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Aircall VS Microsoft Loop

Compare Aircall VS Microsoft Loop and see what are their differences

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Contents:
  1. ยป Base Details
  2. ยป Videos
  3. ยป Reviews
  4. ยป Alternatives

Aircall logo Aircall

Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Microsoft Loop logo Microsoft Loop

The new app that combines a powerful and flexible canvas with components that stay in sync and move freely across applications.
  • Aircall Landing page
    Landing page //
    2023-10-15

Place and take calls anywhere, instantly obtain phone numbers in over 100+ countries, and handle calls on the go with Aircall's desktop and mobile apps. Automatically and efficiently route calls according to IVR selection, agent skills, time zone, and more, including an intuitive dashboard. Track performance and receive advanced analytics on agent and team productivity. Monitor the teamโ€™s activity in real-time on the live feed and cross-reference data with an existing CRM and Helpdesk for a richer understanding of processes.

  • Microsoft Loop Landing page
    Landing page //
    2023-02-11

Aircall features and specs

  • Ease of Use
    Aircall offers an intuitive and user-friendly interface that simplifies the onboarding process and daily use for teams of any size.
  • Integration Capabilities
    Aircall seamlessly integrates with a variety of popular CRM and help desk software, enhancing productivity and enabling better workflow automation.
  • Scalability
    The platform is scalable to support growing businesses, allowing easy addition of new users and phone lines without major system overhauls.
  • Remote Work Support
    Aircall facilitates remote work by offering features like virtual phone numbers, call forwarding, and the ability to make calls from any location with internet access.
  • Analytics and Reporting
    Provides detailed analytics and reporting features that help businesses monitor call performance, track KPIs, and make informed decisions.

Possible disadvantages of Aircall

  • Cost
    Aircall can be relatively expensive, particularly for smaller businesses, with pricing plans that may not suit tight budgets.
  • Call Quality Issues
    Some users have reported intermittent call quality issues, including dropped calls and poor audio quality, which can affect customer satisfaction.
  • Limited Customization
    The platform offers limited customization options for certain features, which may not meet the specific needs of all businesses.
  • Customer Support
    While generally helpful, customer support can sometimes be slow to respond, leading to delays in resolving urgent issues.
  • Dependency on Internet
    As a cloud-based solution, the quality and reliability of Aircall's service are highly dependent on the internet connection, making it less reliable in areas with poor connectivity.

Microsoft Loop features and specs

  • Real-Time Collaboration
    Microsoft Loop allows multiple users to work on the same document or project simultaneously, promoting teamwork and enhancing productivity.
  • Integration with Microsoft 365
    Loop integrates seamlessly with other Microsoft 365 applications like Teams, Outlook, and Word, offering a cohesive user experience and streamlining workflows.
  • Component Flexibility
    The platform provides flexible components that can be embedded across different applications, allowing for easy adaptation and customization according to project needs.
  • Task Assignment and Tracking
    Users can assign tasks and track progress directly within Loop, enhancing project management capabilities and ensuring accountability.
  • Intuitive Interface
    Microsoft Loop offers an intuitive and user-friendly interface, making it easy for users of varying technical skills to navigate and use effectively.

Possible disadvantages of Microsoft Loop

  • Limited Initial Features
    As a relatively new tool, Microsoft Loop may initially have fewer features compared to established collaboration platforms, potentially limiting its functionality.
  • Learning Curve
    Users unfamiliar with the new dynamics introduced in Loop may face a learning curve, requiring time and training to adapt to the platform.
  • Dependency on Microsoft Ecosystem
    Loop's effectiveness is largely dependent on the Microsoft ecosystem, which may not be ideal for organizations using a variety of tools from different vendors.
  • Potential Performance Issues
    Like any cloud-based service, Microsoft Loop could face performance issues such as latency or downtime, impacting real-time collaboration.
  • Privacy and Security Concerns
    Organizations may have concerns about data privacy and security, especially with sensitive information being shared across the platform, necessitating robust security measures.

