially with large document libraries or complex workflows.
  • Customization Challenges
    Customization and integration can be challenging and may require experienced developers to implement effectively.
  • Support Limitations
    Community support, while strong, may not always meet enterprise-level needs unless you opt for the paid support packages.

Support.cc features and specs

  • Ticket management
  • Knowledge Base
  • Advanced Reports
  • Helpdesk Automation
  • Task management
  • Workflow Management
  • Contact management
  • Group Categorization

Analysis of Alfresco One

Overall verdict

  • Alfresco One is generally considered a good option for enterprises looking for a comprehensive, flexible document management system. Its strengths lie in its flexibility, robust feature set, and ability to integrate with other business systems. However, some users might find its interface less intuitive compared to other modern applications.

Why this product is good

  • Alfresco One, now part of Hyland, is a robust content management solution that is often praised for its ability to seamlessly integrate with existing enterprise systems. It's known for offering strong document management capabilities, coupled with workflow automation and collaboration features. Its open-source roots provide flexibility for customization, which can be a decisive factor for businesses with unique requirements. Furthermore, Alfresco One offers solid security features and regulatory compliance options, enhancing its appeal to industries like finance and healthcare.

Recommended for

  • Large enterprises needing advanced document management capabilities.
  • Organizations requiring extensive customization and integration possibilities.
  • Industries with stringent regulatory compliance needs, such as finance and healthcare.
  • Companies that aim to leverage workflow automation and collaboration features within their document management system.

Category Popularity

0-100% (relative to Alfresco One and Support.cc)

Alfresco One

Support.cc

Help Desk
42 42%
Help Desk
58% 58
Help Desk And Ticketing
52 52%
Help Desk And Ticketing
48% 48
Customer Support
38 38%
Customer Support
62% 62
Ticketing System
100 100%
Ticketing System
0% 0

User comments

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Social recommendations and mentions

Based on our record, Support.cc seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Alfresco One mentions (0)

We have not tracked any mentions of Alfresco One yet. Tracking of Alfresco One recommendations started around Mar 2021.

Support.cc mentions (1)

  • Tips to Improve Your Companies' Customer Service Online
    If you want a cheat on customer management, Support.cc is just the thing for you. It is a Helpdesk Software that will take your customer support to another level. Source: over 3 years ago

What are some alternatives?

When comparing Alfresco One and Support.cc, you can also consider the following products

SysAid - SysAid is an AI-first Help Desk & ITSM platform powered by Agentic AI

HESK - Hesk is a PHP-based help desk software that runs with a MySQL database.

LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

UVdesk - UVdesk is available as SaaS-based and Open Source helpdesk solution to streamline the overall support process for better customer service.

TagBox.io - Creative asset management with a touch of magic 🪄

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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