Genuity IT Management Platform Reviews and details

Social recommendations and mentions

• What's the best helpdesk software that you've used and why?

  I have used https://gogenuity.com/ for over a year and it is great. Source: about 1 year ago

• need suggestions for a ticketing system for a small org

  I recommend Genuity. The price is super cheap at $29.99/month with unlimited users and it comes with other features such as asset Inventory along with an agent that can run on endpoints as well as a section for managing Contracts and other things. Give it a look. https://gogenuity.com. Source: about 1 year ago

• Good / your favorite ticketing system?

  We changed from on prem spiceworks to Genuity about a year ago. It has been excellent. https://gogenuity.com/. Source: about 1 year ago

• Good / your favorite ticketing system?

  Genuity is what I use. It's simple and licensing is cheap and the devs listen to their customers suggestions. Genuity can also do asset inventory as well as other things like network monitoring and telecom/vendor expenses and there's an agent that can be installed on your PCs. Licensing is not per user or staff but a fixed monthly cost. You can also do multiple entities if you needed to. Https://gogenuity.com. Source: about 1 year ago

• What ticketing system are you using?

  Check out https://gogenuity.com/. We have been using it for over a year and it works extremely well for us. Source: about 1 year ago

• Whats your favorite ticketing system?

  We are finishing our first year with Genuity (https://gogenuity.com/). I have been very pleased with the functionality and the responsiveness of their support. They are just beginning to integrate with Teams. It is promising, but not there yet. Source: over 1 year ago

• Ticketing System for a Small Business

  Adopted Genuity (https://gogenuity.com/) in January. Love it. I think it will do what you need and if you could get customers to email request they create their own ticket. Source: over 1 year ago

• Help Desk Ticket Management Software

  We changed from on-prem spiceworks to Genuity in January (https://gogenuity.com/). It has been great. One price no matter the number of technicians. It also handles inventory with an agent we can push out through endpoint manager. Source: over 1 year ago

• Ticketing system for a small school

  I moved from on-prem spiceworks to Genuity in January. It has been a great change. https://gogenuity.com/. Source: over 1 year ago

• Cheaper Inventory/Deploy Tool Than PDQ?

  We had a look at https://gogenuity.com/ and it'd probably be ok for our Intune-managed PCs, but they have a ways to go. Source: over 1 year ago