5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support

Help Desk Customer Support Support

Reamaze Landing Page
1

Reamaze

Helpdesk, live chat, and customer messaging platform designed to help your online business amaze customers.
Pricing:
- Paid
- Free Trial
- $20.0 / Monthly
#Help Desk #Customer Support #Customer Service 1 social mentions
Freshdesk Landing Page

2

Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Next on our list is FreshDesk. FreshDesk is a great option if you’re primarily concerned with customer-facing needs. This app is easy to use and integrates with a host of other apps. Perhaps the best feature FreshDesk provides is gamification. Within FreshDesk your agents can see things like leaderboards, offering a fun incentive to compete with their fellow agents.

#Customer Support #Help Desk #Ticketing System 12 social mentions
Gorgias Landing Page

3

Gorgias

Gorgias is a helpdesk built to provide great support at scale.

Gorgias also differs in its pricing. Rather than charging per agent per month, like other help desk apps, Gorgias just charges a flat rate for the month that starts from $60/month. This means you can have an unlimited amount of agents using the software, all for the same price. This either makes it more affordable or more expensive, depending on how many agents you were planning on using. You can learn more about their pricing options here.

#Help Desk #Customer Support #Customer Service 2 social mentions
zendesk.com

4

Zendesk Support

Social Customer Support and Help Desk and Ticketing

Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even if you just use Zendesk Support, you’ll still get plenty of great features, like ticket management.

#Customer Support #Customer Service #Help Desk
Zoho Desk Landing Page
5

Zoho Desk

Industry's first context-aware Helpdesk Software
Pricing:
- Freemium
- Free Trial
- $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Finally, we have Zoho Desk. Zoho touts an impressive client list, from Sears to Mercedes-Benz to Intel. However, it’s likely better suited for smaller businesses. In fact, if you’re a small business on a tight budget, this may be the perfect option for you. Perhaps the biggest draw is that it offers a free plan for up to 3 users per month. On top of that, Zoho Desk is very easy to use, making it perfect for businesses who haven’t used a help desk app before.

#Customer Service #Help Desk #Customer Support 1 social mentions