Software Alternatives, Accelerators & Startups

LiveAgent VS Moodle

Compare LiveAgent VS Moodle and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Moodle logo Moodle

Moodle is the world's most popular learning management system. Start creating your online learning site in minutes!
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Moodle Landing page
    Landing page //
    2023-07-12

Moodle

Website
moodle.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Moodle features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Moodle videos

Moodle 3.7 Overview

More videos:

  • Review - MOODLE Review en Español 2018 Plataforma LMS. Programas ELEARNING #6
  • Review - Moodle 3.5 Overview
  • Review - 🎓 What is Moodle LMS?
  • Review - Moodle Review: There are far better options available
  • Review - Moodle Review: You get what you pay for

Category Popularity

0-100% (relative to LiveAgent and Moodle)
Customer Support
100 100%
0% 0
Education
0 0%
100% 100
Help Desk
100 100%
0% 0
Online Learning
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Moodle.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Moodle. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Moodle

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

Moodle Reviews

Top 57 Thinkific Alternatives: Best 7 & Other 50 Platforms
eFront reminds Moodle in lots of aspects due to so many similarities. It is also an amazing platform for organizing online courses and learning. Plus, if you use eFront and organize your courses there, it will work well for both online and mixed learning.
Source: uteach.io
10 Moodle Alternatives
Some of you may be familiar with the learning management system Moodle, and you may know the many limitations and setbacks that this platform has. Luckily, there are a ton of Moodle alternatives that can help your learners train more effectively.
Source: www.edapp.com
10 Best Moodle Alternatives You Should Discover Right Now
Moodle is a popular LMS software with rich features for building online courses. This open-source platform enables organizations to build a custom eLearning environment. Despite being a widely-used solution, Moodle scores less in terms of its graphic user interface and ease of navigation. In other words, it may not be a perfect solution for everyone.
15 Best Learning Management Systems (LMS of the Year 2020)
Large Scale Organizations: Edmodo LMS, Moodle LMS, eFront LMS, Absorb LMS, Joomla LMS, SkyPrep LMS are best suited for large scale organizations as these come up with an enterprise version which is of high cost and provide extra advanced features which prove to be essential and require a specific team to handle such operations and thereby budget problem is also not there.
Best 5 Open Source LMS for businesses in 2020
An exclusive on our list as Moodle is not build for business. But Moodle is one of the most well-known LMS platforms on the market. It’s specifically designed to support teachers that operate in the education market. The downloadable software is maintained by the Moodle Project with the financial support of service partners from around the world.
Source: edloomio.com

Social recommendations and mentions

Based on our record, Moodle seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Moodle mentions (1)

  • Looking for Quiz/Testing application
    Moodle can handle this but it might be overkill for your requirements. Once you have it setup though the quiz feature is really great, and the analytics it provides are awesome. Source: about 1 year ago

What are some alternatives?

When comparing LiveAgent and Moodle, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Adobe Captivate Prime LMS - Adobe Captivate Prime LMS is easy to setup and helps in delivering engaging learning experiences in a personalized manner across devices.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Collaborator - Система дистанційного навчання повного циклу із аналітикою в реальному часі та інструментами внутрішнього маркетингу.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Geocities Site Builder - Share your abomination with the world