Amazon Connect – The Future of Call Centers: Features & Use Cases

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Amazon Lex

Contact flow is the overall experience of the user from start to finish when he/she contacts the customer care. It includes logging in, prompting the next step, transferring to the next queue, etc. With Amazon Connect, the whole contact flow can be built graphically without having to write a single line of code. You can also build contact flows that understand natural language using Amazon Lex, so callers can simply tell you what they want instead of listening to the complete Menu and then choose the desired option.

#Chatbots #Chatbot Platforms & Tools #CRM 13 social mentions

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Amazon Connect

Amazon Connect is an omnichannel cloud contact centre that provides unmatched customer service to its users. It allows you to deliver a seamless, personalized, and natural experience to your customers. Every customized user interaction you create with Amazon Connect gets available in chats and voices in real-time. Going virtual will help the agents to give customers flawless experiences even while working away from the physical call centres.

#Communication #Enterprise Communication #Cloud Business Telephony 8 social mentions