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Act

Act! CRM is the trusted customer relationship software for small and mid-sized businesses looking to build lasting relationships, manage leads and grow their business.

Act

Act Reviews and Details

This page is designed to help you find out whether Act is good and if it is the right choice for you.

Screenshots and images

  • Act Landing page
    Landing page //
    2023-06-13

Features & Specs

  1. User-Friendly Interface

    The interface is intuitive and easy to navigate, making it accessible for users who may not be technically skilled.

  2. Customization

    Act! offers a range of customization options, allowing businesses to tailor the software to their specific needs.

  3. Integration Capabilities

    It integrates well with other popular tools and platforms such as Outlook, Google Contacts, and QuickBooks, promoting seamless workflow.

  4. Robust Features

    The software provides a comprehensive suite of CRM tools including contact management, sales automation, and marketing automation.

  5. Mobile Accessibility

    Act! offers a mobile app that allows users to access key features and data on the go, enhancing productivity.

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Social recommendations and mentions

We have tracked the following product recommendations or mentions on various public social media platforms and blogs. They can help you see what people think about Act and what they use it for.
  • Is there anyone who took the ACT on February 12th? Did you receive your ACT score?
    No one got it yet. If act.com shows the short message for you, then you will mostly likely get your scores on Tuesday. Source: over 3 years ago

Summary of the public mentions of Act

Act! is a well-known solution in the Customer Relationship Management (CRM) sphere, particularly popular among small businesses. With a heritage dating back to the 1980s, Act! has evolved alongside technological advancements to cater to dynamic business needs. In current discussions on its functionality and impact, several aspects emerge prominently, shaping the public's perception of this robust tool.

Comprehensive Contact Management

One of the frequently lauded features of Act! is its Contact Record system. Users appreciate this capability for providing a holistic view of customer relationships. The functionality enables businesses to meticulously manage contact details, track history, and organize activities efficiently. For small to medium enterprises, having a centralized repository where customer interactions are comprehensively documented is invaluable. This aspect allows for a seamless transition as employees handle various customer accounts, ensuring continuity and consistency in client engagement.

Ease of Use in Reporting and KPI Monitoring

In a competitive landscape where data-driven decision-making is paramount, Act! stands out for its user-friendly reporting and KPI monitoring capabilities. Businesses can easily extract valuable insights without grappling with complex interfaces, enabling data to drive strategies effectively. This feature is particularly advantageous for teams that may not have specialized data analysis skills but need to leverage metrics to optimize operations and customer service.

Product Positioning and Market Competition

Despite its robust features, Act! operates in a competitive environment alongside tools like Leon and Awery Aviation ERP, particularly within niche markets like airline maintenance and engineering. While Act! is primarily positioned as a CRM solution, its applications in appointments and scheduling extend its utility, although it may not be the specialized choice for aviation-specific requirements compared to its niche competitors.

Mixed Reception

Public opinion about Act! indicates a mixed reception, which is not uncommon for mature software solutions. While the utility and dependability of its CRM functionalities receive positive attention, some discussions point to potential shortcomings. For example, anecdotal user feedback from forums, such as delays in technical support or system updates, sometimes colors the user experience negatively. However, the overall sentiment reflects satisfaction with core functionalities that facilitate business operations efficiently.

Continuous Evolution

Act!'s longevity in the market is a testament to its ability to adapt and remain relevant, yet modern users anticipate continual updates and innovations to keep pace with emerging technologies and business practices. The mention in articles like "8 Best CRM for eCommerce Business in 2019" underscores its relevance, while simultaneously highlighting the ongoing need for enhancements to remain competitive.

In summary, Act! holds a respected position in the CRM market, particularly among small businesses, due to its comprehensive contact management and intuitive reporting features. While it successfully meets many users' needs, its ongoing evolution will be crucial for maintaining its competitive edge in an increasingly saturated market.

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Is Act good? This is an informative page that will help you find out. Moreover, you can review and discuss Act here. The primary details have not been verified within the last quarter, and they might be outdated. If you think we are missing something, please use the means on this page to comment or suggest changes. All reviews and comments are highly encouranged and appreciated as they help everyone in the community to make an informed choice. Please always be kind and objective when evaluating a product and sharing your opinion.