Software Alternatives, Accelerators & Startups

12Return VS ServiceDesk Plus MSP

Compare 12Return VS ServiceDesk Plus MSP and see what are their differences

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12Return logo 12Return

The 12Return platform enables companies in any industry to manage the challenges of product returns in a customer-centric and circular economy.

ServiceDesk Plus MSP logo ServiceDesk Plus MSP

All-in-one help desk designed specifically for managed service providers. Start your free trial now.
  • 12Return Landing page
    Landing page //
    2023-08-02
  • ServiceDesk Plus MSP Landing page
    Landing page //
    2023-02-27

12Return features and specs

  • Comprehensive Return Management
    12Return offers a robust platform for managing product returns, which can streamline reverse logistics and improve customer satisfaction.
  • Customization Options
    The platform provides a range of customization options to cater to diverse business needs, ensuring it can be tailored to specific requirements.
  • Integration Capabilities
    12Return supports integration with various other business systems, which can help in creating a seamless workflow across different platforms.
  • User-Friendly Interface
    The system features a user-friendly interface that simplifies the setup and makes it easier for businesses to implement and manage their return processes.

Possible disadvantages of 12Return

  • Learning Curve
    Despite its user-friendly design, there may still be a learning curve associated with navigating and fully utilizing all features of the platform.
  • Pricing Structure
    The pricing for 12Return can be on the higher side, which might not be suitable for smaller businesses or startups with limited budgets.
  • Support and Documentation
    Some users have reported that the support and documentation provided could be more comprehensive, which may lead to challenges in troubleshooting.

ServiceDesk Plus MSP features and specs

  • Comprehensive ITSM Functionality
    ServiceDesk Plus MSP offers a wide range of IT service management features including incident management, problem management, change management, and asset management, which are crucial for comprehensive support.
  • Customizable and Scalable
    The platform offers significant customization options and scales well with organizations of varying sizes. Users can tailor the system to meet specific business needs.
  • Multi-Tenancy Support
    Designed specifically for Managed Service Providers, it supports multi-tenancy, allowing multiple client accounts to be managed from a single platform.
  • User-Friendly Interface
    The software is known for its intuitive interface which makes it easier for service desk teams to navigate and utilize its features effectively.
  • Integration Capabilities
    ServiceDesk Plus MSP integrates seamlessly with a variety of third-party applications, enhancing its utility and flexibility for different operational needs.

Possible disadvantages of ServiceDesk Plus MSP

  • Cost
    The platform can be expensive, especially for smaller service providers or those just starting out, potentially limiting accessibility.
  • Complex Setup
    The initial setup and configuration can be complex and time-consuming, requiring a dedicated IT team, which may not be feasible for all businesses.
  • Limited Reporting Features
    While the platform offers reporting capabilities, some users find them less comprehensive compared to other similar products, potentially limiting analytical insights.
  • Performance Issues
    Some users report occasional performance issues, particularly when handling large volumes of tickets or data, which can affect efficiency.
  • Customer Support
    Feedback about customer support is mixed, with some users experiencing delays in response times or resolution of issues.

12Return videos

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ServiceDesk Plus MSP videos

Introducing ServiceDesk Plus MSP 10.5: The all-in-one MSP software (Demo) | PSA software for MSP

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What are some alternatives?

When comparing 12Return and ServiceDesk Plus MSP, you can also consider the following products

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TraceLink - The worldโ€™s largest end-to-end digital supply network and solutions, created to boost visibility and increase supply chain agility with Industry 4.0 technologies.

21Brains - 21Brains is a note taking app for procurement professionals.