Actions from Slack
Intercom
Sortd for Slack
Trello for Slack
Slack Jira Integration
Papercups
Gist Platform
Userlist
Roby
Halp
Desk365
Sidequest for Slack
Labidesk
Halp for Microsoft Teams
HelpDesk+
MyAlice for Shopify
Meet Roby - a refreshingly simple alternative to complex ticketing systems for those looking to streamline internal support. Submit, resolve, and automate IT issues, HR questions, and more without leaving Slack or Teams.
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Based on our record, Actions from Slack seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Another suggestion re emoji: using Message Shortcuts for greater visibility/discoverability? https://api.slack.com/interactivity/shortcuts Might need to combine this with Slack modals for information gathering (if it lets you do this). - Source: Hacker News / over 1 year ago
Outside of the Block Kit UI, Slack has support for two other interactivity systems: Slash Commands and shortcuts. Slash Commands are entered by a user in Slack’s text input (available in every channel), while shortcuts are graphical in nature. Since they’re easier to visualize, we’ll demonstrate shortcuts by creating a shortcut that will fetch our list of contacts and give us the ability to edit them. - Source: dev.to / about 2 years ago
You can do the notified "on every message part," and could have it intercept the message and replace/append the message with content, but you won't be able to add a text editor button. You can, however, add actions to the lightning bolt and message actions sections, as described here: https://api.slack.com/interactivity/shortcuts. Source: about 3 years ago
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Halp - Slack-first ticketing for internal helpdesk
Sortd for Slack - Get Trello-style project boards right in your Slack!
Desk365 - Conversational ticketing for the Microsoft 365 workplace, with Microsoft Teams, Email and more. Get started today with the free plan.
Trello for Slack - Organize anything with anyone, inside Slack
Sidequest for Slack - Create and track personal or support team tasks, 100% inside Slack.