Actions from Slack
Intercom
Sortd for Slack
Trello for Slack
Slack Jira Integration
Papercups
Gist Platform
Userlist
Desk365
Halp for Microsoft Teams
Roby
Sidequest for Slack
Halp
Slack Jira Integration
Freshdesk
ClearFeed
Desk365 is a cloud-based modern helpdesk for the Microsoft 365 workplace that lets you support customers through channels like Microsoft Teams, Email, Web Forms/Widgets, Web Portal and more. Desk365 can easily be configured to work as your internal IT support desk as well.
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Another suggestion re emoji: using Message Shortcuts for greater visibility/discoverability? https://api.slack.com/interactivity/shortcuts Might need to combine this with Slack modals for information gathering (if it lets you do this). - Source: Hacker News / over 1 year ago
Outside of the Block Kit UI, Slack has support for two other interactivity systems: Slash Commands and shortcuts. Slash Commands are entered by a user in Slack’s text input (available in every channel), while shortcuts are graphical in nature. Since they’re easier to visualize, we’ll demonstrate shortcuts by creating a shortcut that will fetch our list of contacts and give us the ability to edit them. - Source: dev.to / about 2 years ago
You can do the notified "on every message part," and could have it intercept the message and replace/append the message with content, but you won't be able to add a text editor button. You can, however, add actions to the lightning bolt and message actions sections, as described here: https://api.slack.com/interactivity/shortcuts. Source: about 3 years ago
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Halp for Microsoft Teams - An internal help desk built into Teams
Sortd for Slack - Get Trello-style project boards right in your Slack!
Roby - Refreshingly simple helpdesk for Slack & Teams users
Trello for Slack - Organize anything with anyone, inside Slack
Sidequest for Slack - Create and track personal or support team tasks, 100% inside Slack.