ServiceDesk Plus MSP Alternatives & Competitors

AI-generated client reports for MSPs in minutes. Turn service desk metrics into professional PDF reports tailored for executives, leadership, technical and client audiences.

Key ReportingMSP features:

Focused on MSP use cases Potential time savings through automation Better client communication and retention Likely integrations with common MSP tools

paid Free Trial $49 / Monthly (Unlimited reports, 4 audience types)

ConnectWise Manage is a project management solution that connects all crucial business processes in a single application.

Key ConnectWise Manage features:

Comprehensive Business Management Customization Options Automation Features Third-Party Integrations

Financial decision-making for Shopify brands, connecting sales and marketing to show what drives profit - and what to do next.

Key Lucris features:

Profit Analytics AI Decision Support Unified DTC Data

Try for free paid Free Trial $99 / Monthly (Up to 1,000 monthly orders; all platform features) Sponsored

Applegate Marketplace helps buyers source the products and services they require for their business.

Key Applegate PRO features:

Wide Exposure Comprehensive Directory Customizable Profiles Lead Generation

Datto protects essential business data for tens of thousands of the world's fastest growing companies, delivering uninterrupted access to data on site, in transit, and in the cloud.

Key Datto features:

Comprehensive Backup Solutions Ransomware Protection Reliable Technical Support Scalability

NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Key NinjaOne features:

Self Service Portal Audit, Analysis and Compliance User Activity Monitoring Software Inventory

Try for free paid Free Trial

Advanced Reporting Suite is a remote monitoring and management software for MSP.

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community.

Key Freshdesk features:

User-Friendly Interface Comprehensive Feature Set Multi-Channel Support Customizable

Social Customer Support and Help Desk and Ticketing.

Key Zendesk Support features:

Multichannel Support Customizable Workflows Robust Reporting and Analytics Scalability

Industry's first context-aware Helpdesk Software.

Key Zoho Desk features:

Omnichannel Zia - Artificial Intelligence Embeddable Self-service Multibrand Help Center

freemium $12 / Annually ($12 USD/monthly on Annual Subscription.)

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Key Salesforce Service Cloud features:

Comprehensive Customer Support Scalability Integration Capabilities AI-Driven Insights

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Key LiveAgent features:

Ticket management Live Chat & In-App-Messaging AI Chatbot AI answer assistant

freemium $15 / Monthly (Small)

AI generated PDF reports from spreadsheets.

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Key Intercom features:

User-friendly Interface Comprehensive Customer Communication Tools Customization and Integration Automation Capabilities