Aircall videos

+ Add

Aircall - 2min Product Summary - Features, Mobility, Security, Integrations & Pricing

More videos:

  • Review - Aircall empowers sales and support teams worldwide with a phone system powered by Twilio
  • Review - Aircall: Making Customer Support as Easy as Blowing Bubbles

Microsoft Loop videos

+ Add

Microsoft Loop Explained: this will change how you work

More videos:

  • Review - Microsoft Loop: Everything You Need To Know
  • Review - Microsoft Loop Is Here! Tour The New 365 Productivity App

Category Popularity

0-100% (relative to Aircall and Microsoft Loop)

Aircall

Microsoft Loop

Communication
100 100%
Communication
0% 0
Productivity
0 0%
Productivity
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Work Collaboration
0 0%
Work Collaboration
100% 100

User comments

Share your experience with using Aircall and Microsoft Loop. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Aircall and Microsoft Loop

Aircall Reviews

Teliqon vs Aircall: Smarter Telephony for Modern Teams
Aircall provides a cloud-based business phone and contact center platform focused on sales and support teams. Deployment is fast and fully cloud-managed, but the ecosystem is primarily centered around voice operations and CRM-connected workflows.
Source: teliqon.io
The 19 Best Call Center Software (& Features You Need) in 2022
HubSpot's call center software has advanced automation tools and insightful reporting that helps your team consistently improve customer service. Service Hub includes a shared email inbox, live chat software, and self-service tools, all of which integrate seamlessly with Aircall for phone support. Aircall plans start at $30/user/month.
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
Aircall offers an integrated, easy-to-use, cloud-based phone solution. What that means is that whenever youโ€™re on a call, Aircall helps you keep track of who youโ€™re talking to, customer information, order info, and more so you can provide a seamless customer experience all in one platform.
Source: aircall.io
Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Probably the most attractive thing about Aircall is its ease of use, which seems to be especially hard to find when it comes to contact center solutions. If you need functionality that Aircall doesnโ€™t have, like video conferencing and built-in AIโ€”but donโ€™t want to compromise on that ease of useโ€”then Dialpad is probably one of best Aircall alternatives to try out.
Source: www.dialpad.com
10 Best Call Center Software (December 2022)
Although Aircall seems affordable at $30 or $50 per user, per month (paid annually), both plans require a minimum of three users. So, youโ€™ll have to pay at least $90 or $150 per month to use Aircall. Thereโ€™s also a custom plan, but you have to contact Aircall for a quote. All plans include a single local or toll-free business phone number. Additional phone numbers cost $6...
Source: www.forbes.com

Microsoft Loop Reviews

We have no reviews of Microsoft Loop yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Aircall seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Aircall mentions (3)

  • Cheap and cheerful parallel dialer?
    Hey! Here are a few Dialers off the top of my head: Toky Aircall CloudTalk Convolo I'll be adding more dialers on SalePier (click "Outbound Prospecting", and then "Dialers/SMS"), so come and check back on a regular basis. I'll shoot you a message if I find what you're looking for ๐Ÿ˜Š. Source: about 3 years ago
  • Google Voice or second phone?
    We use Aircall (https://aircall.io) and have it integrated to our shared/collaboration inbox service (https://front.com). The set-up has been solid for us. Source: almost 4 years ago
  • Your best BDR tools
    Aircall, that you can use to automate your phone calls process. Source: almost 5 years ago

Microsoft Loop mentions (0)

We have not tracked any mentions of Microsoft Loop yet. Tracking of Microsoft Loop recommendations started around Nov 2021.

What are some alternatives?

When comparing Aircall and Microsoft Loop, you can also consider the following products

Dialpad - Switch is a cloud-based phone system built for Google Apps users.

Notion - All-in-one workspace. One tool for your whole team. Write, plan, and get organized.

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Quip - Quip is the modern productivity suite that simplifies your life and helps your team get work done faster.

CloudTalk - Work locally, grow globally

Nova Code Editor - Nova Code Editor is software that is used for writing and editing codes.

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